Sonia Medina
***** ***** ***** ** ****, TX *****
915-***-**** adnuei@r.postjobfree.com
Quality Summary
Administrative Support professional, experienced in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, discreet, detail-oriented and resourceful in completing projects. Ability to multi-task effectively, Bi-lingual English/Spanish, as well as excellent written and verbal skills. Commitment to superior customer service, in addition to confidence and poise when interacting with individuals at all levels. Proficient in Safety Procedures, knowledgeable in medical terminology & charting effectively. Capabilities include, but are not limited to the following:
• Customer Service • Accounts Payable / Receivable
• Word Processing • Inventory Control
• Office Equipment • Medical Equipment (Accu-Check, EKG, B/P manual
• Word, PowerPoint, Outlook, Cerner & auto, J-Meter
Professional Experience
Conifer
TENET 11/2017 - Present
Health Unit Clerk
Perform general clerical and receptionist duties to include medical record maintenance, order processing, typing, and/or word processing and materials management functions on the nursing unit. Assist visitors, nursing staff and members of the health care tea. Assists in the maintenance of a clean and safe environment. Interacted and communicate over the phone and/or in person, often in stressful situations.
Knowledge of medical terminology
Knowledge of patient’s medical records and clinical documents
Knowledge of clinical procedures and operations
CONIFER HEALTH 7/2015 – 11/2017
Patient Access Rep II
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
Register Patients
Enter medical insurance information
Received payments as well as made payment arrangements
Verified medical insurance eligibility and benefits status.
Tenet, El Paso, TX 2/2012 – 7/2015
Patient Care Technician
Provide clerical support and receptionist duties to enhance the flow of the unit and delivery of patient care to include vitals, accu-checks, j-meters, etc. Some phlebotomy work is done such as PKU’s on newborns in order to discharge patients in a timely matter. Assist RN’s & Physicians with any and all clerical & clinical assistance needed within my scope of practice.
Prepare admission charts; assemble charts for new admissions, label w/correct patient/physician info
Complete admission documentation
Enter Physician orders
Process discharge orders
Order & store all unit supplies
Processed Unit Charges
PEDIATRIX MEDICAL GROUP, El Paso, TX 2012 – 2007
Newborn Hearing Screener
Responsible for carrying out automated newborn hearing screening tests on all newborns. Document test results and high-risk factors in medical record and newborn hearing screening log. Complete billing sheets for all screens and submit to billing. Utilize appropriate baby handling skills and infection control procedures.
Evaluate and prioritize infants to be screened based on discharge orders and time of birth.
Recognizing potential problems with screening equipment, troubleshooting if necessary and reporting any recurring problems to coordinator.
Monitor inventory supplies and report supply needs to coordinator. Maintaining appropriate supply levels.
MOLNLYCKE HEALTH CARE (KELLY SERVICES), El Paso, TX 2006 – 2004
Customer Service/Complaint Handler
Provide administrative & clerical support functions to the Quality Assurance Complaint Supervisor. Coordinated and managed multiple medical Non-conformances. Ensured that invoices were properly disbursed and that each vendor was billed accurately, as well as invoice comparison to product purchase. Registered incoming patient/customer product complaints and a full investigation was initiated and completed in every case. Numerous inventory, non-conformance and CAR’s done on a weekly/monthly basis. Any and all other office clerical duties as assigned.
Excel weekly reports
QA issues verified and completed in a timely manner
Excellent customer service to patients/hospital facilities and or distribution companies
Inventory control and product replacement
CERTIFICATIONS
• Certified Nursing Assistant
• CPR & BLS
• EKG training
• Phlebotomy training