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Records Management Specialist

Gaithersburg, MD
July 21, 2021

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Dhana Lakshmi

Records Management Specialist (*+ years)

Mobile: +1-301-***-****



* ***** ** ********** ** Records Management Specialist in document creation, quality assurance, and quality control reviews of documents and deliverables for Section 508 compliance. Formats MS Word documents, PowerPoint presentations, Excel spreadsheets, and PDF documents in accordance with Section 508 specifications. Processing Financial Arrangements and Clinician Engagement (FACE) List. Maintains documents within the Client’s Salesforce application.

1+ years of experience as Records Management specialist in QA, Approve/Review quality documents and records related to USP products, including reference standards labels, bookmarks, batch records, QC/Accepting testing.

3+ years of experience in India as Document Management Assistant in document scanning, document creation, quality control reviews of documents, data entry, good typing speed, taking care of accounts and excellent correspondence skills.

Proficient in using Microsoft Windows, Word, Excel, Adobe Pro, Power Point and Outlook.

VISA Status:

USA CITIZEN, 6+ years of experience




Year of completion


BSC (Bachelor of Science), with Computer Science, Mathematics and Statistics

SV University, AP, India



QA (Quality Assurance) Training

Krishna Training Center,

Germantown MD



Records Management Specialist in Salesforce Applications.

COMPANY: Hendall Inc., Rockville, MD, November/2019–Present

Perform quality assurance reviews under the Bundled Payments for Care Improvement Advanced (BPCI Advanced) Model of the Centers for Medicare & Medicaid Services (CMS) and the Center for Medicare and Medicaid Innovation Center (CMMI). Interpret contract policies, rules and requirements to confirm program participants meet all proposal requirements to qualify for CMS retrospective bundle payments, and assists with financial arrangements and reviewing Financial Arrangements and Clinician Engagement (FACE) Lists.

Performs document creation, quality assurance, and quality control reviews of documents and deliverables for Section 508 compliance.

Utilizes a prescribed set of checklists and accessibility checkers to perform document creation, quality assurance, and quality control reviews.

Remediates non-Section 508 compliant aspects of documents and deliverables.

Formats MS Word documents, PowerPoint presentations, Excel spreadsheets, and PDF documents in accordance with Section 508 specifications.

Tracks document submissions, and files them in the correct document repository.

Assists in directing/forwarding submitted documents to the appropriate contractor.

Stores and maintains documents on the team’s SharePoint site.

Stores and maintains documents within the Client’s Salesforce application.

Reviews documents and deliverables for proper formatting and structure, spelling, grammar, and consistency.

Performs research to ensure that the document checklists are up to date with the latest Section 508 requirements.

Identifies the proper channel to resolve issues and follow up on resolutions.

Assists with Tier 3 e-mail and telephone customer service support using a supplied helpdesk.

Provides follow up outreach to both applicants and participants as required.

Reviews, understands, and applies knowledge of Federal rules and program requirements to provide accurate responses to inquiries.

Analyzed and evaluated contract requests to certify completeness, scope of work, availability of funds, and compliance with laws, regulations and policy

Processes FACE Lists for first level review.

Determines if FACE Lists were submitted as complete or incomplete and updates tracking database.

Crafts responses for Project Manager approval to e-mail inquiries using standardized and approved language, scripts, frequently asked questions, or program information available on the CMMI web site and/or within Federal rules.

Company name: USP (United State Pharmacopeia)

Department: Quality Assurance

Team Role: Records management Specialist.

Duration: 1+ Years (July 2018 to November 2019)


Review/Approve quality documents and records related to USP products, including Reference Standards labels, bookmarks, logs, batch records, QC/Acceptance testing, lab projects, Impurity for Development.

Prepares, sorts, scans and indexes retained records in designated records management systems.

Manually loading all document pdf’s in USP live link server.

•Participate in all Quality Management and Recordkeeping Systems (i.e. Livelink, MARS, File Trail and other Scanning Software), including Quality training, investigations, Deviations, Laboratory investigations and Tracking and trending quality data.

Lead /Support process improvement terms or initiatives.

Performs other duties as assigned.

Company name: HPL Consultancy Company (India)

Role: Administrative Assistant ( Document Management)

Duration:3 years and 3 months (January 2005 to April 2008)


Performed as an effective administrative assistant on multiple projects simultaneously.

Performed data entry and data maintenance functions.

Scanned documents and documented all mandatory and critical documents.

Organize all legal documentation keeping in mind all the privacy security related issues.

Handled and organized mail by maintaining the confidentiality of all the mailing received.

Scheduled conferences and meetings by booking conference halls ensuring no hurdles could manifest at the last moments.

Using professionalism and communication skills, cordially and courteously addressed customers’ needs and issues

Maintained all the supply and inventory of all the available stationary and office use. Making sure that no item is being wasted nor there is any lack of supply.

Making sure that all the Accounts are checked and maintaining proper records for all the financial related functions. Also, provided all the necessary and right documents during audit.

Excellent Correspondence Skills established to both the customers and the employees of the company.

Dedicated Team Player by showing empathy and by not ignoring any pending work that was not assigned to me.

Have been appreciated as Hard Working and Trustworthy employee.

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