Resume

Sign in

Student Ambassador Enrollment Specialist

Location:
Kansas City, MO
Salary:
Negotiable
Posted:
July 21, 2021

Contact this candidate

Resume:

SHEIKA DERRELL

**** ****** ***., *******, ** ****8 · 816-***-****

adntx9@r.postjobfree.com · Sheika Derrell

Customer service representative with an impressive 18-year track record of success providing swift resolution to customer complaints, ultimately repairing trust and winning loyalty.

EXPERIENCE

OCT. 2020 – PRESENT

MES (MEMBER ENROLLMENT SPECIALIST), Apex systems - Contengent

Handle inbound and outbound calls.

Assist member with Bright Health Insurance Policies.

Collect binder/premium payments for policies

Correct policies that have billing, coverage, and termination issues.

Work closely with government entities to assist with getting members affordable healthcare coverage.

MAY 2017 – JULY 2019

PSR-WFH (PATIENT SERVICE REPRESENTATIVE), triwest healthcare alliance

Handle inbound and outbound calls.

Assist patients with locating providers within their healthcare area.

Correspond with both VA and community providers when requesting additional services for veterans.

Schedule appointments for veterans based on previous collected preferences.

JAN 2017 – MAY 2017

PSR (PATIENT SERVICE REPRESENTATIVE), aerotek staffing - Contengent

Handle inbound and outbound calls.

Assist patients with locating providers within their healthcare area.

Correspond with both VA and community providers when requesting additional services for veterans.

Schedule appointments for veterans based on previous collected preferences.

FEB 2014 – JAN 2017

CSR, Aon national flood service

Provide exceptional customer service help to victims of flood related disasters.

Aid in getting the correct information to homeowner on how and where to file a claim.

SEPT 2012 – MAR 2014

MEDICAL ASSITANT, kansas city free health clinic/tmc

Check patients in and out of the office.

Collected initial intake notes

Record vitals

Administer rapid HIV testing.

Pulling and filing charts.

Handle inbound and outbound calls to patients in regard to test results once HIPPA verified

EDUCATION

NOV 2012

MEDICAL ASSISTING, everest college

Recipient of the President’s and Dean’s list awards.

Select to be a student ambassador for the Kansas City Campus

4.0 GPD

SKILLS

Demonstrate sense of urgency is busy call center environments in both retail and telecommunications

Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.

Strong front office skills including answering telephones, greeting clients, and creating and

maintaining records.

Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease

Excellent written and verbal communication skills

Proficient with computer software: Microsoft Office (Word, Excel, Power Point), Microsoft

Outlook, Internet Explorer



Contact this candidate