Regina Young

**** ******* ***** *****, *********, NC 28269 704-***-****

adntao@r.postjobfree.com

CAREER SUMMARY

Strong customer service skills, with the ability to diffuse difficult situations.

Worked in a high-volume call center with Wachovia Travel.

Proficient in general office duties, Microsoft Office and QuickBooks Accounting.

Achieves consistent results, adapts well to changing environments, and learns and applies new methods quickly.

PROFESSIONAL EXPERIENCE

LOWE’S

August 2020 – Present

Cashier

Provides quality customer service during monetary transactions. Assists customers with general store knowledge and direction. Conducts customer returns and refunds. Fulfills special order requests. Responsible for sales, restocking, greeting and maintaining general cleanliness of warehouse.

FIRST IN SERVICE TRAVEL

May 2019 – August 2020 (corporation wide layoffs due to Covid)

Travel Consultant

Coordinated elite group travel for the Kering Company which detailed high end fashion shows, including but not limited to; Gucci, Alexander McQueen and Brioni in NY, Paris and Milan. Networked and consulted with hotels to provide a full customer experience for our clients.

ACN – CONCORD. NC

October 2009 – May 2019

Senior Travel Specialist

Organized travel for executives and employees. Elite, luxury car fleet planning. Assisted with Corporate Event Team for international training events. Negotiated hotel pricing contracts. Administrator for online travel booking system. Maintained all records and memos for executive travel. Executed volunteer responsibilities with the Ronald McDonald Golf fundraiser.

HRG – CHARLOTTE, NC

July 2007-October 2009

Quality Control and Ticketing for Wachovia Account

Manually checked appropriate queues, performed quality control checks and completed ticket exchanges for travel department. Kept informed of airline rules, regulations, tariffs and other industry requirements. Adeptly dealt with various airline/airfare contracts and pricing structures. Monitored and utilized all in-house contracted vendors for client travel.

WACHOVIA CORPORATION-CHARLOTTE, NC

May 2007 –July 2008

Administrative Services Assistant

Performed general office duties which included reception, phone management, greeting and assisting clients and scheduling conference rooms. Supply ordering and tracking; daily delivery of interoffice mail and express mail packages. Ordered client marketing material. Served as administrative back up; responsibilities included completing expense reports, answering client phones, monitoring client email inboxes and filing.

AMERICAN EXPRESS – CHARLOTTE, NC

May 2006 - May 2007

Group agent supporting Wachovia Account, Meeting and Events

Supported all lines of business for Meeting and Event travel. Scheduled travel needs, negotiated group airfares, assisted with trip extensions, and ran group manifests. Responded to customer service requests and assisted travelers with all needs.

WACHOVIA CORPORATION - CHARLOTTE, NC

1998-2006

Group Agent Supporting Wachovia Meeting and Events, (2006)

Supported all lines of business for Meeting and Event travel. Scheduled travel needs, negotiated group airfares, assisted with trip extensions, and ran group manifests.

1Received a Shared Success Award for expediting a large group to Hawaii.

Quality Control and Ticketing, (2003-2006)

Manually checked appropriate queues and completed ticket exchanges for travel department.

1Recognized for the ability to transition from department to department.

2Received a “Winning Team” award for going above and beyond job responsibilities.

3Trained co-workers in quality control and ticketing.

4Exceeded expectations on two annual performance reviews.

EDUCATION

Lucas Travel School - Travel Certificate

University North Carolina at Chapel Hill - Liberal Arts Curriculum

SPECIAL SKILLS

ARC Certified, Sabre Proficient

Microsoft Outlook, Word, Excel, Power Point

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