ESIFA JOY JENNIFER

070********,081******** adnt70@r.postjobfree.com

*,******** ****** *****,*******, LAGOS STATE

PERSONAL PROFILE

A customer service professional with vast experience in developing and motivating high performance teams that consistently produce sales growth and actualization of corporate objectives. A confident, hardworking and also a problem solver willing to meet people and organizational needs as well as to successfully work in a team to achieve the goals and objectives of the organization.

PERSONAL DETAILS

Date of Birth : 9th June 1994

Sex : Female

Marital status : single

State of origin/LGA : Akwa ibom / Oron

Personal interests : Researching,sharing ideas, meeting new people

KEY ATTRIBUTES

Strategic business planning

Excellent Marketing, Communication and interpersonal skills

Direct and Channel Marketing

Public speaking, Presentation and Communication

Strong multitasking skills and always exceed expectations

Exceptional leadership quality skills

Proficiency in Microsoft word and excel

Excellent customer and retention skills

PROFESSIONAL EXPERIENCE

FINATRUST MICROFINANCE BANK 2021- till date

FIELD OFFICER

Actively involved in the management of client’s loan portfolio,assessment, disbursement of loans,loan monitoring as well as Recovery of loans disbursed so as to reduce PAR growth.

Also responsible for increasing the customer base of the bank.

EDFIN MICROFINANCE BANK LAGOS 2019 -2020

RELATIONSHIP OFFICER

I was actively involved in managing of loan portfolio of clients/business, responsible for originating, preparing the customer assessment module for prospects and closing new loans to meet growth and company goals. I actively worked with Underwriters and Risk/credit committee for loans above N10,000,000.

KEY CONTRIBUTION

Achieving monthly targets consecutively for three months.

Monthly, quarterly and annual reporting of the portfolio.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Monthly review and report of loan portfolio.

Assist in the due diligence and underwriting of potential acquisitions.

ENUGU EAST LOCAL GOVERNMENT AREA(NYSC PPA) 2018-2019

OFFICE ASSISTANT

Assist in the arrangement of corper’s documents in the local government

Assist in coordination during monthly clearance

Assist in typing documents when necessary

EXCEL COLLEGE

SCHOOL ADMINISTRATOR 2017- 2018

In charge of all academic affairs of the students

Ensure the smooth running of school activities

Ensure total compliance of teachers and other staffs to the rules and regulations of the school

UNIVERSITY OF BENIN (WORK STUDY). 2013 - 2017

SECRETARY TO DEAN OF FACULTY

In charge of typing documents,arrangement of files of students

In charge of all affairs in the deans office that’s within my limit.

GOLDEN PENNY COMPANY (DEPO) 2010-2013

ACCOUNT OFFICER

In charge of all sales accounts as well as ensure account is balanced

Ensure the stocks available are recorded daily after sales

Ensure proper management of all facilities used as well.

EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS WITH DATES

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY,OGBOMOSO

MSc in Business Administration In view

NATIONAL YOUTH SERVICE CORPS July 2018-June 2019

NYSC Discharge certificate

Satisfactory

UNIVERSITY OF BENIN, BENIN CITY 2013- 2017

Bachelor of education (B.Ed) Environmental science

Second class upper division

ZUMRATUL ISLAMMIYYAH GRAMMAR SCHOOL 2004-2010

West Africa Examination Council (W.A.E.C)

CHRIST THE ULTIMATE INTERNATIONAL SCHOOL 1999-2004

First school leaving certificate

PROFESSIONAL SKILLS ACQUIRED

MICROFINACE CERTIFICATION PROGRAMME (MCP IN VIEW) in view

Fundamentals of microfinance banking

Managing of microfinance bank

Chattered Institute of Customer Relationship Management (CIRCM) 2019

Post graduate diploma in customer relationship management

Certified customer service professional

Institute of chattered Digital Marketing (ICDM) 2019

Professional diploma in customer service marketing

British International safety organization

HSE Level 1 (Award in health and safety at work) 2018

HSE Level 2 (Risk Assessment practical Application)

HSE Level 3 (Award in Environmental Awareness)

Department of petroleum Resources

Environmental Impact Assessment 2018

Novelle centre

Basic first Aid/ CPR 2018

REFREES

MR. TONY AHAMAFULE

Senior manager(Retired)

PHCN,In GRA,Benin city branch

080*******

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