Paulina Barrios

*** * **** *

Provo, UT *****

480-***-****

adns84@r.postjobfree.com

Overview: More than nine years working in customer service, recognized for delivering unparalleled customer service. Areas of expertise include:

Meeting with clients

Bi-lingual (English, Spanish)

Problem solving

Work under pressure

Operating cash registers

Filing documents

Operating computers

Managing phone calls/escalated calls

Strong commitment with delivering value to clients

Experience:

Pearson Butler PLLC (2020 – Present) - Family Law Paralegal

Case management and customer service for clients

Preparing pleadings, settlement documents, discovery documents, correspondence, and other legal documents

Managing and tracking deadlines

Managing attorney’s calendars

Maintaining constant communication with clients, court, and other attorneys

Meetings with clients

Wells Fargo (2018 - 2019) - Account Resolution Specialist

Incoming/outgoing collection calls

Resolve account delinquency

Negotiate for collection of payments

Assist customers with financial needs

Provide guidance and assistance to resolve issues

Alcock & Associates (2016 - 2018) - Criminal Paralegal

Making phone calls

Managing calendars

Setting up appointments and meeting with clients

Attending court, interpreting for attorney

Contact prosecutors and public defenders

Made jail visits with attorneys and interpret

Drafted and file legal documents with the court

Victoria’s Secret (2014 - 2020) - Sales Support and Cashier

Working closely with supervisors to decide how product should be displayed

Preparing sales and stock according to sale plans

Keeping up to date with special promotions and putting up displays

Operating cash register and handling payments

Met monthly credit card goals set for me and helped meet store sales compared to previous year, increased by 15%

General Dynamics Information Technology (2015 - 2016) – Customer Service Rep

Certified as a bilingual CSR (Spanish)

Managed phone calls and assisted customers with their healthcare plans

Helped customers find the best plan for their needs

Highlights: Consistently exceed all goals set for me, valued for my ability to deal with difficult situations by coming up with solutions that are acceptable to all parties. Recognized for great customer service.

Education:

South Mountain Community College

Brigham Young University (2011 - 2012)

Arizona Agribusiness and Equine Center (2006 - 2010)

More information available upon request

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