Deepak Kumar

** ****** ****, ******, ********, New Delhi. India

Mobile: +91+991*******, E-Mail: adnrje@r.postjobfree.com

SNAPSHOT

A dynamic professional with over 16 years of experience in Pre-owned passenger car business, operations, Marketing, Dealer Management and Service operations. Presently designated as GM Used/Repo cars – Prime Mover Mobility Technologies Pvt. Ltd., looks after 26 City majorly in Delhi, Haryana, Telangana, and Karnataka & Maharashtra for sourcing of cars.

In-depth understanding of operations in Pre-owned vehicle business, RV management and E-governance network.

Conversant in identifying/networking with reliable and competent channel partners for achieving business excellence with huge network of new car Dealers / Brokers.

An effective communicator with excellent relationship building & interpersonal skills.

WORK EXPOSURE

Since Oct’19 – till date - General Manager – Revv Cars (Prime Mover Mobility Solution Pvt. ltd.)

Procure New, used and Repo cars by developing various sources (Banks, Leasing, auction house & Dealerships etc.) Make vehicles ready after Refurbishment & documents as per state / Revv’s need.

Key Deliverables

Buying targeted no of cars (Used/ Repo/ new) in a financial year.

Hunt for market for better deal of cars From OEM Dealers/ Brokers/ Banks / NBC etc.

Sharing tentative RV of inventory vehicles during product planning and pricing of product.

Selling old vehicle to the best price and adding more dealer / corporate / channel partner.

Hiring competent team in all zone to run business smoothly.

Maintain good relations with RTO team / Agent for smooth functioning.

Maintain healthy relation with channel Partners to gain maximum business.

Track RV of vehicles and keep an eye to study market dynamics to calculate RV.

Sharing new idea of feasible business with Co-Founder/ core team.

Since Jul’17 – Oct’19 - Group Head at Rohan Motors

Work as a Group Head (True Value) covering 22 outlets with team of 175 including 12 managers. Exchanges 5500 vehicles in a year, achieving all targets and standard of MSIL & RML (BSC, NSC, Achievers club Trade in, TV Sale, Margin and inventory control).

Rohan secure top position in region with performance.

Key Deliverables

Enhance new car sale by maximizing exchange vehicles.

Monitor & pushing new car (GM & SM) to generate more trade in inquiries by probing to each customers.

Identifying and areas of improvement and take a corrective action to enhance efficiencies.

Target setting of Exchange, True Value sale & Margin and drive them to achieve the desired result.

Achieve all incentive based program conducted by Parent company.

Fulfill requirement of MSIL to meet standard to achieve organization goal.

Handle & Resolved escalated complaints of customer.

Review all branch Managers, GM and TL’s.

Inventory management ( stock, Aging stock)

Claim submission and follow up for payments of MSIL.

Liaoning with MSIL Team for smooth operation.

In-depth Analyzing of data for various prospect and take counter measure for error & improvement.

Review for weaker branch / TVM / poor performing team.

Maintained P&L at profit of every branch as well as group.

Random checks and audit for all branches.

Selling vehicles to Broker and end user.

Expending dealer network or faster liquidation.

Since Oct’16 – Jul’17 AMP Motors -Jaguar & Land Rover .

General Manager - Approved Business

Key Deliverables

Monitor and developed trade in business at all locations of dealerships.

Study market dynamics, demand & supply of cars to know right RV vehicles.

Identifying areas of improvement and take a corrective action to enhance efficiencies in business.

Target setting of Approved sale and exchange penetration and monitor location performance and drive them to achieve the desired result.

Looking other source of business like online portal, Auction house, leasing company Etc.

Documentation of exchange & DSP claims of dealerships.

Inventory management i.e. right inventory with proper product mix.

Customer satisfaction at the time of prospect, delivery and post-delivery.

Devising plans for marketing activities like “Elevate to luxury”, Print Advertisement, & Online portal (AVL, Car Dekho, Zig wheel, Gaadi etc.) for product promotion.

Tie up with auction house for liquidation of inventory.

Market Survey for price of pre-Owned vehicles (Regression).

Coordination with workshop for refurbishment of the vehicles.

Coordination with outside dealers for disposal of wholesale cars.

SinceOct’15 to Oct’16 www.myspinny.com -Yellow Drive technology Pvt. Ltd.

Operation Head

Key Deliverables

Recruitment of technical and non-technical team.

Training (Technical, Grooming, product and markets awareness etc.) of evaluators.

Motivate team to make maximum vehicle live on web portals.

Development of dealer’s network for business growth and Lead all Ola center for liquidation of Ola Taxi.

Generate optimum enquiries from various source like PPC, knolarity, portals and others source etc.

Feedback from customers of evaluators and inspection quality to ascertain quality of team.

Price offer and negotiations with customer for fair buying.

Trainings of team for better quality services.

Quality check by QC team of all inspected vehicle.

Maintain quality of portal, inspection report and photograph available.

Live vehicle are with complete transparent details (Technical, product, ownership etc.)

Design, release and amend Evaluations Sheet, mobile application, ready reckoner, documentation kit, POS material related to business.

Define rules like Criteria, tat, Geographical clusters for task etc.

Target setting of evaluation, enquiry generation and “ok” cars for different level of team and monitor performance and drive them to achieve the desired result.

Networking with dealers for deeper market penetration and effective reach to the customers.

Since Jan’09 to Oct’15 Chevrolet Sales India Pvt Limited

Manager Chevrolet certified.

Key Deliverable

Pre-Owned Car Business

Monitoring and developing entire Pre Owned Car business operations of dealerships at north zone.

Identifying areas of improvement by process mapping and gap analysis and recommending process modifications to enhance operational efficiencies in business.

Manage Warranty related critical issues, control mechanisms to minimize warranty cost.

Design, release and amend operational Manual, Evaluations Sheet, Warranty booklet, ready reckoner, documentation kit, POS material related to POC business.

Target setting of Certified Car sale, exchange and monitor dealer performance and drive them.

Managing resale value of Chevrolet brand and hence looking for customer retention

Updating used car price index by market analysis and looking market dynamics.

Support claim section to settle down exchange & DSP claims of dealerships.

Dealer Management

Networking with dealers, resulting deeper market penetration and effective reach to the customers.

Certifying Pre owned cars and ensuring quality and display standards.

Managing issues pertaining to customer complaints and resolving up to customer satisfaction.

Analyzing Dealer profitability & ROI and addressing dealer grievances.

Dealer Manpower recruitment and training.

Implementation of company systems and processes at dealership.

Build broker network of OEM dealers to liquidate stock vehicle Faster

Business Development/ Marketing

Collecting & collating feedback from customers to identify areas of improvement in the service level.

Devising plans for marketing activities like Mega Camps, Mela, advertisement for brand promotion.

Conducting competitor analysis by keeping abreast of the prevalent market trends.

Devising dealer business plan for whole financial year.

Conducting auction of inventory with help of business partner like SAMIL.

April 2005-Jan’09 TSG – Toyota U Trust

The Career Path

April 2005 - Sept’05 Trainee Evaluator.

October’05 – October’06 Procurement executive

November’06- Jan’09 Manager Procurement

Key Deliverables

To procure, refurbish all used vehicles and certification of Toyota vehicles.

To handle procurement team, back-office staff and other supporting staff.

Arranging trainings to all the team members

Setting targets of evaluators and sales consultants

Survey the market for price

Categorized cars after buying for wholesale or retail

Coordination with new car sales team to increase exchange penetration

Coordination with workshop for refurbishment of the vehicles.

Coordination with outside dealers for disposal of wholesale cars.

Bank foreclosure process in case of Hypothecation.

Verification of RC’s from authority

Handling the procurement related all the activities.

Maintaining all evaluator reports on weekly & monthly basis.

october’04-April’05 Ring Road Honda

(Authorised dealer of Honda Siel)

Service Advisor

Key Deliverables

Opening of the job card of the vehicles.

Diagnosing vehicle defects by visible, audible & road test.

Estimation repair cost and time required for repair and planning delivery.

Allocating vehicle to floor in charge for repair.

Final test-drive of the vehicle and delivery after repair.

Participating in service camps.

ACHEIVEMENT

Instrumental in introducing used car program of Chevrolet from scratch.

Activated 40 Chevrolet Certified dealers in 8 States of whole North Zone.

Starting dealer used car business by handholding their team to make them profitable. Highest per car margin achieved in FY’2010.

Supporting Launch of Toyota U Trust pilot program and then full operations.

Appreciated for best practices by higher management of Chevrolet and Toyota.

Implementation of core idea into execution of Spinny by hiring team for Evaluation, Call center, Quality or Web & Evaluation process.

Qualify with Max point of NSC, BSC, Achiever Club of MSIL in all 3 zone.

Buying of Amaze, Jazz, Nexon and Tiago to the lowest price due to BS4.

ACADEMIC CREDENTIALS

MBA (Marketing) Amity School of Distance learning

Diploma (Automobile Engineering) G.B.Pant Polytechnic, Delhi

BA Delhi University

XII DAV, Jangpura Delhi

X DAV, Jangpura Delhi

COMPUTER PROFICIENCY

PG Diploma Priyadarshini Delhi

(C, C++, Fox Pro, OS, MS Office)

TRAININGS

Workshop on used car by subject matter expert from US (Mr.Darren Atkin)

Workshop on Used car by Mr. Sunil Mittal (used car Head for GM Asia pacific)

Used Car business module Training at Toyota

Basic and Advance level technical trainings at Chevrolet.

Product training of Chevrolet, JLR & MSIL.

PERSONAL DETAILS

Date of Birth – September 24, 1980

Marital Status – Married

Reference- On Request

Deepak Kumar

Date :

Place : New Delhi

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