Kareen Tchaptchet

A Health IT professional in search of a health IT position in which I can learn

and bring my experience and excel. Knowledge and experience of 2 years with EMR “Epic” implementations. Guiding, supporting and consulting end users during Go lives

Rex, GA 30273

678-***-****

adnqgd@r.postjobfree.com

EXPERIENCE

Insight Global/ Cricket Wireless, Atlanta, Ga — Remote Technical Help desk Chat Support Agent

March 2021 - Present

● RECEIVED INCOMING CALLS AND CHATS FROM ADVOCATES WITH EQUIPMENT AND SOFTWARE TECHNICAL ISSUES.

● PROVIDED TECHNICAL SUPPORT BY REMOTING INTO ADVOCATES PCS TO TROUBLESHOOT AND OR RESETS.

● PROVIDED TROUBLESHOOTING FOR INGENICOS

● CONNECT CORRECT TERMINAL TO PC’S, LOCATION AND

INGENICO.

● RESOLVED RESOLUTION CODES FROM PORT REQUESTS INBOUND AND CHAT QUEUES.

● APPLY WINDOWS 10, GOOGLE CHROME, EMAILED ADVOCATES

● TROUBLESHOOT APPLE TABLETS AND SET UP MOBILE INGENICOS TO TABLETS AND SETTING UP TERMINALS.

●

HCI GROUP, Jacksonville,FL — Traveling Epic Health Information Consultant support & Help desk support OCT 2017 - SEPT 2019

List of clients supported:

● Mayo Clinic - Rochester, Minnesota (October 2017, April 2018)

● • Barnes Jewish Hospital - St. Louis, Missouri (May-June 2018)

● • LCMC - New Orleans, Louisiana (April 2018, October 2018)

● • NYCHH - New York, New York (October 2018, March 2019, September 2019). AND MORE..

● RECEIVED INCOMING CALLS FROM END USERS REGARDING SOFTWARE AND HARDWARE ISSUES.

● RESOLVE ISSUES ON WORK QUEUE; SUCH AS LOGIN ISSUES, CHART ISSUES, IN BASKET ISSUES, PRINTING ISSUES

● SUPPORTED FRONT DESK WITH COMPLETE REGISTRATION OF PATIENTS.

● FACILITATED THEIR KNOWLEDGE OF SCHEDULING

APPOINTMENTS, REFERRALS, WORK QUEUES, PRE-REGISTRATIONS OF ACCOUNTS.

● HELPED PHYSICIANS IN CREATING SMART PHRASE, NOTES, SKILLS

GOOD COMPUTER SKILLS

FAST TYPING WPM

LEADERSHIP,

COMMUNICATION &

PROFESSIONALISM

ADHERE TO HIPAA

POLICIES AND

PROCEDURES

TEAM PLAYER

FAST LEARNER

ADHERE TO COMPANY

POLICY

Technical Skills

KNOWLEDGE OF

COMPLETING CMS 1500 FORM

UNDERSTANDING OF

MEDICAL TERMINOLOGY

KNOWLEDGE OF WINDOWS

10 RESET

IMPLEMENTATION (AT THE

ELBOW) SUPPORT & HELP

DESK SERVICES SKILL

2 YEARS EXPERIENCE OF

EPIC APPLICATION

MODULES: CANDANCES,

AMBULATORY AND

ASAP

SERVICE

NOW:/CHERWELL

TICKETING TOOL

TEAM VIEWER REMOTE

KNOWLEDGE OF

MICROSOFT

1. WORD

2. EXCEL

3. POWERPOINT

SHARING FAVORITES.

● TRAINED FRONT DESK PERSONNEL IN CHECKING IN PATIENTS, FULL REGISTRATION, RTE OF INSURANCE, E-SIGNING OF FORMS, SCANNING, AND TAKING PROFILE PICTURES OF PATIENTS. Incomm, Peachtree Norcross — Customer Services

representative

MAY 2017 - DEC 2017

● RECEIVE INCOMING CALLS FROM PREPAID CARD HOLDERS

● REGISTER CARD HOLDER PERSONAL INFORMATION TO PREPAID CARDS

● ACTIVATE & REGISTER PERSONAL PREPAID CARD FOR CARD HOLDERS

● REVIEW AND EXPLAIN CLIENTS ACCOUNT INFORMATION

● DEACTIVATE AND ORDER NEW CARD FOR CARD HOLDERS

● UPDATE CARD HOLDERS PERSONAL INFORMATION

● ADHERE TO POLICIES AND PROCEDURES OF COMPANY

Option Care, Shelton Ct —Patient Coordinator

JAN 2016 - FEB 2017

● SCHEDULED PATIENTS' APPOINTMENT FOR INFUSION THERAPY USING EPIC EMR SOFTWARE.

● MADE SURE DOCTORS/ NURSE PRACTITIONER SIGN OFF ON PATIENTS ORDERS FOR PRESCRIPTION AND INFUSION EQUIPMENT.

● SCHEDULED TRAVELING NURSES TO ADMINISTER INFUSION THERAPIES.

● REVIEW PATIENT'S INSURANCE REIMBURSEMENT PRIVATE, VA, MEDICARE, AND MEDICAID FOR INFUSION THERAPY AND EQUIPMENT.

● CONTACT PHYSICIANS/ OR NURSE VIA FAX AND PHONE TO SIGN PATIENTS' ORDERS

● ATTEND STAFF MEETING TO DISCUSS WEEKLY GOALS, PROBLEMS W/PATIENTS ORDERS AND TREATMENTS, TRAVELING NURSES' CONCERNS, AND GAVE INPUT FOR RESOLUTION OF PROBLEMS

● AT THE END OF SHIFT INFORMED NURSE COORDINATOR OF ALL PROVIDERS WHO DID NOT RESPOND TO A MAXIMUM OF THREE ATTEMPTS TO SECURE SIGNATURE FOR PRESCRIPTIONS AND IV EQUIPMENT ORDERS.

● UPDATED PATIENT'S PERSONAL INFORMATION USING EXCEL SPREADSHEET.

● LIGHT CLERICAL WORK

● SCHEDULED NEW ADMITS AND RECURRING VISITS FOR PATIENTS

● LOGIN IN NURSES NOTES INTO CAREVIZ

● CONTACTED MD’S AN NP’S FOR UNSIGNED POT AND FAXED POT OVER

● INPUT DISCHARGE SUMMARIES APPLIED DRUG ORDERS IN PATIENTS APPOINTMENT

EDUCATION

LANGUAGES

English & French

Morrow high school, Morrow,Ga — High school Diploma May 2006 DeVry university Online — Certification of medical billing & coding Dec 2020 REFERENCES : AVAILABLE UPON REQUEST

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