Clementon, NJ *****

856-***-****

adnmlu@r.postjobfree.com

EDUCATION AND

TRAINING

High School Diploma

Lindenwold High School',

Lindenwold, Nj

June 2019

Associate of Science

Public Health

Camden County College,

Blackwood, Nj

SUMMARY

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Capable Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive, service-oriented and observant. SKILLS

EXPERIENCE

LIFE INSURANCE AGENT

American Income Life Insurance Company Sewesboro, NJ July 2021 - Current

DIRECT SUPPORT PROFESSIONAL

Bancroft Locksmith Voorhees, NJ March 2020 - Current JONATHAN BARNES

• High-energy attitude

• Stockroom procedures

• Product organization

• Microsoft Office expertise

• Retail sales customer service

• Problem-solving abilities

• Technologically savvy

• Communicated with clients to understand needs and identify best policies for each case.

• Sold life insurance policies via telephone and assisted other agents with underwriting.

• Offered policy guidance and management to promote asset protection.

• Exceeded company sales goals for new policies.

• Researched strengths and weaknesses of competitors to develop strategies for increasing new business.

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

• Monitored clients' insurance coverages to ensure changing needs were met.

• Improved data collection accuracy by structuring systems for desktop spreadsheets.

JB

DIETARY ASSISTANT

Kresson View Center Voorhees, NJ March 2019 - February 2020 CUSTOMER SERVICE REPRESENTATIVE

Target (Seasonal) Voorhees, NJ December 2018 - March 2019

• Maintained clean and well-organized environment for client happiness and safety.

• Transported clients to doctor's appointments and errands.

• Enhanced patient wellbeing by supporting participation in recreational activities.

• Tracked and reported clients' progress based on observations and conversations.

• Supervised medication administration, personal hygiene and other activities of daily living.

• Followed care plan and directions to administer medications.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Monitored client's well-being, safety and comfort under physician direction.

• Documented current patient information to update vital signs, behaviors and eating habits.

• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Documented client progress in charts and logbooks.

• Improved patient outlook and daily living through compassionate care.

• Served meals and assisted immobile or disabled individuals with eating.

• Assisted client with personal hygiene, including bathing, hair trimming, and brushing teeth.

• Served specific meals to patients with special dietary needs.

• Helped with meal prep for daily meals, following strict sanitation and food handling guidelines

• Assisted patients with special needs to eat meals, providing kindness and patience.

• Set tables before patients arrived to maintain meal plan productivity.

• Delivered snacks to nurse station for distribution to specific residents.

• Stocked food and other supplies for main kitchen and units as needed.

• Gathered soiled tablecloths and dietary linens and delivered to laundry.

• Cleaned and maintained dining room during and after each meal service.

• Reported and documented resident changes in consumption or behaviors.

• Worked closely with team members to update cleaning protocols and increase aide efficiency.

• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Documented conversations with customers to track requests, problems GAS ATTENDANT

Wawa Clementon, NJ May 2018 - December 2018

COOK'S ASSISTANT

Wendys Voorhees, NJ February 2017 - March 2018 CERTIFICATIONS

and solutions.

• Assisted customers in making payments on accounts and setting up payment plans.

• Delivered service and support to each customer, paving way for future business opportunities.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.

• Attended to gas spills and accidents promptly and according to established guidelines.

• Inspected identification to determine proper age of customers for alcohol and cigarettes.

• Maintained adequate food and beverages in display cases and refrigerators for customer convenience.

• Processed gas and amenities payments.

• Checked gas pumps for leaks or malfunctions and repaired faults.

• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Improved operations by working with team members and customers to find workable solutions.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Grilled and deep fried various foods from meats to potatoes.

• Prepared food for service based on daily specials and chef's needs.

• Licensed NJ Insurance Producer - 2021

Contact this candidate