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Travel Consultant Web Designer

Location:
Calgary, AB, Canada
Posted:
July 08, 2021

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Resume:

Jaya Pugashetti

Calgary, AB T*X *T*

adnmc1@r.postjobfree.com

587-***-****

EDUCATION

**** – 2001

WEB DESIGNER AND INSTRUCTOR- BSEL Infotech Park. Mumbai, INDIA.

**** – 2007

IATA Tours and Travel Consultant

Sharjah University, UAE

1994-1997

Bachelor of Science (BSc), Karnataka University, India

Physics, Mathematics and Statistics

RELATED SKILLS

•Strong linguistic skills with fluency in Hindi, Urdu and English

•Highly efficient in managing a busy office and handling multiple queries simultaneously

•Advanced administrative and computer skills

•Ability to manage time and prioritize tasks, having successfully issued tickets for a popular airline

•Experience in serving clients of many nationalities and from diverse cultural backgrounds at the hub of an international travel agency

•Adaptable and able to acquire new techniques

•Empathetic, professional and understanding

•Ability to multitask and to work in a high-pressure environment

•Passionate about customer service and responding quickly to enquiries

WORK EXPERIENCE

Oct 2019 – Present

SOUTHLAND TRANSPORTATIONS, CALGARY, AB

Customer Service Representative

Inbound Call Centre

Supervising drivers when they are on roads, drivers schedule etc.

Answering calls from the customers for booking rides, uploading rides credits.

Handling 3 projects at the same time etc

Feb 2016 – Oct 2016

SHAW COMMUNICATIONS, CALGARY, AB

Customer Solutions Expert

Outbound Call Centre

Sell Shaw products: Internet, Cable and Phone connections to the customers.

Assisted customers in using the technology and provided technical follow up support as needed

2007 – 2012

OMAN TRAVEL AGENCY, SHARJAH, UAE

Travel Consultant

Airline Ticket Centre

Issued all types of tickets and all airlines/Online Reservation/ Domestic and International ticketing /Telephonic Sales/Travel Insurences/ Hotel Booking/ Loacal Tours etc.

2003 – 2005

SPANCO, AIR INDIA, MUMBAI, INDIA

Customer Support

International Inbound Call Centre

Successfully handled travel queries over the phone (approximately 50 per day) especially from USA

VOLUNTERING CALGARY, AB

2012 – Present

Parent helper in various schools Fairview, Le Roi Daniels, FFCA,UCMAS and others YMCA, Squadrons etc.



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