Brian D. Austin

* ******** *****, *******, *********** 06483 Cell: 203-***-**** adnm4h@r.postjobfree.com Education

University of New Haven West Haven, Connecticut August 2016 Degree: Bachelor of Science, Biotechnology

Relevant Courses: Cell Culture Techniques, Biotechnology, Molecular Biology, Cellular Biology, Molecular Biology of Nucleic Acids, Organic Chemistry, Microbiology Work Experience

Stop and Shop Supermarkets, Seymour, Connecticut November 2011-Present Assistant Customer Service Department Head (CSDH)

Supervise sale floor that sees $10,000 in sales daily

Anticipate customer needs by opening and closing lines accordingly.

Address customer complaints in an efficient and professional manner.

Assist 50 or more customers daily at the store service desk with Western Union, money orders, cashing paychecks, accepting returns, and lottery sales.

Take 20 or more phone calls daily directed at the store in a professional manner Skills

Use of aseptic technique, pipetting, performing invasion assays, protein quantification, ELISA, SDS Page, alamar blue assay, serial dilutions, and PCR

Advanced Microsoft Word, Excel, and PowerPoint, with basic knowledge and understanding of Access and Outlook