DARLENE MOORE

Raleigh, NC 919-***-**** adnl74@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive, charismatic Audit Assistant with over 20 years of demonstrated proficiency in customer experience, strategic planning, maintaining financial records, and risk mitigation. Customer-obsessed with strong problem-solving and cross-functional collaboration skills. Excels in simplifying systems, reducing paperwork, displaying sound judgement in managing budgets, and establishing effective systems for information retrieval. Other areas of expertise include:

Project Management

Microsoft Access

Microsoft Excel

Schedule+

Smartsheet

Lotus Notes

PeopleSoft

Payroll

Netscape

Relationship Management

Budgeting

Auditing

PROFESSIONAL EXPERIENCE

CHERRY BEKAERT, Raleigh, NC JAN 2016 – PRESENT

Audit Accounting Assistant

Manage and process contracts, tax returns, and ad hoc reports utilizing the firm’s contract management system.

Draft, review, and format contracts and various documents to ensure accuracy, consistency, and comprehensiveness.

Format documents that adhere to corporate guidelines to uphold the company’s standard of excellence.

Ensure manager and partner access to the Smartsheet platform to facilitate team efficiency, effectiveness, and scale.

Notarize legal documents to guarantee authenticity.

Utilize project management skills to oversee 8 locations and streamline operations.

Act as point-of-contact to customers and direct to appropriate resources as needed.

Build rapport by researching solutions and responding to email and phone inquiries in a timely fashion.

Demonstrate confidentiality in execution of all responsibilities.

Make effective use of office equipment and provide support services to staff.

Maximize use of allocated funds and resources and identify areas in need of cost reductions.

TOWN OF CARY, Cary, NC NOV 2008 – MAR 2015

Customer Service Representative II

Processed Development Review and Planning/Zoning applications to ensure timely decision-making.

Notarized legal documents to assure authenticity.

Scheduled inspections as needed.

Interpreted policies, procedures, and laws to facilitate good citizenship and safety.

Tracked the status of permit applications and researched delays to quickly reconcile customer requests.

Permit Records Specialist JUN 2007 – NOV 2008

Maintained a well-organized inspection filing system to make records easily accessible and save time.

Conducted records maintenance activities in accordance with guidelines governing record retention.

Produced microfilm to archive permits, engineering drawings, etc.

Researched records requested by citizens and contractors.

Collected, calculated, and recorded fees owed to the town of Cary.

Processed various inspection requests and printed related reports for scheduling and verification.

Issued permits for approved applications, ensured completeness of paperwork, and verified permit compliance with applicable codes and regulations.

Collected and analyzed data and composed technical reports.

Interpreted and implemented policies and procedures as needed.

TIME WARNER CABLE, Clayton, NC JUL 2005 – NOV 2006

Direct Sales Representative

Utilized persuasive communication skills to sell appropriate products based on customer needs.

Reconciled daily sales orders and maintained thorough documentation for audits.

Exceeded sales quotas by 10% or more during tenure.

Used data analysis to identify poor debt accounts and suggested appropriate services based on circumstances.

NC RETIREMENT SYSTEM (Temp), Raleigh, NC SEP 2004 – DEC 2005

Customer Service Representative IV

Responded to retirement-related inquiries (i.e. health benefits, stipends.) to ensure clients’ familiarity with their plans.

Maintained a log of each customer interaction for audit purposes.

Demonstrated expertise utilizing State HRIS system to manage benefits.

WAL-MART, Clayton, NC OCT 2000 – MAR 2004

Customer Service Associate

Portrayed a kind, welcoming demeanor during each customer interaction to ensure a positive experience.

Operated front end equipment to process returns, refunds, and exchanges.

Interviewed job applicants to assess compatibility with departmental job opportunities.

Raised over $500 for the Children’s Miracle Network.

Filed claims on defective returned items as needed.

Maintained and updated inventory records and reported discrepancies between physical quantities and computer records.

MANPOWER, Raleigh, NC OCT 2000 – MAR 2004

Human Resource Administrative Assistant

Prepared materials and provided logistical support for new hire training.

Reviewed applicant resumes to assess compatibility for open job requisitions.

Verified payroll deductions and filed employee timecards.

Uploaded new hire documentation into personnel software with precision.

Posted job opening to various recruitment sites to maximize visibility and qualified applicants.

Collected, filed, and tracked key attestation forms and documentation to support accurate reporting for compliance trainings.

Conducted job interviews, new hire orientation, and employee training programs.

Presented company overviews and job information at various events (i.e. banquets, luncheons, meetings, etc.).

Coordinated travel arrangements and itineraries as needed.

Utilized procurement skills to create budgets and file expense reports for several staff members.

Updated and maintained Standard Operating Procedures to ensure that best practice was consistently adhered to.

CERTIFICATIONS

Computer Repair and Technology Certification MTI Business School

Introduction to Personal Computers Certificate NC Department of Revenue, Raleigh, NC

Certified Notary Public

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