Frank Benade

Mobile: 072-***-****

Email:adnkak@r.postjobfree.com

https://www.linkedin.com/in/frank-benade-a3b5a69b

Executive Summary

I am an accomplished, knowledgeable and versatile Management Professional, offering extensive experience in the Hospitality Industries. I leverage strong communication, interpersonal and leadership skills to effectively resolve problems and provide superior customer service. I am comfortable working in fast-paced, deadline-driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. My diverse skill set also covers excellent planning and organising. I consider myself a dedicated and goal orientated individual, who always strives to learn more and to deliver more than expected. I am known for building strong working relationships and I am committed to be a confident and respected member in my environment. I will even work for a reduced salary for my probation period.

PROFESSIONAL SKILLS:

Operations Management

Database Administration

Compaq Certifications

Project Management

Hope network

Wireless Networks

General Management

F&B Management

F&I Management

Nature Conservation

Guest relations management

Helpdesk Support

Cash Management

Kitchen Management

Security Management (Grade A)

HR Management

GAP Hotel Management

General Management

Business Management

Administration Management

Grape/Wine Farm Management

Customer Service

Client Liaison

Stock Management

Micros and Opera literate.

Training (Development environment)

Banqueting Management

GRASP

Career History:

August 2017 to Present

IT Operations Manager / Manager / Sales, Global SA

Managing and coordinating the following key areas:

IT sales

Clients

Daily operations

Maintenance of Wi-Fi devices

Installations of wireless internet solutions

Data/Fiber installations

Helpdesk support

Training on height certificate

January 2015 to May 2017

Manager, Best Biltong Pretoria

Managing and coordinating the following key areas:

Stock management

Cash Management

Manage and operate point of sales

Employee relations, adherence to company policies and procedures, customer relations

September 2013 to December 2015

Operations Manager, Arpaho Spur Pretoria

Managing and coordinating the following key areas:

Overseeing daily operations

Training of new and old staff

Entertain customers ensuring the store exceeds their expectations, e.g. be the head wait on, be the host, be the manager and be everything to all people

Specific monitoring of all issues pertaining to leading, training and coaching

Daily/weekly Time management

Ensure thorough bay checks are carried out

Introduce incentive scheme at daily motivational and informational meetings inspiring waitrons to merchandise

Ensure the ambience of the eating area is entertaining, i.e. enthusiasm and the general energy on the floor

Check cash desk and cashier is prepared and geared for days trading

Ensure that the door is constantly regulated and customers are greeted and queued immediately

General handy man

Security Management at the shop

June 2001 to December 2013

Operational Manager, Far Hill Country Hotel George

Managing and coordinating the following key areas:

Daily operations(:maintenance, security,HR, Bookings, Marketing,Dealing with CCMA cases)

Daily cash up and banking

Banqueting management

Training of new staff and mange point of sale

HR management

Managing budgets

Maintaining statistical and financial records

Guest relations management

Ensuring compliance with health and safety legislation and licensing laws

Ensure adherence to company policies and procedures, team performance

Security Manager

Meat processing management ( Block man )

June 2001 to August 2010

Operations Manager, Beef and Lobster Pretoria

Managing and coordinating the following key areas:

Daily operations

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurants good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Training of new and current employees on proper customer service practices

Implement policies and protocols

Security Manager

June 1995 to August 2010

Operations Manager, Kameloen Advertising

Managing and coordinating the following key areas:

Daily operations

September 1995 to July 2010

Food and Beverage Manager / Kitchen Manager / Conferencing, Kwalata Game Ranch Hammanskraal

December 1992 to April 1995

Nature Conservationist / General Handyman, Aventura Vaal-Spa Christiana

January 1992 to May 1995

Administration Manager, Education of Cape Province

December 1985 to April 1995

Nature Conservationist / Operations Manager / Trainer, Timbivati Hoedspruit

January 1980 to December 1985

Grape Farm Manager / Operations Manager, Paarl

Educational Details:

2010

Security Certificate: Grade E, D, C, B and A

(Competencies in carbine rifle, handgun and shotgun)

2005

Complaints Management Workshop

2001

Practical Project Management Certificate

1999

Pastoral Diploma

1998

National Diploma N5 Electrical

1994

Ranger Guide Training Certificate, Ranger Guide Training School

1993

Chef Diploma, Pretoria Chef School

1993

BA Sociology, University of Pretoria

1985

Grade 12 National Senior Certificate

Personal Details:

Nationality: South African

Residential Area: Pretoria

Languages: English and Afrikaans

Drivers’ License: Code 8 (PDP)

References:

Trevor Keith, Kwalata Game Ranch - 012-***-****

Dieter Bekker, Beef and Lobster - 079-***-**** / 072-***-****

Vanessa, Aparho Spur - 084-***-****

Mr. Bester, Best Biltong - 082-***-****

Simon Thomas, Global SA - 083-***-****

Contact this candidate