PABLO ANDRADE

Denville, NJ *****

Mobile: 973-***-**** adnjcj@r.postjobfree.com

https://www.linkedin.com/in/pabloandrade/

INNOVATES REGULATORY/COMPLIANCE SOLUTIONS & SERVICES

Technology Visionary with Success Formulating and Leading Complex Information Technology, Enterprise- Wide Legal, Compliance, E-Discovery and Analytics solutions to ensure regulatory compliance and execute business strategies that maximize return on investment, while maintaining corporate integrity.

SEASONED SENIOR TECHNICAL SOLUTIONS LEAD - ARCHITECT

Performance-Driven, Technologist recognized for transformative change within global, multimillion-dollar organizations. Stellar record of success supporting internal operations and business clients and managing vendors, IT development roadmaps, and cutting-edge technology solutions that satisfied stringent regulatory and security requirements.

Strategic Partner & Trusted Advisor, excels at consulting with stakeholders and cultivating relationships with corporate executive management teams to plan and execute dynamic, enterprise-level business strategies and initiatives that drive automation, cut costs, and produce continuous improvements. Thrive on problem solving and creative approaches to maximize efficiency.

Impressive Record of Managing Cross-functional Project Teams Worldwide that collaborate as a focused unit to achieve aggressive business goals. Excel in a motivational culture of mentoring, hands-on training, and support. Repeatedly promoted for the most-challenging, high-profile leadership roles in recognition of IT innovation, operational excellence, and consistent results.

Proven Systems Architect with long track record of building and supporting reliable, large scale, and complex solutions that incorporate and integrate various Infrastructure, Application, and Security based technologies and methodologies.

SUCCESS SNAPSHOT

•Operating Technology Budgets of > $50M

•Large scale solutions supporting over 300k+ users

•Multi-Site Global teams of 3+

•Global Span: North America, Europe, and Asia

•Innovation: Inception and refreshed all regional Archive technologies globally based on regulatory requirements for reconciliation, retention of records, eDiscovery, legal hold and defensible disposition policies.

•Education: BS in Info. Systems, Ramapo College

•Trainings: ITIL, AGILE, CLOUD

TECHNOLOGY EXPERIENCE & ACCOMPLISHMENTS

Citi – Rutherford, New Jersey June 2012 – November 2020

Enterprise Infrastructure Operations and Technology (EIO&T) – Unified Communications/Collaborations Messaging Compliance Technologies – Global – SVP Engineer/Lead

Managed a global solution for 300k+ users responsible for architecting, designing and developing eComms Regulatory Compliance products, enhancements and services for the electronic messaging Compliance and Records Management space based on business and regulatory requirements globally.

Works with Vendors in formulating POC, onboarding contracts, MSA revisions, negotiations, SOWs and SLAs to meet Citi strategic objectives, P&L impact, budget and timelines.

Works with stakeholder’s Legal, Compliance, InfoSec, Offshore, Records Management, Cross Border and Data Privacy teams to define the policies and standards needed to deliver a full compliant and cost-effective archive and supervision strategies and solutions.

Ensures that electronic Messaging and Communications products and components are under compliance with laws, rules and regulations for proper archiving, retention, supervision, disposition and legal hold and adhere to controls based on changing geographic requirements by meeting Citi Security standards, policies, and controls.

Governance of standards for compliance products and integrations into Citi production systems and Operational models and processes.

Develop process for data conversion, tagging, formatting and modeling to be consumed by Archive Systems for proper archiving, tagging, indexing and discovery.

Develop effective risk management plans and ensuring that compliance solutions adhere to Citi Risk Management guidelines and principals as well as Financial Regulatory requirements such as FINRA, SEC, CFTC, FCA along with Data Privacy laws for GDRP and CCPA.

Works with Operations, Citi eDiscovery and Security Investigation Service (CSIS) teams to review state of the service performance metrics and KRIs.

Work with Technology Operation partners to maintain and support the life cycle of all software/hardware components and service improvement plans to ensure the quality of service, SLA and KRI are met.

Manage institutional risk and exposure by specifying requirements and standards for consistent management of records across the organization.

Deposition of assets in an efficient manner by reducing associated support and risk of fines and litigations.

JPMorgan Chase – Jersey City, New Jersey November 2009 – June 2012

Enterprise Production Delivery Solutions (EPD) – VP Manager November 2009 – June 2012

Global Exchange Infrastructure Operations (GEIO) – North America – VP Manager May 2011 – June 2012

Managed the GEIO North America Messaging team in supporting Exchange 2007 & Exchange 2010 Services (Mailbox, CAS, HUB, OWA), Enterprise Vault 2007 services for mailbox management and Unified Messaging with Microsoft Office Communications Server 2007 and Lync Services (Instant messaging, PBX-VoIP, audio and Live Meeting).

Managed offshore support team in developing operations efficiency solutions to support the day-to-day operations of the Messaging & Collaborations operations department.

GEIO was responsible for 3th level technical escalation of infrastructure based incidents; implementation and validations of Enterprise changes, capacity planning, heath check verification and remediation plans, service improvement initiatives and end user transactions.

GEIO managed and administers the Exchange 2007 & Exchange 2010 Messaging infrastructure of over 300,000 Mailboxes (user and shared application), 170 Mailbox Clusters servers with HA and site resiliency technologies (SCC, CCR & SCR), 476 Exchange Physical servers, 500TB of mailbox storage, OWA with Forms Based and Integrated authentication methods.

GEIO managed and administered the Enterprise Vault 2007 Messaging infrastructure of 84 EV Archiving Servers for over 300,000 Mailboxes, ingesting approximately 4 million new messages/day, purge approximately 80 million messages/week, over 1.2 Billion Archived Messages, over 250TB used space for VSData partitions, over 10TB used space for Index partitions, over 10 different archiving policies, over 10 aged base and quota base retention categories, over 15 provisioning groups.

GEIO managed and administered the Unified Messaging with Microsoft Office Communications Server 2007 for over 150,0 users on 100 servers globally.

Focused on efficiency, streamlining operations, leadership, teamwork, and problem-solving, resulting in improved standards, consistent operational processes, metrics & reporting, and optimizing capacity & technologies.

EPD managed and administers Stealth Bits for Health Checks and Preventative Diagnostics providing comprehensive and holistic views into virtually every aspect of Messaging infrastructure.

Engineered & implemented the Enterprise Vault global email archiving solution for JPMC’s 230k users.

Key contributor to project to migrate 230k users from IBM Lotus Notes to Microsoft Exchange 2007 email.

Bear Stearns, Inc. – Whippany, New Jersey November 1998 – November 2009

IT Compliance Services – VP Manager October 2003 – November 2009

Enterprise Server Support– Systems Engineer/Team Lead November 1998 – October 2003

Service Delivery:

Managed archiving of Exchange Email, AOL IM, Reuters IM, UBS Chat, Bloomberg, Unix mail and MS-IM messaging services into KVS to comply with SEC 17a-4, 17a-3 & NASD 3110 regulations.

Managed Surveillance Services using KVS products to comply with NASD 3010 regulations.

Managed Discovery and Forensics Services using KVS tools to comply with Legal litigations and investigations.

Managed Policy Management Services using Orchestria to comply with SEC “Global Research Analyst Settlement”.

Provided comprehensive and holistic control solutions to effectively manage corporate governance and compliance.

Surveillance Delivery: September 2004 – January 2005

Produced a Request for Proposal (RFP) targeting the services provided by several internal departments including: Desktop Support, Electronic Software Distribution, Network Support, and Server Support.

Project deliverables included: constructing current versus future state services model, total cost of ownership analysis, Service Level Agreement creation, construction of a list of qualified vendors for bid, and customizing a scoring system to assist in evaluation responses.

e-Comms Policy Management - SEC Compliance September 2003 –December 2004

Evaluated, designed, and installed a real time electronic messaging Active Policy Management solution, which allowed for the monitoring of e-mail communications to ensure compliance with internal corporate policies.

Deployed the Active Policy Management Solution to satisfy a SEC mandate that restricted communications between different internal departments.

e-Comms Archiving – NAS WORM immutable storage October 2003 –January 2004

Installed KVS Enterprise Vault (currently a Symantec product) as a front-end solution to manage and enable discovery of data from email system via the MS Exchange journaling functionality.

Infrastructure deployed to satisfy SEC mandates by allowing the capturing and archiving of e-mail transactions.

Set up replication of EMC Centera frames in both a primary and secondary site, in the implementation of the Back-end Content Addressable Storage Solutions.

CGS COMPUTER ASSOCIATES – Iselin, New Jersey 1997 – 1998

LUCENT TECHNOLOGIES – Whippany, New Jersey 1995 – 1997

MICROBIZ CORPORATION – Mahwah, New Jersey 1994 – 1995

MCDONALD’S CORPORATION – Mahwah, New Jersey 1992 – 1994

MICRODATA CO. LTD. – Ecuador –Guayaquil, South América 1988 – 1990

Education and Certifications

Ramapo College of New Jersey 1994 – 1996

BS, Computer Science

Bergen Community College of New Jersey 1992 -- 1994

AAS Degree in Business and Computer Programming

Catholic University, Ecuador-Guayaquil, South America 1985 – 1988

Computational Systems Engineering

Other Information

Chubb institute - Technology Instructor 2000 – 2003

Languages

Spanish - Fluent.

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