RANA DAS

Senior Retail Banking Professional

Sales Operations Branch Banking KYC Analysis

Mail: adnja9@r.postjobfree.com Mobile: +91-983******* Skype: adnja9@r.postjobfree.com LinkedIn: adnja9@r.postjobfree.com Currently in India; willing to relocate at the earliest PROFILE SUMMARY

Meticulous and resourceful customer-centric professional with 15+ years of experience in the Sales, Branch Operations, Customer Relationship Management

Adroit in monitoring various Branch Operations and maintaining long-term customer relationships through the stipulation of high quality service

Adept in sales & marketing with exposure in tapping business prospects, analyzing their requirements, rendering guidance to the clients and negotiating (commercially) for generating business

A keen planner, strategist & implementer with excellence in establishing & managing the entire Banking Operations and Branch Banking

In-depth knowledge of banking products and banking industry practices, process and procedures as well as regulations related to quality control

JOB-RELATED SKILLS

Customer Management

Sales Management

Risk Management

Branch Operations Management

Loan administration

Liaison & Coordination

Customer Query Resolution

KYC Analysis

Audit & Compliances

Recoveries & Collections

WORK HISTORY

VIJAYA BANK – NOW BANK OF BARODA (A public sector bank) Sep 2012 - Ongoing

Senior Bank Manager

Branches: Berhampore Jalpaiguri Barasat Kadambagachi Jorhat Key Deliverables

Spearheading a branch while supervising retail banking and achieving all the assigned targets through proper resource planning

Increasing branch's business with focus to retail deposit and credit

Handling and resolving all staff related matters

Effectively maintaining good relation with other government offices to ensure smooth functioning of the branch

Proactively handling recovery through legal procedures

Managing cash within retention limit by following up with currency chests.

Increasing branch’s Interest & Non Interest Income by doing cross selling and up selling of own and third party products.

Handling customer grievances by providing them proper and effective solution

Providing financial advise to the customers and looking after their investments. AXIS BANK LIMITED Jan 2008 - Aug 2012

Deputy Manager (Retail Banking)

Key Deliverables

Maintained CASA - CDAB, MDAB, MEB, and MAB of the branch

Efficiently maintained relationships with HNI clients and PSU bodies to nurture business volume

Provided assistance in all the functions and achieved the planned growth of the branch

Monitored account opening, closing, transfer of deposit accounts and KYC compliance

Handled opening and closing operations of savings account, current account, and term deposit account

Managed cash operations, cheque clearance, Demat operations and GBM (Tax) collection entry and verification

Accountable for retail asset operations including housing loan, auto loan, personal loan, mortgage loan, loan against shares etc.

SAHARA AIRLINES LIMITED Mar 2005 - Dec 2007

Customer Service Officer

Key Deliverables

Assisted passengers regarding ticketing and reservation, tele-checking and resolved their queries

Handled check-in counters for the issuance of boarding pass

Managed Ramp duties, arrival and departure operations

Coordinated with different departments over radio transmeter EDUCATION

Master of Business Administration (Marketing & HR), Sikkim Manipal University, India - 2009

Bachelor of Commerce (Hons.), Calcutta University, India – 2004 PROFESSIONAL TRAINING

Trained in Teamwork, Team Building, Leadership and Selling Skills, Priority Sector lending and MSME lending LANGUAGES KNOWN

Fluent in English, Hindi and Bengali.

REFERENCE AVAILABLE ON REQUEST

Mr.GOUTAM ROY Mr.PROKASH DAS Mr.SUSHANTA DEB BARMAN SENIOR BANK MANAGER ASSISTANT MANAGER MANAGER

BANK OF BARODA BANK OF BARODA BANK OF BARODA

943-***-**** 986-***-**** 630******* & 910*******

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