WORK HISTORY

Sidekicks Company December ****

Celinne Da Costa - Brand Storyteller and Mindset Coach EXECUTIVE ASSISTANT

CUSTOMER SERVICE REPRESENTATIVE

PROJECT MANAGEMENT

Responding to prospect inquiries and setting

appointments

Track client's progress

Customer service representative

Approved new FB Group members and manage

the members + engagement + response to

questions

Checking Dubsado for new applications,

payments

Basic troubleshooting for Wordpress

Follow up emails for customers who was not to

respond in a given time period

Save necessary documents or materials in

Google Drive

Re purpose contents from blog to social media

images and videos

Assist new clients to have a good human

connection communication while onboarding

I can create Graphic Social Media images and

other brand collaterals using Adobe Photoshop,

Canva (for quick project) and other graphic

design platform like PhotoPea, Picmonkey and

Procreate

Carly Jasie Messmer

CUSTOMER SERVICE SPECIALIST

OPERATIONS MANAGER

APPOINTMENT SETTER

PROJECT MANAGEMENT

INTRODUCTION

I am very skilled at customer development, customer service, lead generation, organization and management, and multitasking. PROFESSIONAL SKILLS

Excellent customer service and communication skills Able to manage multiple tasks and time-sensitive duties Capable of coordinating multiple projects

Successful working in a team environment, as well as independently REACH ME AT

Email:

adnj08@r.postjobfree.com

Address: Sunny Hills

Subdivision Talamban

Cebu City Philippines

Phone: +63-977-***-****

Ensure that all projects are delivered on-time,

within scope and within budget

Measure project performance using appropriate

tools and techniques

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

Track project performance, specifically to

analyze the successful completion of short and

long-term goals

I studied Design Thinking so I am like to apply

this to everything that I do for my personal life, my employer or business

Handle Schedules and give reminders

Optimising and improving processes and the

overall approach where necessary

Carly Messmer

CUSTOMER SERVICE SPECIALIST

OPERATIONS MANAGER

DESIGN THINKER

GRAPHIC DESIGNER

VIRTUAL ASSISTANT

WORK HISTORY

Top Shelf Digital Marketing

October 2016 - January 2020

OPERATIONS MANAGER

Oversee budgeting, reporting, planning, and

auditing.

Track record of success in conceptualizing,

overseeing, and executing revenue-generating

projects / campaigns.

Work with senior stakeholders

Provide inspired leadership for the organization.

Identify and address problems and opportunities

for the company.

Train appointment setters through cold calling

Create SOP for cold calling

Sales training

Project manangement

Marketing and Sales Strategy

Brand Strategy

Branding

Process Development

Customer Service

Data Visualization

Data Mining

Lead Generation

Appointment setting

SKILLS

APPOINTMENT SETTER

Identifying the needs of a potential client

Generating interest in your product or service

Keeping records of potential clients' information

and activity in CRM

Participating in Sales meetings and stand-ups

US Campaign 2011 to 2015

Home Security Equipment

APPOINTMENT SETTER

Australian Company Online 2011 to 2012

B2B CAMPAIGN

Familiarizing yourself with essential details of our products and services.

Calling prospective clients using a list of phone

numbers provided to you.

Scheduling a consultation between the

prospective client and a Sales Representative.

Keeping a detailed log of calls, including those

which were not answered.

Keep CRM Records

Provide full cycle administrative support

TOOLS TO MAKE LIFE EASIER

THAT I AM QUITE FAMILIAR OF

Acuity

Dubsado

Active Campaign

Basic Wordpress

Slack

Asana

Airtable

Zoom

Skype

Gsuite

Hubstaff

Canva

Trello

Adobe Illustrator

Toggl

Microsoft Office

Carly Messmer

CUSTOMER SERVICE SPECIALIST

OPERATIONS MANAGER

DESIGN THINKER

GRAPHIC DESIGNER

VIRTUAL ASSISTANT

WORK HISTORY

Mashang Jinbu China June 2007 - July 2014

OFFLINE AND ONLINE ESL TUTOR

Creates lesson plan for every student

Have digital literacy and the ability to lead an

engaging learning atmosphere

Help students improve their listening, speaking,

reading and writing skills via individual and

group sessions

ACADEMIC HISTORY

Major in Computer Science 2002 - 2006

Focus in learning Home Economics

UNIVERSITY OF SAN CARLOS -

TECHNOLOGICAL CENTER

HILONGOS NATIONAL VOCATIONAL

SCHOOL

Implement basic hardware and software

security principles

Knowledgeable in computer programming

that developed an understanding of

computer networks, operating systems,

algorithms, database systems and web

design.

Knowledgeable in multimedia concepts and

applications utilizing text, graphics,

animation, sound, video, and various

multimedia applications in the design,

development, and creation of multimedia

presentations.

SPRINT TELECOMMUNICATION COMPANY

Convergys Philippines June 2006 - July 2010

CUSTOMER SERVICE SPECIALIST

Handled level 2 customer concerns and resolved

customer inquiries and issues in a timely manner

Achieved a customer satisfaction rating of 97%

Billing Expert

Sales and basic technical support skills

Resolve product or service problems by clarifying

the customer's complaint; determining the cause

of the problem; selecting and explaining the best

solution to solve the problem; expediting

correction or adjustment; following up to ensure

resolution

Manage large amounts of incoming calls

Provide accurate, valid and complete information

by using the right methods/tools

Build sustainable relationships of trust through

open and interactive communication

Contact this candidate