RICHARD MANGUAL 917-***-**** adnh3k@r.postjobfree.com

linkedin.com/in/richard-mangual-2a68b57

HUMAN RESOURCES LEADER

Accomplished Human Resources Partner with global experience and record of success in building efficient/compliant HR teams to scale while guiding C-suite on best practices and strategic solutions that align with company mission and goals.

Collaborative People & Project Manager well-practiced in building collaborative, high performing project teams that deliver effective change management initiatives while ensuring optimal customer service through project completion.

Master Problem Solver specialized in needs assessments and implementation of thoughtful solutions of organizational issues utilizing data research, system analysis and downstream projects to ensure executable and desired outcomes.

Innovative, Proactive Optimizer continuous process and policy improvement to ensure modern approach to day-to- day tasks. Provide solutions in Benefits, Employee Relations, Talent Acquisition, Compensation, Training and Development, Onboarding, Compliance, Performance, and Risk assessment through the pursuit and utilization of new technologies that deliver positive, seamless end-user experiences. CORE COMPETENCIES

• Cross-functional Team Leadership

• Project Management

• Talent & Performance Management

• Employee/Labor Relations

• Organizational Development

• Policy & Procedure Implementation

• Human Resource Information System

• Benefits & Total Rewards

• Talent Acquisition

• Contract Negotiation

• Risk Management

• Change Management

CAREER HIGHLIGHTS

Identified and implemented a solution to track call-outs and no shows during NYC Covid-19 shutdown which created a staffing emergency for 200 programs throughout NYC. Created a user-friendly case management system that records cases in under 1 minute. Utilized the system to provide proactive customer service for all LOA types. Expanded configuration to include modules for employee relations, investigations, performance improvement plan tracking as well as legal compliance tracking/reporting for the Justice Center and other health regulatory agencies.

Post-merger integration strategy used to rebuild all HR Operations, Policies and Procedures to scale, from infrastructure, staffing assignments, system integrations, to organization structure and change management.

Identified and led major pay audit in collaboration with senior leadership, 1199 union, outside consultants and legal counsel. Audit included review of historical pay practices, changes and interpretation of historical collective bargaining agreements, years of manual pay change requests, etc. which uncovered employee underpayments in excess of $3M. CAREER SUMMARY

Services for the Underserved, New York, NY

Vice President of HR Operations 4/2016 – 10/2020 Oversaw a team of 21 HR professionals that supported an employee population of 2400 employees in 200 programs in NYC and Long Island. Provided guidance to executive leadership as a trusted advisor in matters of Organizational Structure, Talent Acquisition, Benefits, Compliance, Compensation, Regulatory Audits, Risk Mitigation, Employee Life-Cycle Management, Employee Relations and Technology. Directed Talent Acquisition strategy, On-boarding, Orientation and Benefit offering to attract and retain union and non-union talent. Project manager for all HR and HR/Finance related projects. Provided continuous leadership and development to HR staff on day-to-day process improvement initiatives.

Created a post merger HR infrastructure to scale that included staffing, system integrations, automation, policy/ procedure integration and change management to support efficiencies and collaboration organization wide.

Instituted strategies to reduce time to fill and time to on-board, while providing analytics to senior leaders.

Remedied FLSA misclassification by completing desk audit and review of 1,200 titles. Consulted with outside counsel to mitigate risk of a costly class-action lawsuit. Created process to introduce new titles in order to maintain compliance.

Led and participated in benefits and safety committees, 403B Fiduciary, Employee handbook and policy change. RICHARD MANGUAL 917-***-**** adnh3k@r.postjobfree.com Page 2 of 2 Brookdale Hospital and Medical Center, Brooklyn, NY Director of HR Operations 6/2013 – 4/2016

Oversaw 13 HR professionals serving 3,800 employees. Planned, designed, and managed compensation, benefits, employee records, onboarding and position management to maintain objectives and compliance with laws, hospital regulations and Joint Commission Standards. Partnered with business leaders, unions, and vendors to define problems, draw conclusions, and deliver workable solutions. Supported department managers with employee relations and CBA regulations matters.

Hired to partner with HR leaders to update and upgrade organizational compliance and establish best practices.

Constructed training mapping grid for each job title for newly adopted Epic electronic medical record (EMR) system.

Developed HR position control for efficient management of budgeted positions to prevent over-hiring. AIG, American Jewish Committee, Long Island College Hospital, NYC & Brooklyn, NY HR Business Consultant 12/2011 – 6/2013

Performed gap analysis to determine HR needs of clients and liaised with stakeholders for project implementation. Analyzed processes, identified improvements, and recommended solutions for HR automation. Coordinated vendor selection, interaction, and negotiation to obtain best contract terms and pricing.

Project managed the development, training and delivery of a global compensation tool used for Short and Long Term Incentives, Options, Shares and Bonuses for benefit/compensation structure alignment. Collaborated with global stakeholders, programmers and consultants to ensure the product met the needs set forth through the business requirement document (BRD). Managed and presented project and issues log, BRD, UAT, and user training documents.

Conducted GAP analysis, determined best practices, and completed request for proposal (RFP). Negotiated terms, cost and full vendor comparison for HCM recommendation to leadership.

Conducted adverse impact analysis, cost/pay-out calculations and legal reporting associated with WARN Act. B.R. Guest Hospitality, New York, NY

Director of HRIS and Benefits 11/2007 – 08/2011

Oversaw a team of 4 HR professionals, supporting administration of HR systems, benefits, compensation, on-boarding, employee relations and data reporting for 2,000 employees across 18 entities. Provided guidance to leaders on policies, performance, compensation and discipline matters. Participated in planning of new restaurants and restaurant closures.

Recouped $100K+ in benefit fees from vendor by completing audits of benefit billing and creating tracking and arrears process to establish loss prevention.

Created business case for a fully integrated HR/Payroll HCM (Ceridian Latitude). Led vendor selection, negotiation, and system implementation which provided individual company branding and roll-up to the parent company. ADDITIONAL EXPERIENCE

Teacher’s College, Columbia University, New York, NY HRIS Manager 10/2002 – 11/2007 Moody’s Investors Service, New York, NY HRIS Manager 06/2001 – 9/2002 PricewaterhouseCoopers, New York, NY Human Resources Service Center Manager 12/1992 – 9/2000 EDUCATION & PROFESSIONAL DEVELOPMENT

Human Resources Management Certificate – Villanova University Coursework in Human Resources Management – Adelphi University Member – The Society for Human Resource Management (SHRM) TECHNOLOGIES & LANGUAGES

Microsoft Suite (Word, PowerPoint, Excel - Pivot Tables, VLOOKUP, Graphs) HR Systems: PeopleSoft Workday Ceridian Latitude iVantage Ascentis Banner Abra 2000 Reflections ADP Lawson Kronos Timepro ICIMS LaborSoft Cognos Query Studio Report Writer Crystal Reports Languages: Fluent in English & Spanish