EMMYLOU CONCEPCION SERGIO
General Mariano Alvarez Cavite, Philippines
adngnc@r.postjobfree.com
WORKING EXPERIENCE:
Customer Service Associate II
FIS Global - Makati
January 4 – April 4, 2021
• Enthusiastically receive incoming calls from U. S. clients
• Probes efficiently to get clarified issues.
• Navigates tools and provides solution to customer’s concern in a multi-tasking manner.
• Ensures that all customer issues and complaints are properly addressed.
• Closes call with a positive tone to brighten customer’s day.
Internal Audit Supervisor
Hocheng Philippines Corporation - Cavite
June 2018 to July 2020
• Prepare audit plan and audit program.
• Conduct special and regular process audit including but not limited to Cash Management, Accounts Receivable, Accounts Payable, Inventories, Purchases, Sales and Expenses.
• Closely monitor efficiency of Credit and Collection to improve or lessen long overdue accounts.
• Ensure compliance of sales in bidding policy to obtain reasonable gross profit margin in all bids.
• Analyze changes in purchase price of regular suppliers and validate authenticity of new transactions/suppliers.
• Check proper and efficient implementation of warehousing system.
• Ensure proper implementation of company policies and procedures in all areas.
• Recommend appropriate corrective actions needed.
• Confirm and validates data with clients and suppliers as needed.
• Conduct fieldwork (Manila and Provincial area).
• Maintain excellent customer service in and out of the company.
• Assist and supervise audit staffs.
• Prepare and review audit reports.
Audit Officer
Euro-Med Laboratories Inc.
UN Avenue, Manila, Philippines
March 2017 – present
• Develop a flexible annual audit plan for management approval.
• Review audit of freight billings and prepare check request form.
• Review audit of expense reports for replenishment to branches.
• Review audit of receivables as confirmed with clients.
• Prepare weekly findings and accomplishment reports.
• Prepare a memo or transmittal for noted audit exceptions.
• Supervise actual inventory count.
• Conduct compliance and operational audit for central warehouse and other departments.
• Conduct special audit as assigned.
• Coordinate progress and results on field audit assignments.
• Direct auditors for their day to day tasks.
• Assist in the investigation of significant fraud and violation within the company.
• Evaluate audit staff’s performance quarterly.
• Approve/Disapprove Time Adjustment and Leave Forms.
• Review all audit reports for submission to management.
• Recommend to strengthen internal control in a cost-efficient approach.
Production Operator
Siliconware Precision Industries Ltd.
Taichung, Taiwan
August 2010 – November 2016
Operate wafer testing machines
Ensure quality product to meet customer’s requirements
Attend to special instructions or additional requirements
Validate and ensures completion of documents
Prepare output summary report
Prepare deviation report for engineer’s validation and approval
Monitor loading and unloading of wafer for testing
Inspect finished product
Assist Taiwanese leader in preparing overtime schedule for Filipinos
Prepare schedule of machine layout
Assist, train, and interpret for new workers
Internal Auditor
Euro-Med Laboratories Inc.
UN Avenue, Manila, Philippines
April 2009 – July 2010
• Audit of freight orders and expense reports
• Audit of special tasks as may be assigned
• Review Debit and Credit Memo requisitions
• Monitor inventory movement
• Conduct field audit including provincial visits
• Preform cash count, physical inventory, and confirmation of accounts with clients
• Prepare audit report and recommendations
Credit and Collection Assistant
DHL Express Philippines Corp.
Paranaque City, Philippines
December 2008 – April 2009
• Check official receipts and collection reports
• Consolidate and validate checks for daily deposits
• Record payments in accounting system (LAS)
• Encode collection entries from Metro Manila Service Points and provincial branches
Accountant
Golden Beach Trading
Dubai, UAE
September 2007 – January 2008
• Assist senior accountant
• Prepare quotation and inquiry letters
• Prepare account summary and credit invoices
• Perform sales analysis
• Post vouchers/files documents
• Act as a Purchasing and Disbursement Officer
• Process deposits and other bank transactions
Secretary/Accountant
Danial Restaurant
Dubai, UAE
September 2007 - January 2008
• Manage incoming and outgoing telephone calls
• Set appointments and arrange travel bookings
• Handle confidential documents and information
• Safe keep employee's 201 files and other records
• Monitor inventories and other supplies
• Prepare Purchase Orders
• Maintain Accounts Receivable and Payable Ledgers
• Prepare entries in accounting system (Tally)
• Encode receipts and invoices
• Prepare Sales Reports and Analyses
• Prepare bank reconciliation
• Check and generate financial statement for the month
Senior Accountant
ASPAC International Inc.–Forwarding Co.
Paranaque, Philippines
May 2006 – September 2007
• Check accounting entries on import sales book
• Check invoices and debit memos billed to clients
• Check and approve petty cash replenishments
• Prepare Account Payable Vouchers for gasoline, trucking and airline services
• Check and approve cash advances and liquidations
• Prepare weekly freight sales report for airline services
• Check and approve requisition slips for import processing forms, office supplies, and gasoline orders
• Conduct audit and inventory of processing forms and office supplies
• Issue purchase orders for gas and oil
• Perform analysis of accounts
• Assist and supervise junior accountants
Quality Control Staff/Operator
SANYO/ Siliconware Precision Industries Ltd.
Taichung, Taiwan
September 2000 – April 2005
• Check and validate accuracy and completeness of documents
• Inspect finished products
• Ensure quality production
• Operate testing and x-ray machines
• Prepare discrepancy report
• Assist the supervisor in handling Filipino workers
Internal Junior Auditor
DHL Worldwide Express-Courier Co
Paranaque, Philippines
December 1997 – July 2000
• Handle special and highly confidential cases
• Conduct field audit – within Metro Manila and provinces
a. cash count/inventory
b. confirm with clients overdue/unpaid accounts
c. observe employee’s performance
d. ensure that policies and procedures are being followed correctly and effectively
• Audit vouchers, collection reports, and official receipts
• Audit time cards, separation pays, bonuses, sick leave and vacation leave balances (convertible to cash)
• Prepare audit summary report
Accounting Clerk
MERALCO/Network Corp. of Asia
Ortigas/Makati, Philippines
January – December 1997
• Handle franchise accounts
• Prepare correcting entries for shortage and overage (deliveries, payments, collections)
• Prepare schedule for delivered goods and payments
• Sort and file trust receipts, official receipts, collection reports and other documents
• Check accounts receivable schedules for overdue accounts
• Encode adjustments for collection shortage and overage
SEMINAR/TRAINING ATTENDED
• ISO Awareness
• Creating Corporate Culture of Excellence thru Positive Work Values
• Personal Excellence – Key to Good Customer Service
• Security Orientation
• Basic Customs Brokerage
• Billings/Sales Orientation
• Basic Air Cargo Forwarding Course
• Fire Safety Orientation
SKILLS
• Computer literate
• Good typing Speed
• Results oriented
• Highly analytical
• Good human relation
• Attention to details
• Flexible, Honest
• Fast learner
• Team Player
EDUCATIONAL ATTAINMENT
Bachelor of Science in Accountancy
Jose Rizal College
Shaw Boulevard, Mandaluyong
Metro Manila
Year 1996
PERSONAL PROFILE
Female, Single, Filipino, 45 yrs. Old Emmylou Concepcion Sergio