Michael D. Allen Jr.

Entry Level – IT Developer/Analyst

Contact

** *. ********

Memphis, TN 38109

901-***-****

adng8z@r.postjobfree.com

Objective

Computer Science graduate seeking challenging and rewarding entry level opportunity in information technology. Eager, dependable, and innovative individual ready to pursue a career in which I can apply and grow the skills obtained while continuing my education.

Education

Undergraduate

Rust College

Holly Springs, MS

BS Computer Science

Graduated Spring 2018

Graduate

Alabama A&M University

Huntsville, AL

Master of Science Computer Science

Graduated Fall 2019

Relevant Work Experience

IT Technician I & II ServiceMaster/ Terminix

Provide Tier 1 support to remote and campus employees

Record calls and call types using variant

Document customers issues before troubleshooting

Document each step taken to troubleshoot

Troubleshoot internet explorer and google chrome

Aided customers on how to fill out forms and necessary items on applications

Update and install drivers

Install and uninstall applications upon request

Install/ troubleshoot printers and scanners

Troubleshoot network connectivity/VPN

Re-enroll/Configure network certificates

Configure emails in Outlook/Microsoft Exchange

Troubleshoot password and other issues outlook

Promoted in 3 months to IT Technical Specialist II

Provide Tier II support to remote and campus employees

Resolve tickets according to SLA

Windows 7- Windows 10 migration project

Image Windows and Mac Devices/Configure for users

Responsible for asset configuration deployment

Control some SCCM deployment/Duties

Use Active Directory effectively as needed

Provided Deskside support

Create KBA’s as needed

Reimaged laptops/desktops as needed based upon request

Ensure devices ger to the end users and assist with setup/troubleshooting

Manage shipping account for shipping/receiving equipment.

SMS Encryption Program Creator June 2018- December 2019)

(Alabama A&M)

Responsible for designing and implementing a fully functional program that allows two individuals to send coded messages between each other using the android studio program.

SWLA Center for Health Services, Lake Charles, LA April 2017 –May 2018

Help Desk (Intern)

Responding to technical support issues as needed

Performing entry level technical trouble shooting

Escalating advance technical issues to the appropriate teams

IT Intern Rust College December 2015- April 2017

Ensured internet and printing access was available for staff and students by adjusting laptop settings and fixing hardware incapability’s.

Managed inventory of 75+ laptops, maintained them in good working conditions.

Worked with a team at the help desk where we would solve any computer related issues students or administrators would have.

Federal Express, Memphis, TN 6/2014 – 8/2015

Handler

Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage

Determine the quantity and orientation of cargo and compute an aircraft's center of gravity

Distribute cargo in such a manner that space used is maximized.

Key Skills

C++ programming

Visual Basics

Basic Computers Skills

Computer Organization

Data Structure Algorithm

Java Programming

Computer Operating Systems Computer Networking

Undergraduate/Graduate Course Highlights

Very well-established academic record

Intern as helpdesk technician while completing undergraduate degree

Proficient in various software languages, applications and operating systems

Senior Project: SMS Encryption researcher and facilitation of secure texting

Computer networking skills and technical trouble shooting skills

Organizations and Extra Curricula Activities

ALPHA PHI ALPHA Fraternity

Collegiate 100

Alpha Kappa Mu Honor Society

Beta Club

National Junior Honor Society

SGA

BETA Club

High School Football and Baseball

College Baseball

Skins Program

References

Available Upon Request

Contact this candidate