Daija Joyner

*** ******** **** ******** *****, VA 23462

757-***-****

adnek5@r.postjobfree.com

Experienced Customer Service Professional with 4+ years of effective face-to face interactions and in successfully managing customer accounts.

Summary of Qualifications

Passionate about building lasting customer relationships and maximizing quality

Proficient with computers; excellent verbal and written communication skills

Able to work independently on projects and assignments

Highly organized with a keen attention to details

Reliable, responsible and dependable in fulfilling obligations

Work Experience

Loancare Servicing, Virginia Beach, VA

Performing Cash Specialist II April 2020-current

Process an review misapplied payments and chargebacks

Review audit findings with leadership to determine opportunity for process enhancements and/or need for procedural changes

Deposit into bank clearing accounts daily

Assist with escalated issues to create a resolution for customer accounts

Customer Service Consultant II November 2019-February 2020

Follow escalation procedures to address customers concerns

Accurately track and document al communications with customers to provide a detailed history of contact.

Act as a resource for others dealing with requests and unresolved issues

Consistently exceed established productivity, schedule adherence and quality standard as set by the department

Customer Service Consultant I April 2018 to November 2019

Handled inbound and outbound calls from customers in a fast-paced environment while maintain established metrics expectations

Processed mortgage payments request and discussed account balances

Research and resolve customer inquiries related to escrow trial and final analysis as well as assist with identifying root causes and explaining the best solutions to resolve customer concerns in an expedient manner

Joyner’s Driving Improvement School, Virginia Beach, VA June 2013 to February 2017

Office Manager

Handle customer service inquiries and complaints

Prepare and review operational reports and schedules to ensure accuracy and efficiency

Plan, administer and control budgets for contracts, equipment and supplies

Participated in the development of organizational procedures and systems for office personnel, including filing, accounts payable/billable, payroll and scheduling

Education

Associates of Social Science Degree, Tidewater Community, Virginia Beach, VA- Graduated December 2020

Bachelor’s Degree in Human Services, Old Dominion University, Norfolk, VA Anticipated graduation date: Summer 2022

References

Available upon request

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