Dorota Magdalena Czaplinska

Kingman, Arizona

(**0) 560 - 6575

adne27@r.postjobfree.com

I am a motivated, fast-learning professional with over 35 years of experience in the travel and leisure industry. Eager to learn, and with the ability to think quickly on my feet, I strive to provide clientele the best experience for their money and go beyond their expectations.

Experience

December 2010 – May,2021

Group Sales Manager, The jenny adams group

Assisting other agents with all aspects of the reservation process.

Providing support to travel agencies.

Completing complex group reservations utilizing various industry platforms.

Issuing tickets to groups and individual customers.

Handling confidential business and client information.

Preparing weekly and monthly quota reports.

January 1985 – November,2010

Various positions, lot polish airlines

Cashier, call center agent, ticket office agent, reservations supervisor, groups desk manager.

Answered and transferred calls.

Assisted customers with transactions utilizing multiple computer programs.

Provided customers with information regarding their flight, airline policies and procedures, national and international travel policy.

Supervisory duties.

Education

Spring 1993 – Winter 1994

ESL Program, New York Institute of business technology

Winter 1992 – Spring 1993

ESL Program, Kingsborough community college

Skills

Amadeus computer system

Bilingual: Polish & English

Thorough problem solver

Meticulous attention to detail

Direct customer contact experience

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