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Communications Officer Sponsor

Seattle, WA
June 26, 2021

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JAPNEET KAUR BOYAL 360-***-**** Seattle, WA LinkedIn: jkboyal

Tableau: jkboyal GitHub: jkboyal

k C


Master of Science in Information Management Sep 2019 – Jun 2021 Information School (iSchool), University of Washington, Seattle, WA GPA: 3.91/4.0 Specialization: Product & Project Management & User Experience (UX) Design Bachelor of Technology in Electronics & Communications Engineering Aug 2014 – Jun 2018 Manipal University Jaipur, India GPA: 3.85/4.0


Product Manager Intern, Costco Wholesale, USA Jan 2021 – Apr 2021

● Collaborated with business & engineering leaders to assemble project plan, schedule, timeline & costs for feature rollout

● Led development of product recommendation feature by collaborating with software engineers, UX designers & external vendors (Merkle) and incorporated real-time feedback from global sales teams, clients, and other internal partners

● Analyzed A/B test results’ data & e-commerce KPIs like revenue, click through rate (CTR), bounce rate etc. using MS-SQL & Adobe Analytics to improve product recommendation feature performance and increased CTR by 17%

● Documented business processes, write ups and incorporated feature feedback from customers to improve the product Product Manager, UW School of Nursing, USA (Capstone) Oct 2020 – Jun 2021

● Led a cross-functional team to build analytical dashboards for hospitals & clinicians to monitor patient health, by acting as a liaison between project sponsor, internal stakeholders and external development teams

● Elicited user stories, requirements, wireframes, & designs for dashboards, capable of tracking 10+ live health indicators

● Prioritized features in product backlog & assisted developers in accessing AWS services, integration with 3rd party backend and application deployment on Heroku

Associate Product Manager Intern, PMDojo, USA Jun 2020 – Sep 2020

● Identified key gaps and pain points in the industry by surveying potential users, defined product success metrics, and collected data to analyze 10+ competitors plan prices & features for a SaaS based product

● Created project charters, project road maps & budgets, schedules & work breakdown structures (WBS) using Smartsheet

● Built product requirement documents (PRDs), developed product design, and drove product plan by leading a team of 10+ members (SDEs, Business Analysts & UX designers) to develop a website for budding product managers

● Managed specifications & timeline of feature development, & tracked on-going operations by developing automated KPIs k

Content Manager, The Scribbled Stories, India Jun 2018 – Jun 2019

● Developed content & outreach strategy for 5M subscribers, increasing platform engagement rate by ~65% in 12 months

● Increased website traffic by 60% & sales revenue by 32% by leading marketing projects for MG Motors and Amazon Prime

● Collaborated with content, sales, analytics and marketing teams to coordinate & track real-time advertisement performance for ~25 clients across AMER, APAC and EMEA k


Product Feature Implementation: Zoom Video Communications, Inc. (Trello, Miro, Marvel)

● Conceptualized & developed the roadmap & MVP for a new functionality (whiteboard feature) to increase collaboration, created Product Requirements Document (PRD), mockups and release notes by leading a team of 4 members

● Surveyed existing Zoom customers to understand their goals, pain points, and conducted competitor research & analysis Accessibility Design for Low Vision Users: Amazon Alexa - EnVision (Alexa Developer Console, Voiceflow, Miro, Figma)

● Conducted research, created user personas by interviewing 25+ people & studied market demand & competitor offerings

● Designed an app on Alexa to guide low vision tourists to navigate a new city, find destinations & locate nearby amenities

● Provided options such as change language, text variations and conducted UAT with 10 users for design & voice iterations Database Design & Analytics: Dating App (Tableau, Lucid chart, MS-SQL)

● Developed KPIs & product metrics to track adoption rate, churn & retention rate and session length using SQL and Tableau

● Developed a relational database schema using Entity Relationship (ER) Diagram and Normalization techniques (3NF) to store, retrieve, update data, add data encryption at rest & transit using AWS RDS and AWS S3 Web App Development: Finden - Find Anything! (HTML, CSS, JavaScript, ReactJS, MS-SQL)

● Built a dynamic web app to assist off-line purchasers search products sold at locally available shops, saving time & money

● Integrated the web app with Google Maps API, offering purchasers a functionality to search by locality & distance of shop LEADERSHIP EXPERIENCE & AWARDS

● Recipient of ‘Archer Award 2021’ for displaying leadership and commitment for promoting vision and diversity at iSchool

● Winner of ‘William E. Henry Scholarship 2021’ for exemplary leadership & strong inclusion values at iSchool

● Communications Officer 2020-21 at iSchool to represent & voice the concerns of 650 students in the Leadership Council SKILLS

Business: Stakeholder Management & Presentation, UX, Product Strategy, Support & Operations, Data Analysis, KPI’s, Business Process Modeling, PRD’s, User Research, Go-to-Market Strategy, Social Media Strategy, Business Insights, Release Management, Design Sprints, Agile Methodology, Market Research, Problem Solving, Project Management, Requirements Elicitation Development: MS-SQL, HTML, C++, CSS, Javascript, Node.js, ReactJS, Python Tools & Technology: Tableau (Advanced), Microsoft Power BI, Balsamiq, Figma, Miro, Microsoft Office Suite

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