Kathleen Kriner

* *** *****

Sewell, NJ *****

856-***-****

adncag@r.postjobfree.com

Summary

Hardworking and reliable, with a strong work ethic. Good customer relations and customer service skills. Well organized, flexible, willing to take on challenges. Team player, yet can work individually. Able to learn new tasks. Experience handling money and paperwork in an accounting department. Conducted training of new employees. Expresses leadership with co-workers. Customer Service Background

Works well with employees of all levels, co-workers and supervisors. Effectively communicates with all ages and positions. Works cooperatively with other departments. Interacts well with customers, anticipating customer needs and providing superior customer satisfaction. Able to maintain composure when dealing with difficult customer situations. Telemarketing Background

Contact customers from a generated lead base. Interact with customers to find needs and sell products useful to their needs. Team leader in inbound sales. Top Sales Achievement Award for OutBound Sales.

Experience

Rosenkranz Home Based Services LLC, Cleburne TX, - Calls Sales agent. June 2018 - PRESENT

● Working remotely from home for over 3 years

● Communicate with co-workers, supervisors, managers and CXO through Slack

● Provide assistance to co-workers when in need

● Handle customer inquiries telephonically and provide follow up calls.

● Probe and found the need for customer’s reason for calling and rebuttal when necessary

● Provide customers with product and service information

● Enter new customer information into system/process orders

● Document all call information according to standard operating procedures

● Complete call logs

● Upsell and cross sell

● Trained new agents, as well as co-workers for new campaigns

● Performed Q & A on agents sales calls

● Assisted CXO with various tasks when needed

● Handled Customer Service tasks on certain campaigns

● Able to handle upset customers, provide outstanding customer service to assist in customers needs

2

Synergixx, Pitman, NJ - Calls Sales agent.

Now renamed SGX

April 2014- June 2018 when SGX was bought by Rosenkranz Home Based Services LLC

● Handle customer inquiries telephonically and provide follow up calls.

● Probe and found the need for customer’s reason for calling and rebuttal when necessary

● Provide customers with product and service information

● Enter new customer information into system/process orders

● Document all call information according to standard operating procedures

● Complete call logs

● Upsell and cross sell

● Achieved top sales agent contest many times

RapidForms, Thorofare - Account Manager

Now renamed Deluxe

July 1998-November 2006

Education

Harris School of Business Accounting Tech Certification 1997 4.0 GPA

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