Didi Wales

dewunmifordede@gmail.com***.***.****

Summary

Extensive experience at driving the adoption of agile values, principles and practices. Adept at leveraging agile methods with business initiatives to deliver quantifiable results that are sustainable. Demonstrated ability to motivate, organize, lead and coach scrum teams across multiple location, with veritable track record of managing complex project. Currently seeking a position as a Scrum Master, bringing 4+ years of experience.

Areas of Expertise:

Scrum Values & Principles •Backlog Grooming •Coaching/Mentoring• Conflict Resolution• Team Empowerment• Sprint Planning• SDLC• User Story • Sprint Planning • Sprint Retro • Sprint Planning

• ServiceNow Administration/Development

Software: JIRA, ServiceNow, Visio, Outlook, Microsoft Office Suite.

Work Experience

S2 Solution Mar 2020 - Present

Scrum Master

Facilitate daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective.

Perform the role of a servant leader for multiple Scrum teams on agile good practices.

Support Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready.

Actively coordinate engineering, design/UX, and marketing stakeholders.

Work with the Agile Release Train Engineer to drive the definition and refinement of the program and team backlogs, assist with PI planning activities

Facilitate and coordinated User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.

Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

Maintain metrics that provide visibility to stakeholders on team-level progress and quality

Agile/Scrum transformation with team developing mobile application.

Guide and Coach both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

Track key metrics through Burn-Down, Burn-Up, Team Velocity and radiating progress to the teams and stakeholders.

Identify and removed team impediments/escalating as necessary to management.

Facilitate crucial conversations with teams when conflict resolution opportunities arise and empower the delivery teams to self-govern and self-organize.

CVS Health June 2017 – Feb 2020

Scrum Master

Responsible for ensuring that project business and IT requirements are captured and documented

Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

Coaching product owner; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

Facilitating discussions and conflict resolution while empowering team to self-organize.

Providing all support to the team using a servant leadership style whenever possible, leading by example.

Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

Identifying and removing roadblocks to teams working progress.

Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

Guiding scrum teams in establishing normalized estimating.

Monitoring the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable.

Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

Provide direction and coaching to the team to encourage adoption of good agile practices

Successfully helping Scrum team transition from waterfall into scrum framework.

Access Bank

Project Manager - ServiceNow

July 2012 – June 2017

Created Full Scale Project Plan, including work breakdown structure, Task dependence, Task Estimate, Resource and Project milestone

Updated and Reviewed Project Plan with project team members

Collaborated with the project Manager to define the goal, objective, scope and the deliverables of the project.

Managed the scope, quality and project timeline according to the project plan

Utilized design thinking to define ServiceNow requirements for application developments, cloud service management, design and deployments.

Implemented ServiceNow customization including, Client Scripts, UI policies, UI Actions.

Configured reports, build dashboard/reports to suite different business models

Supported service applications provided to external customers through several communication channels (web, email, chat, telephone, social media) within the enterprise

Created Data Sources for various external applications, use Import sets and Transform maps to import data into ServiceNow.

Created Email Notification, Template and Scripts, Design simple and complex workflow

Managed, built, gathered requirements and redesign the Service Portal and Catalog Items

Gathered and validated requirements which meet business needs in different ITIL process areas such as Service Catalog/Request Fulfillment, Incident Management, Problem Management, Change

Management, and Knowledge Management.

Collected, reviewed, analyzed, and managed backlogs (user stories and defects) from Process and Service owners.

Performed QA testing and User Acceptance Testing of user stories from approved Sprint for scheduled deployment.

Worked directly with Product Owner, Architects, Development Leads and SMEs in sprint planning; maintain product backlog and retrospective meetings.

Analyzed current Agile processes, prioritize areas of improvement, and work alongside key stakeholders to implement the improvements

Guided users on UAT Instances on various requirements.

Access Bank

Business Analyst Oct 2004 – June 2012

Oversaw corporate projects, marketing, and product sales to support client objectives

Played key role in increasing product uptake and sales by over 20%, utilizing data driven marketing.

Facilitated marketing strategies, go-live activations, working with brand managers to introduce innovative brands within their global markets.

Collaborated with multinational and financial services clients to convey brand heritage and values.

Identified target audiences and key demographics for marketing execution.

Interfaced with subsidiaries to encourage referrals and reinforce brand value.

Participated in the creation of content value propositions, solutions, messaging, datasheets aimed at communicating the value the organization to the public and other stakeholders

EDUCATION:

B.Sc. Economics

M.Sc Strategic Marketing

Certified ServiceNow Admin (CSA)

Certified Scrum Master (PS1)

SKILLS: Word. Excel. PowerPoint. Outlook. JIRA. ServiceNow

Contact this candidate