DARCELLE D. PINCKENS

*** ********* *******

Upper Marlboro, MD 20774

Hm: 301-***-****

Cell: 301-***-****

EMPLOYMENT:

Administrative Assistant/Residency Coordinator 11/2020 to Present

Medical Faculty Associates

Department of Ophthalmology

Washington, DC 20037

Provides administrative support to two surgeons as well as 12 residents. Duties include scheduling surgeries and obtaining insurance preauthorization, writing appeal letters when necessary; composition of routine correspondence; initiating and completing patient Tasks; making patient appointments for all physicians within practice; taking minute for monthly faculty meetings; assures that GME guidelines are followed within the residency program. Works closely with the GWU GME Office assuring the residency program is run smoothly.

Assists the Program Director.

Administrative Coordinator 12/2008 to 9/2019 Medstar Washington Hospital Center

Department of Otolaryngology & Oral Surgery

Washington, DC 20010

Provided administrative support to the Chairman of the Department as well as full-time attending and residents. Duties included managing four dental technicians and three administrative staff; surgical scheduling and obtaining preauthorizations from various insurance companies; composing Appeal letters to insurance companies; composition of routine correspondence; completion of patient disability forms; managing calendar of four attending physicians as well as department calendar; coding office notes for billing and surgical charge entry; maintenance of office supplies

SR. ADMINISTRATIVE ASSISTANT 10/2003 to 12/2008

Medstar Washington Hospital Center

Department of Otolaryngology

Washington, DC 20010

Provide administrative/secretarial support to the Chairman of the Department as well as one full-time attending and three part-time attendings. Coordinate the daily administrative functions of clerical staff and activities of the Department. Duties include composition of routine correspondence, completion of disability forms: receive and review all incoming mail with appropriate distribution and/or response; controls calendar of Chairman and full-time attending; careful screening of patients to ensure that they are evaluated by appropriate physician on timely basis; maintains surgical schedules of three attendings and assuring that patients undergo appropriate preoperative clearance; performs charge entry of physician billing of five ENT attendings; installs office procedures and practices to be used by departmental staff; recommends changes in office polices as necessary; supervise clerical and nursing staff. Serve as Residency Coordinator for affiliated ENT Residency Program as well as CME Coordinator for bi-weekly Head & Neck Tumor Conference.

LEGAL SECRETARY 12/1/01 to10/2003

Wilson, Elsner, Moskowitz, Edelman & Dicker, LLP (WEMED)

Washington, DC 20006

Note: The Health Team of Carr Goodson, P.C. (see below) elected to merge with WEMED which resulted in my employment with this firm.

As a legal secretary to three extremely busy medical malpractice attorneys (one partner and two associates), I transcribed medical summaries, deposition summaries and other routine correspondence. I prepared records and other materials for expert reviews, etc. I coordinated depositions of exerts, defendants, plaintiffs and other witnesses. I performed court filings for Maryland courts as well as the District of Columbia. I also input attorney time entry on a daily basis. I performed conflict checks for new incoming cases. I prepared check requests for payment to reporting companies and expert witnesses. I maintained case files of correspondence and pleadings. I also prepared attorney expense reports.

Darcelle D. Pinckens Resume Page 2

LEGAL SECRETARY 10/2000 to 11/2001

Carr Goodson, PC

Washington, DC 20006

As legal secretary to two medical malpractice attorneys (one partner and one associate), I transcribed medical summaries, deposition summaries and other routine correspondence. I prepared records and other materials for reviews, etc. I coordinated depositions of experts, defendants, plaintiffs and other witnesses. I performed court filings for Maryland courts as well as the District of Columbia. I also input attorney time entry. I maintained case files of correspondence and pleadings.

MEDICAL OFFICE ASSISTANT III 1995 to 10/2000

Department of Otolaryngology (Drs. Deeb & Krowiak)

Washington Hospital Center

Washington, DC 20010

For the above physicians (as well as other attendings of the Clinic), I performed all administrative functions for the Department including scheduling all outpatient visits, surgeries, computer per-registration; obtained precertification and authorization from insurance companies; ensured that all patients were medically cleared prior to surgery with appropriate labs/H&P; acted as an advocate for uninsured cancer patients, making sure that they were not lost during insurance approval process; maintained office and medical supplies; ICD & CPT coding; prepared check requests for departmental expenses; coordinated hotel reservations for out-of-town speakers and guests; reviewed and distributed mail; transcribed reports/letters from machine dictation or handwritten notes; composed correspondence as necessary; coordinated monthly departmental meetings (including Practice Committee); Cancer Management Conference. I was also the Residency Coordinator for the Department’s affiliated Residency Program.

MEDICAL TRANSCRIPTION EXPERIENCE

Kaiser Permanente (Part-time/On-call) 1996 to 2016

Prince George’s Center, Hyattsville, MD

Medical transcription of radiology reports including MRI, CT and other routine radiology studies.

Children’s National Medical Center 1991 to 1996

Washington, DC

Transcription of Genetic office notes

EDUCATION

STRAYER BUSINESS COLLEGE 06/1993 to 09/1993

Washington, DC

Emphasis on stenographic data, data processing and interpersonal skills.

CERTIFICATE OF COMPLETION 09/1971 to 03/1974

HAGERSTOWN BUSINESS COLLEGE

MARYLAND MEDICAL SECRETARIAL COLLEGE

HAGERSTOWN, MD

As part of training, completed 3-month internship at Providence Hospital

SKILLS

Typing speed in excess of 80 wpm IDX/Allscripts

Transcription from machine dictation GE Centricity

Microsoft 10

Fax and copier machines

Excellent customer service with numerous BRAVO awards

Invision/Signature

Automation file management

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