Tinley Park, IL

Jul **** - Current

Tinley Park, IL

Jan 2017 - Jul 2018

Kathryn A Haupt

Professional Summary

Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care.

Hardworking and reliable patient service coordinator focused on going above and beyond to support team and serve customers. Trained and offers top-notch customer service abilities. Motivated to continue to learn and grow in A professional organization. Skills

Multitasking Teamwork

Task prioritization Organization

Experience

USOncology - Affiliated Oncologists LLC

Patient Services Coordinator

Obtained and accurately entered demographic, clinical, and financial data into computer system.

Provided front desk support and customer service to patients, with courtesy, respect, and professionalism.

Identified and collected copayments to meet patient financial obligations, including applicable deductibles.

Managed follow up appointments with each patient in ONCO, IKM2 Answered telephone promptly and politely provided information and assistance. Assisted patients with understanding the facility's policies and making effective health care decisions.

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Advocate Healthcare General Surgery

Patient Service Representative

Verified if patient received prior services at facility and provided each with required paperwork to complete and verify information for new appointments. Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.

Answered telephone promptly and politely provided information and assistance. Identified insurance payer sources and verified insurance coverage. Obtained and accurately entered demographic, clinical, and financial data into computer system.

16631 Lockridge Ave, Oak Forest, IL 60452

adnb9d@r.postjobfree.com

708-***-****

Downers Grove, IL

Jan 2014 - Jan 2017

Blue Island, IL

Apr 1999 - Jan 2014

Hinsdale, IL

Jun 1991 - Mar 1998

Palos Hills, IL

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Advocate Good Samaritan Hospital

Patient Access Representative

Collected and secured cash payments for patients' co-payments and additional financial obligations.

Verified completeness and accuracy of patients' information for documentation in EMR system.

Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices.

Registered patients, routed documentation, and escorted individuals to procedure locations.

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Participated in meetings and coordinated patient care requirements with other care providers.

Identified insurance payer sources and verified insurance coverage. Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.

MetroSouth Medical Center

Patient Access Representative

Verified completeness and accuracy of patients' information for documentation in EMR system.

Registered patients, routed documentation, and escorted individuals to procedure locations.

Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices.

Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Identified insurance payer sources and verified insurance coverage. Obtained and accurately entered demographic, clinical, and financial data into computer system.

Identified and collected copayments to meet patient financial obligations, including applicable deductibles.

Great West Life Assurance

Claims Trainer & Supervisor

Trained new hires to process medical and dental claims for group members. Taught a medical terminology course and assisted with supervising the new hires during their training period.

Assisted with supervision of the customer service department and took calls when needed. Education

Moraine Valley Community College

Associate of Arts: General Dec 1985

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