DEVON A TYROL

*** ******** ****** ******** **, **096 856-***-**** adna8m@r.postjobfree.com

CORE COMPETENCIES

Customer Service

Microsoft Office Suite

Detailed and Organized

Interpersonal Skills

Leadership

Problem Solving and Reasoning

Team Oriented

Relationship Building

PROFESSIONAL EXPERIENCE

TD Bank; Mount Laurel NJ

Fraud Agent I – Check Detection, April 2020 - Present

Review inbound 3rd party checks and outbound 'on us' checks by accessing multiple systems/applications and entering manual data. Comparison review is necessary to ensure check payments are only processed if they can be verified by the customer or previous account activity.

Review business and consumer deposits to ensure they are going into the correct account by verifying customer name.

Subject matter expert for a variety of fraud check detection processes, including but not limited to the above.

Interacts with internal and external partners via phone and e-mail to ensure all processing is completed efficiently and accurately. Utilize strong communication and interpersonal skills with every interaction.

Meet high-volume workload expectations. Strive to always meet Store Ledger Agreements (SLA) for incoming mailbox items of 15 minutes or less. These queries may include fraud block removal on accounts or debit cards, check hold releases, and unusual activity alerts.

Ability to remain consistent with work accuracy while also maintaining confidentiality. Consistently exceed productivity metrics by utilizing strong time-management and organizational skills. Remain in bank compliance with all procedures.

TD Bank; Mount Laurel NJ

Levy Team Lead I, June 2018 – April 2020

Levy Processor II, July 2017 – June 2018

Promoted to Levy Team Lead I and took on additional leadership responsibilities while continuing with processor tasks.

Planned and balanced daily/weekly workload for the team to ensure work is completed by the required SLA's.

Attended workload balancing meetings to give out or accept assistance with other areas dependent upon prior weekly plan.

Verified and monitor teams' daily/weekly productivity and provide coaching as needed.

Reviewed applicant resumes for open positions. Interviewed with direct supervisor and assisted in making hiring decisions. Trained, onboarded, and coached new hires.

Processed various levy's such as priority, IRS, and PA writ. Accessed multiple systems or applications and entered manual data. Meet high-volume workload expectations.

Subject matter expert on procedures in a variety of areas across the Shared Services-Levy Department.

Built and cultivated strong relationships with internal and external partners via phone and e-mail to ensure all processing is completed efficiently and accurately. Remained consistent with work accuracy while also maintaining confidentiality.

TD Bank; Sicklerville NJ (IIIM)

Teller I, Dec 2016 – July 2017

Processed customer transactions which include but were not limited to, withdrawals, deposits, check cashing, gift card sales, night deposits and payments.

Provided excellent customer service at every interaction while identifying additional product needs.

Ensured compliance and other regulation guidelines are followed. Balanced cash drawer and used dual control.

Resolved customer issues at first point of contact by answering questions, providing solutions and showing empathy.

Starbucks; Berlin NJ

Shift Supervisor, Feb 2016 – Feb 2017

Trained new employees by positively reinforcing successful performance and providing coaching as needed.

Ensured successful store operations during scheduled shifts. Performed opening and closing duties.

Ensured proper cash management practices were followed by shift members.

Maintained a calm demeanor during periods of high volume or stressful events to keep operations running.

Delivered exceptional customer service by acting with a 'customer comes first' attitude through discovering and responding to all customer needs.

Provided quality beverage and food products consistently for all customers and adhered to all recipe and presentation standards.

Started as Barista and was quickly promoted to Supervisor.

Saladworks; Blackwood NJ

Shift Manager, Oct 2013 – Apr 2016

Opened and closed the store. Prepared various food items for customers.

Operated cash register, safe, and counted nighttime and mid-day deposits. Made daily bank visits for deposits.

Ensured the store was clean and presentable to allow for comfortable customer interaction.

Started as a crew member and was quickly promoted to Manager.

Rita's Water Ice; Blackwood NJ

Team Member, Mar 2013 – Apr 2014

Prepared and served a variety of food items to customers while operating the cash register.

Provided excellent customer service at each point of contact.

Assisted shift manager with opening, closing and side managerial duties as needed.

Ensured a presentable, clean, and organized workstation.

EDUCATION

Highland Regional High School

High School Diploma, 2014

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