** ***** ****** • SALEM, MA *****

PHONE * * * . * 8 5 . 9 4 5 6 • E - MAIL adn8o8@r.postjobfree.com

M I C H E L E A . B R AGOLE

CREDIT, COLLECTIONS & ACCOUNTS RECEIVABLE PROFESSIONAL With more than twenty-three years of experience across multiple industries. Strong ability to communicate with businesses and consumers. Proven record of success in credit/collections and teamwork.

SKILLS

SAP, Epicor, Infor, E9, Salesforce, Net Yield, Y2K, CCDS, Genesis, Summit, Smart Stream, Paper Vision, Excel, Word & Outlook.

PROFESSIONAL EXPERIENCE

Robert Half-Danvers, MA & Salem Auto Salon-Salem, MA June 2020-Present

Accounts Receivable/Collection Representative

• I work for both company's part time. Robert Half and Salem Auto Salon.

• For Robert Half, I have done several short-term assignments in Accounts Receivable and Collections, for businesses and retail.

• Responsible for all the billing. Sending out invoices, via mail, electronically and submitting the invoices on various customers portals.

• Sending out spreadsheets and statements to customers.

• Collected on all past due accounts.

• Processed all credit card and check payments.

• Issued credit and debit memos.

• Write offs to specific GL’s.

• Issued refunds to customers.

• Resolving all disputes.

• For Salem Auto Salon, I handle all the receivables for the company.

• I answer the phones, book appointments, and assist customers with products and services.

• Process payments via check, cash, and credit card.

• Help detail cars inside and out.

Krohne, Inc., Beverly, MA

July 2019-June 2020

Accounts Receivable/Collection Representative

• This company makes flow meters in various industries around the world.

• Responsible for all the billing. I billed 500-1000 invoices per day.

• I submitted invoices via the web on various customers’ portals. For example, Ariba, Talia, GE, Convergent and several others.

• I also had to manually mail invoices using Pitney Bows and e-mailed invoices electronically.

• Responsible for all direct shipments, manual invoices and proforma invoices.

• This company is huge with paper, therefore, I was responsible for packing up all the billing paperwork, orders and boxing them up and sending them out for scanning on a weekly basis.

• Responsible for checking over the Manifest paperwork and adding freight to orders and contacting various freight carriers for shipping costs.

• Responsible for keeping all the Manifest reports filed into books, so all departments have access to them.

• Responsible for taking and processing all credit card transactions.

• Reconciled accounts and posted payments to accounts.

• Issued and processed credit and debit memos.

• Processed lien wavers and had them notarized.

• Responsible for collecting on all past due accounts.

• Responsible for collecting all the payments and making the deposits every day.

• Experience with adding machines

• Partnered with various departments to resolve various issues.

• Fixing invoices. Example, wrong PO and pricing.

• Responsible for commissions. Had to make sure commissions were calculated correctly and had to send out the commission statements to all the salespeople and resellers.

• Responsible for keeping everything stocked and cleaned in the department.

• Collected on 2,000 plus accounts in a fast-paced environment.

• Write offs to a specific ledger.

• Applied cash, wire payments and credit card payments.

• Sent out spreadsheets, invoices, letters, and statements to customers.\

• Worked on consignment accounts.

• Also answered the phones for an hour per day.

• Performed clerical duties, such as filling records.

• Processed refunds to customers.

• Resolved all tax issues.

• Performed credit limit reviews and term evaluations for various sized businesses.

Distributor Corporation of New England, Malden, MA October 2018-December-2018

Accounts Receivable Representative (Contract)

• Collected on Carrier heating and cooling systems for businesses and consumers.

• Reconciled accounts and posted payments to accounts.

• Partnered with sales, management, and customers to resolve problems and orders on credit hold.

• Contacted customers with past due money.

• Processed all credit card payments.

• Responsible for the electronic bank deposit.

• Collected cash and reconciled transactions against the general ledger.

• Resolved disputes.

Intershell International Corp., Gloucester, MA

March 2018-August 2018

Accounts Receivable Coordinator (Contract)

• Responsible for overseeing all accounts receivable activities and operations.

• Collected on restaurants and wholesale distributors in the fishing industry.

• Performed detailed research to resolve disputes and discrepancies on payments and invoices etc.

• Prepared and issued invoices to all customers.

• Responsible for collecting on 2,000 plus accounts in a fast-paced environment for business-to-business collections.

• Handled all the logistic processes for the company. All the air freight, bookings, and FedEx orders.

• Collected and applied all the checks, cash, and wire payments.

• Processed and applied all the credit card payments.

• Prepared daily bank deposits while maintaining records and balancing accounts.

• Sent out spreadsheets, invoices, letters, and statements to customers.

• Matching invoices to proper documents, including PO’s and POD’s.

• Performed clerical duties, such as filing records, writing letters, and answering phones.

• Verified that fishing licenses were up to date.

Sensitech Inc.-A division of United Technologies, Beverly, MA October 2016-August 2017

Accounts Receivable Specialist (Contract)

• Collected on temperature monitors in the food and pharmaceutical industries.

• Performed detailed research to resolve disputes and discrepancies on payments and invoices etc.

• Resolving billing issues for assigned accounts needed.

• Research and resolve account inquiries and invoice discrepancies.

• Responsible for collecting on 2,000 accounts.

• Processed manual credit memos and invoices.

• Prepared and issued web invoicing on various customer’s portals.

• Processing refunds to customers.

• Reviewed and released orders.

• Applied checks, wire transfers and credit card payments to customer’s accounts.

• Resolved all tax issues.

• Performed credit limit reviews for various sized businesses and terms evaluations.

• Partnered with sales, management, and customers to resolve problems and orders on credit hold.

• Consistently exceeded department goals set by management.

• Performed write offs to specific GL accounts.

Avnet Electronics Marketing, North Reading MA

July 2000 – July 2016

Senior Credit Representative

• Collected on electronic components in various industries.

• Handled a portfolio of customers ranging from $2K up to $50 million.

• Managed collections of outstanding accounts receivables for business to business collections.

• Responsible for managing 4,000 active accounts.

• Resolved all billing and customer service disputes in an effective and efficient manner.

• Performed credit limit reviews for various sized businesses.

• Pulled financial reporting to assist in all aspects of credit and collections reviews.

• Performed general accounts and payment application.

• Spreadsheets and collections calls on past due invoices.

• Added ship plates and opening new accounts.

• Performed back ground checks on customers to determine credit limit and terms. Pulled D&B reports, financial statements (income statement, balance sheet and cash flow) and ran bank and trade references.

• Compiled documents for all domestic and international shipments. Credit applications, tax documents, purchase orders, export declaration and statement of assurance forms.

• Partnered with sales, management, and customers to resolve problems and orders on credit hold.

• Issued refunds to customers when applicable.

• Consistently hitting department goals set by management.

• Consistently exceeded department goals set by management.

• Worked with consignment accounts, in plant stores and supply chain. Verizon Wireless

January 1998 - June 2000

Collections Analyst

• Collected on cell phone bills for consumers and businesses.

• Directed to manage collection and resolution of outstanding accounts receivable for consumers and businesses.

• Audited purchase order policy and provided budget vs. actual variances on accounts receivables.

• Provided analysis on purchase order compliance, payment and aging of accounts.

• Consistently met all collections goals and aging requirements.

• Worked off a dialer system, in a call center environment. I was required to collect a certain amount of money per hour that was set by management and was required to take a certain amount of phone calls per hour, that was also set by management.

• Resolving customer disputes.

• Customer service and problem solving.

EDUCATION

Essex Agricultural Institute-Danvers, MA–graduated 1991 with a Cosmetology License/Certification 1991. (Chemistry, Anatomy, Physiology and Business.) Danvers High School - Danvers, MA – graduated 1990.

Contact this candidate