Summary- Telecommunications Specialist

Operations Field Technician, Self-motivated, results-driven, and detail-oriented professional within the telecommunication industry. Seeking to continue growing in the Telecom Networking and Engineering sector. Most importantly in the Network space while currently perusing my CCNA, Comp TIA Certification to excel in my career.

Relevant Experience

WINDSTREAM TELECOMMUNICATIONS MATTHEWS, NC

Kinetic Field Operation Technician 2018–Current

Using Remedy and ETA to install Internal and External orders and troubles from the Central office to the DSLAM.

Measured light reading using Fiber Light Source, testing Fiber Optic cables testing Gig Speeds.

Successfully work with NOC & DNO testing PIN, Pair on the frame to provide an excellent customer experience.

Properly Troubleshooting making repairs to television Streaming, while working with VNOC as needed.

Top priority is providing excellent internal and external customer service.

Use the following Tool: ONX JDSU, Meter, Fiber Handheld meter, utilize digital but set, Laptop equipment and tools using varying technologies in verifying and correcting multiple.

Bank of America (Hurst Tower) Charlotte, NC

Security Guard (Universal Protection Services) 2013–2018

Quick decision Maker and problem solver.

Conflict Management: Handled and negotiated complaints, settled disputes, and resolved grievances.

Communicated with people outside the organization, representing the organization to customers, the public, government, and other external sources.

Used relevant information and individual judgment to determine whether events or processes complied with laws, regulations, or standards.

BB&T Bank Charlotte, NC

Quality Input Specialist /Transaction Processor 2003–2009

Prepared and processed of all related information and documents, which included gathering, sorting, organizing, and recording data.

Completed enrollments and conversion mailing by analyzing and auditing documents, as well as responding to requests and resolving any problems.

Managed all important accounting reports and documents, including general ledger, payroll tasks, bank statement reconciliation, accounts receivables, and accounts payable.

Maintained accuracy and confidentiality in entering all accounts and client information, as well as correcting data.

-Earned the BB&T Bank’s Employee of the Year in 2008 for outstanding work performance

Certifications

CompTIA Certification IT and A+ Hardware/Software Training • Completed Training: April 2021(Awaiting Exam Date)

Cardiopulmonary Resuscitation (CPR) Certification

First Aid Certified CPE

References

Micheal J. McCathern (Manager-Local Operations) Joe Mathews (Business Systems Technician)

E-mail: adn7yk@r.postjobfree.com E-mail: adn7yk@r.postjobfree.com

Office: 980-***-**** Mobile: 980-***-**** Office: 704-***-****

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