TARUNA SHARMA

Work Experience

Purser/ Senior Chief Cabin - Kuwait Airways (Kuwait) Dec 1993 - June 2020 Kuwait Airways is the national airline of Kuwait. It has offices in 59 destinations worldwide and operates a worldwide air transportation network for passenger travel and freight transport. Kuwait Airways owns 25 state of the art latest aircrafts.

To report for duty for briefing three hours before takeoff of the flight to ensure awareness of all the specific aircraft related queries.

Inspect the allocated/ designated aircraft area for availability and functionality of all services and above all, the availability of safety and emergency equipment and to ensure that it is operational/ functioning.

Check inventory of items as per the requirement of the specific flight.

To tally and ensure that the passengers on board match the manifest provided.

To ensure passenger comfort and to make available all the services.

To provide security check (physical check) for passengers boarding the aircraft as and when delegated for that service.

To carry out sales of Duty Free items on board as and when designated to offer this service. Sales and Marketing Executive - Warqa Al-Khaleej (Kuwait) June 1993 - Dec 2000 Warqa Al-Khaleej (WAK) was established in 1990 to service the Oil, Power and Water Industries with a capability of supply of Mechanical, Electrical and Instrumentation products. WAK has associated offices in USA, Korea and India.

Date of Birth: 11

th

February 1965

Nationality: Indian

Marital Status: Divorced

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: adn6iu@r.postjobfree.com

: Kuwait

: +965-******** : +965-******** : adn6iu@r.postjobfree.com

Secure customer orders through personal sales calls or by telephone.

Continually prospect and qualify new customers.

Conduct follow-up service calls to all accounts to ensure customer satisfaction.

Provide quotes to all new and existing accounts upon demand.

Enter names of all new customers to company mailing list.

Develop and implement advertising campaigns to promote the sales of products and services.

Provide lost business reports on a weekly basis.

Provide sales forecasts on a monthly basis.

Conduct all business transactions in a manner that coincides with the high ethical standards that the company maintains.

Guest Service Agent - Radisson Sas Hotel (Kuwait) Dec 1992 - Nov 1993 Radisson Sas Hotel – Kuwait is a part of an international chain of hotels. The Sas Hotel in Kuwait offers 200 rooms, 12 suits, 5 banquet halls, and 3 continental and international cuisine restaurants with other five star hotel facilities for their guests.

Communicate with customers staying in the hotel and prospective customers.

Ensure customer awareness of all facilities available and provided by the hotel.

Ensure customer service is maintained to the best standard.

Report any customer complaints to the management.

Advise maintenance of any room service requirements.

Monitor room/ hall room’s availability and promote them accordingly.

Periodically contact companies to inquire about their upcoming requirements of the facilities offered by the hotel.

Marketing & Liaisioning Executive - Reshie Handicrafts (India) Aug 1991 - Dec 1992 Reservation & Ticketing Officer - Majan International (Oman) Aug 1990 - Jul 1991 Receptionist/ Cashier - Oman Sheraton (Oman) Mar 1988 - Nov 1989 Trainee Floor Supervisor - Maurya Sheraton (India) Aug 1987 - Feb 1988 Treatment Assistant - Body Wrap Aug 1986 - Aug 1987 Sales Executive - Primus Impact Traders Jan 1984 - Aug 1986

: +965-******** : +965-******** : adn6iu@r.postjobfree.com Courses/ Conferences & Training Attended

2013 – Chief Cabin Course – Kuwait Airways (Kuwait) 1995 – First Class Cabin Attendant Course – Kuwait Airways (Kuwait) 1993 – Basic Cabin Crew Course – Kuwait Airways (Kuwait) 1989 – Sheraton Guest Satisfaction Standards at Hotel Oman Sheraton (Muscat, Oman) 1988 – Reception & Cashiering at Hotel Oman Sheraton (Muscat, Oman) 1987 – Fire Fighting & Use of Equipment at Maurya Sheraton (New Delhi, India) 1987 – Safety & Security Course at Maurya Sheraton (New Delhi, India) 1987 – Hotel Industry Housekeeping & Maintenance at Maurya Sheraton (New Delhi, India) 1987 – Basics of Dieting & Nutrition at The Body Wrap Co. (New Delhi, India) Education

Diploma Course in Windows – Word & Excel - National Institute (Kuwait) 1999 Bachelor of Arts - Delhi University 1983-1986

Govt. Girl Higher Secondary School – Delhi 1969-1982 Interests

Reading, Current affairs, Travelling, Music, Badminton, Painting Languages known

English, Hindi, Punjabi, Urdu, & basic Arabic

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