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Communication Technician Service Consultant

Location:
Pittsburgh, PA
Posted:
August 12, 2021

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Resume:

Sherrie A. Wadley

**** ***** ******, **********, ** 15206

H 412-***-**** C 412-***-****

adn5n6@r.postjobfree.com

Professional and dedicated Certified Nursing Assistant with nine years of experience working directly with patients and five years of experience working remotely as a Senior Consultant in a high-volume call center. Seeking a position within CVS Caremark as a Customer Service Representative where my experience in both the medical field and as a call center Senior Consultant can be utilized to fulfill CVS Health’s mission to help others on a path to better health and my personal passion for helping others.

Experience

MAY 2018 – PRESENT

Communication Technician/Allegheny County Kane Community Living Center, Glen Hazel, PA

Operate multi-line phone system for Glen Hazel site as well as three additional satellite locations.

Scan and document all calls for each satellite location.

Provide information regarding facility and/or residents to callers in accordance with HIPAA regulations.

Responsible for transferring calls to correct departments as needed.

Manage emergency response for all satellites including 911 and Code Blue calls.

Responsible for routine announcements for all satellites using intercom system and sorting mail for all departments, i.e. ADON, Purchasing and Maintenance.

MARCH 2012 – MAY 2018

Certified Nursing Assistant/Allegheny County Kane Community Living Center, Glen Hazel, PA

Assisted up to twenty residents with daily activities including performing and documenting daily vital checks, bathing, dressing, grooming and delivering meals.

Documented the daily activities of residents in compliance with facility standards.

Responded directly to resident requests or communicated requests to appropriate staff when needed. Distributed supplies and equipment needed for resident care.

Transported residents within facility safely and escorted residents to and from medical appointments.

Completed safety checks, cleaned and organized facility and resident rooms in order to maintain an environment conducive to the safety and recovery of residents.

JULY 2011 – FEBRUARY 2012

Certified Nursing Assistant/UPMC Shadyside Heritage Place, Pittsburgh, PA

Assisted up to ten residents with daily activities including bathing, dressing, grooming and delivering meals and documented accordingly.

Responded directly to resident requests or communicated requests to appropriate staff.

Stocked resident rooms and unit supply areas.

Transported residents within facility safely.

Completed safety checks, cleaned and organized facility and resident rooms in order to maintain an environment conducive to the safety and recovery of residents.

OCTOBER 2010 – JANUARY 2011

Home Health Aide/Home Instead Senior Care, Pittsburgh, PA

Specialized in providing personal home care to elderly, handicapped, Alzheimer and dementia patients in the eastern Pittsburgh area.

Assisted with daily activities such as personal hygiene, grooming, housekeeping, and meal preparation.

Escorted patients to medical appointments, assisted with shopping and other various daily errands.

JANUARY 2005 – SEPTEMBER 2010

Senior Service Consultant/PNC Bank, Pittsburgh, PA

Provided professional and knowledgeable experience to over 100 customers daily within an inbound services department.

Provided consulting services and identifying customer’s financial needs.

Managed various team projects.

Resolved escalated customer concerns and complaints.

Skills

Team player • Strong written and verbal communication skills • Customer service • Excellent time management skills • Detail-oriented • Efficient multi-tasker • Data entry • Operate multi-line phone system • Adept at learning company specific software and programs • CPR certified

Education

MARCH 2011

Nurse Aid Certificate of Completion/Community College of Allegheny County, Pittsburgh, PA

FEBRUARY 1996

Medical Secretary Certificate/Western School of Health and Business, Pittsburgh, PA

SEPTEMBER 1993

General Educational Development Diploma/Connelly Technical Institute, Pittsburgh, PA

Clinical

FEBRUARY 2011 – MARCH 2011

Charles M. Morris Nursing and Rehabilitation Center/Pittsburgh, PA

DECEMBER 2010 – JANUARY 2011

Kane Community Living Center/Glen Hazel, PA



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