Miho Eastman

**** *** ***** ****, #****

Honolulu, Hawaii 96815

Cell#: 808-***-****

E-mail: adn3pj@r.postjobfree.com

OBJECTIVE

Seeking various positions including management positions which are currently available, using my various experiences of customer relationship skills, excellent manners and marketing/sales skills acquired in the travel/hotel/hospitality industries, a challenging environment wish to use all my talents, skills and fluency both Japanese and English to achieve the organization’s goal and help it to continue to grow.

I am very team oriented with a positive attitude and willing to find great achievement in the team. QUALIFICATIONS

• Work experience in the hotel management

• Work experience in bilingual Japanese/English environments

• Work experience with people from different countries/backgrounds

• Experience in the tourism industry including hotel handling individuals to group

• Exceptional attention to customer service

• Broad background in English studies

EXPERIENCE

Ala Moana Hotel by Mantra, Honolulu, HI (08/19-10/20) As Asia Services Manager, in charge of all groups from Asian countries mostly from Japan, coordinating, and acting proactively with both travel agencies and organizers, and all related hotel departments including Reservation, Engineering, Housekeeping and Food & Beverage. Regardless, Group or FIT, assisting as a Japanese translator/interpreter when necessary to ensure that the requests or concerns of the guests were addressed and solved including determining compensation and communication with business source. Received “Staff of the Quarter” reward twice in 2016 and 2018. Same occupational description as previous tenure and additional duties are as followed:

Serve as a Lobby Concierge and monitor the flow of guest within the lobby. Assist all guests with any questions they may have.

During long lines at the Front Desk, be present talking with the guest to assist in anyway of speeding up their check in or pulling guests out of line who just have questions.

Serve as liaison between Room Reservation, Front Desk and Corporate Sales.

Arrange sale calls to Japanese Agencies to meet with the Agency's Operations Staff to explain the hotel's services and conduct room sites.

Assist with shift coverage of the Guest Service Manager Position. Sheraton Waikiki, Honolulu, HI (08/18-08/19)

As Japanese Guest Service Manager, coordinated with all departments within the hotel and served as translator/interpreter when necessary to ensure that the requests or concerns of Japanese guests were addressed. Received and serviced all Japanese guest complaints for the 1636 room Sheraton Waikiki Hotel.

Ala Moana Hotel by Mantra, Honolulu, HI (09/14-08/18) As Asia Services Manager, in charge of all groups from Asian countries mostly from Japan, coordinating, and acting proactively with both travel agencies and organizers, and all related hotel departments including Reservation, Engineering, Housekeeping and Food & Beverage. Regardless, Group or FIT, assisting as a Japanese translator/interpreter when necessary to ensure that the requests or concerns of the guests were addressed and solved. Received “ Staff of the Quarter” reward in 2016.

Kintetsu International Hawaii Company, Honolulu, HI (03/12-07/14) As a Tour Planner, conduct various tour estimation/quotation/arrangement/operation from individual to group and school excursions to incentivize groups of the major Japanese companies. Also research, create and suggest original tour/attraction by client’s needs. Blue Wave Tour Inc., Honolulu, HI (08/09-10/11)

As a Travel Agent, mainly receiving /handling reservation of the company’s best tour “ Diamond Head Sunrise Tour “ to the major Japanese agencies in Hawaii and handling more than a couple of hundreds Japanese visitors every morning as a dispatcher plus at same time, helping in-house guests of Ramada Plaza Waikiki hotel for main attractions and suggesting hints staying enjoyable on the island of Oahu.

Victoria’s Secret, Honolulu, HI (08/09-03/10 Part time) As a Bra Specialist, measuring and suggesting the right underwear to each customer, and helping them with their more private special needs as well. Hilton Grand Vacations club, Honolulu, HI (04/05-02/09) As a Timeshare Club Coordinator/In House Coordinator, I set up a time share presentation tour that equaled over $3.5 million dollars in sales, received rewards for qualifying for the Million Dollar Club two consecutive years, in addition acted as a bilingual translator and reservationist for the guest throughout the islands.

Hilton Hawaiian Village, Honolulu, HI (08/99-12/01) As a Lobby Concierge, acted as an ambassador of the hotel, providing special assistance, welcome and inform about local attractions to all customers and patrons, offering a wide selection of alternatives for the guest satisfaction.

JTB, HAWAII, Honolulu, HI (01/98-05/99)

Customized Tour Coordinator and Hotel Banquet Coordination/Arrangement for the individuals and groups, specializing to meet customer’s needs where necessary. EDUCATION

University of Southern Mississippi, Hattiesburg, MS 1988-1990 Liberal Arts including English studies at The English Language Institute

Mills College, Oakland, CA 1988 The English Center for International Women Kyoto Tachibana Women’s College, Kyoto, Japan 1986-1988 A.D. for English Literature REFERENCES

Available upon request

Contact this candidate