Resume of

CYNTHIA BORJA VEGA

Address : C-**-*, Jalan 3/155, Kiara Residence 1,

Bukit Jalil, Kuala Lumpur 58200 Malaysia

Email : adn386@r.postjobfree.com ; adn386@r.postjobfree.com; Mobile Number : +6016.622.8070 Landline: +603******** Profile Summary

● Over 15 Years of experience in Software Testing & Quality Assurance and Business Analysis.

- More than 5 years of experience in Leisure & Hospitality, Casino and Gaming Industry.

- With 8 years of experience in Banking Industry for Retail, Islamic and Corporate Banking

- And 9.5 years of experience in Telecommunication Industry (Mobile and Fixed Line).

● Expert in Test Management and Project Management for mobile application, web and stand- alone applications for manual, security, performance and automation testing.

● Expert in business process engineering and software development life cycle (SDLC), including analysis, testing and implementation of software applications.

● Expert in defect tracking, test methodology, functional testing, system integration testing and UAT testing.

● Excellent communication, analytical, interpersonal, and presentation skills.

● Expert at managing multiple projects simultaneously.

● Knowledgeable in Agile Methodology and automation tools such as UFT (Unified Functional Testing), Selenium and Appium.

● Knowledgeable in Monday.com & Microsft DevOps Solutions Personal Details

Nationality Filipino

Date of Birth 19th November 1975

Gender Female

Marital Status Married

Education Degree in Software Technology

Philippine Women’s University

1995

Technical Skills

● Leisure, Hospitality, Casino and Gaming: CMTS – Casino Marketing Treasury System, Employee Application, Resort World Genting Mobile Application, iHoliday Booking Application

(Hotel, Theme Park & Show), Genting Hospitality Property Management System (GHPMS), Team Foundation Sharepoint (TFS), Trello and Microsoft Teams.

● Banking: CIMB Regional Payment Platform (RPP System), SOAP UI, CIMB MiRevenue System, Silverlake Integrated Banking Solution (SIBS) on IBM AS400 Platform for Deposits, Advance Loan, Mass Payment/Collection, Individual Payment Collection, Delivery Channels for CIMB (includes ATM/CDM/Clicks/RTB/BDS/RMS/MEPS Mobile/PPI/DD/FPX), SCB eBBS System and Statement Engine, HP Quality Centre (QC) or HPALM and JIRA.

● Telecommunication: CRM (ICMS or Integrated Customer Management System in AS/400) for Customer Care, Service Order, Fault Management, Plant Management, Statement and Billing Module, Query 400, iSeries FTP, Basic AS/400 SQL, MS Access, MS Office, Basic SAP MM & FICO, CA Unicenter, and Fault Management System. Professional Experiences

Genting Information

Knowledge Enterprise

Sdn. Bhd.

Technology Park Malaysia Jan. 2018 – Present

Project Type GIKE TCoE Projects

Role Project Manager – TCoE (Testing Center of Excellence) Responsibilities of

Test Manager

● Manage software testing projects, chargeability and resources under TCoE

(Internal and Vendor resources)

● Oversee and manage on-going and incoming small to large scale projects for TCoE.

● Manage Test Lab booking for SIT.

● Review the Level Test Plan for Functional Testing, Regression

(Automation Tool), Performance and Security Test.

● Prepare Master Test Strategy and ensure circulation to all stakeholders.

● Develop and maintain test methodology.

● Identify test approaches that optimize the delivery schedule.

● Define and implement test strategies and planning.

● Develop testing cost estimates to incorporate into project budgets.

● Manage capability development by leading and mentoring multi- disciplinary project team(s) in relation to testing.

● Manage tracking/monitoring tool and defect management (TFS) and track the testing quality delivery standard.

● Report on test progress, test defects and results to Project Manager on a regular basis during SIT and other testing activity under TCoE.

● Ensure that all risks and issues encountered during testing phases are identified with action plan for resolution.

● Establish the Communication Protocol in the Organization structure during the testing.

● Assist in establishing and maintaining Service-Level Agreements and police testing methodology usage and policies.

● Carry out progress reviews with the Test Lead during all testing phases, track tasks and timelines.

● Convenes and hosts the Defect Triage Meetings with different project stakeholders only on a critical need basis.

● Review/prepare the Daily Status Report on a daily basis and Closure Report after the testing.

● Manage and conduct knowledge sharing to existing team members or newly hired testers under TCoE team.

● Coordinate with HR Department for interview and hiring process (Internal and Outsource).

● Conducts interview for testing resource candidate. iTAC MSC Outsourcing

Sdn. Bhd. Kuala Lumpur Malaysia Nov. 2015 – Dec. 2017 For Genting Information

and Knowledge

Enterprise Sdn. Bhd.

Kuala Lumpur Malaysia Jan. – Dec. 2017

Project Type GIKE TCoE Projects

Role Test Manager

Responsibilities (Refer to Responsibilities of Test Manager above under GENTING) Other Responsibility

● Participated in formal and informal assessment done by MSTB (Malaysia Software Testing Board) for TMMI Formal Assessment for Level 3 maturity intended for NH2 Consulting (Company responsible for outsourcing to Genting).

For CIMB Bank Kuala Lumpur Malaysia Feb. – Dec. 2016 Project Type Regional Payment Platform (RPP) and Non-RPP Projects Role Test Lead/Manager

Responsibilities ● Manage CIMB RPP/Non-RPP software testing projects and testing resources from NH2 Vendor (Manual and Automation Testing resources)

● Undertake functional and integration test related activities in support of the business requirements for the CIMB Bank Malaysia.

● Manage CIMB Testing resources during UAT Activity.

● Oversee on-going and incoming projects for RPP/Non-RPP Software Testing.

● Manage Test Lab booking for SIT/UAT.

● Prepare Master Test Strategy and ensure circulation to all stakeholders.

● Develop and maintain test methodology.

● Identify test approaches that optimize the delivery schedule.

● Define and implement test strategies and planning.

● Prepares testing project estimation

● Manage tracking/monitoring tool and defect management (HPALM) and track the testing quality delivery standard.

● Report on test progress, test defects and results to Project Manager on a regular basis during SI/UAT.

● Ensure that all risks and issues encountered during testing phases are identified with action plan for resolution.

● Establish the Communication Protocol in the Organization structure during the testing.

● Assist in establishing and maintaining Service-Level Agreements and police testing methodology usage and policies.

● Carry out progress reviews with the Test Lead during all testing phases, track tasks and timelines.

● Convenes and hosts the Defect Triage Meetings with different project stakeholders only on a critical need basis.

● Review/prepare the Daily Status Report on a daily basis and Final Report after the testing.

● Manage and conduct knowledge sharing to team members.

● Attends meeting for bank compliance to Bank Negara Malaysia. For Petroliam National

Bhd (PETRONAS) Kuala Lumpur Malaysia Nov. 2015 – Jan. 2016 Project Type Business Process Analysis and Design

Role Process Designer

Responsibilities ● Model business processes in compliance with PETRONAS methods and standard using ARIS Tool.

● Validate Business Process and its logical flow of the processes

● Run semantic checks and make necessary semantic corrections in models

● Conduct BPM Change Management

- Develop BPM Training Program

- Set-up BPM Communication Program for PETRONAS Group

- Proliferate process culture within the organization

- Communicate methods to Process Owners

- Contributes experiences on BPM competency circles within Group Hewlett Packard

Multimedia Sdn. Bhd. Cyberjaya Selangor Malaysia Aug. 2012 – Jul.2014 Project Type a. CIMB Bank System Enhancement/Conversion for CIMB Bank, CIMB Islamic and 1Platform (Regional Core Banking Project for Malaysia, Indonesia and Thailand) (BA, Tester, Application Support)

b. Bank Muamalat Malaysia Berhad System Conversion (BA & Tester) c. Bank Negara Malaysia Reporting System (Tester)

Role Business Analyst II

Responsibilities of

BA

● Work with external customers to define and analyze user requirements for Retail and Corporate Banking under Project and D&E SRs/CRs.

● Assigned as D&E BA for SRs and CRs assigned under Payment and Collection (Payment Collection System (PCS), Periodic Payment Instruction

(PPI), Direct Debit (DD), Autopay, AG Fund Transfer, CBR etc.)

● Undertake functional and integration test related activities in support of the business requirements for the CIMB Bank Malaysia.

● Act as a liaison between client and technical solution/support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

● Research, identify, and specify solution to problems by conduction the as-is analysis and to–be analysis of the project.

● Consider the business implication of the application of technology to the current business environment and solution design by doing Joint Application Development (JAD) session with HP team.

● Support requirements management and change management process.

● Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

● Prepare and obtain client sign-off from the external customer for the Detailed Requirement and Change Request document.

● Assist on Project live implementation.

Responsibilities of

Tester

● Prepare System Integration Testing (SIT) test cases for System Upgrade, Project and D&E (Retail and Corporate Banking).

● Undertake functional and integration test related activities in support of the business requirements for the Project and D&E assigned SRs/CRs (Loans, Retail and Corporate Banking).

● Logs and track SIT defects and issues for closure in HPQC (now HPALM).

● Contribute in the preparation of the Daily Status Report.

● Participate in quality assurance and UAT activities.

● Assist on Project live implementation

Responsibilities of

Application Support

(Part Of BA Role For

Longetivity Project in

CIMB)

● Provide support to production application for CIMB’s MiRevenue System.

● Resolve production errors/bugs (involve minor code change only) and incidents when necessary

● Ensure issues are identified, reported, tracked and closed in a timely manner and within predefined SLA.

● To provide application support in troubleshooting and escalation to vendor, where necessary

- Log file investigation

- Restore production data for diagnosis to determine the probable cause

- Escalate to respective technical or business unit for action

● Work with D&Es to further improve the operational processes.

● Perform simple technical task such as code deployment (using Aldon), application parameter/configuration change, database query, etc.

● Creates report to regularly update the management for progress updates on Project & D&E SRs and CRs.

● Ensure compliance to IT standards, SDLC standards, policies and procedures.

Other Responsibility ● Participated in formal and informal assessment done for CMMI (Capability Maturity Model Integration) for Level 3 maturity intended for HP. iTAC MSC Outsourcing

Sdn. Bhd. Kuala Lumpur Malaysia Jan. 2008 – Jul. 2012 For HEWLETT PACKARD

MULTIMEDIA SDN. BHD. Cyberjaya Selangor Malaysia Jan. 2008 – Jan. 2010 Jan. 2011 – Jul. 2012

Project Type a.CIMB Bank System Enhancement and Conversion b. CIMB 1Platform (Regional Core Banking Project for Malaysia, Indonesia and Thailand)

Role Business Analyst

Responsibilities of

BA (Refer to Responsibilities of BA above under HEWLETT PACKARD) Responsibilities of

Tester (Refer to Responsibilities of Tester above under HEWLETT PACKARD) For SCOPE

INTERNATIONAL

Petaling Jaya Selangor

Malaysia Jan. 2010 – Dec. 2010

Project Type Standard Chartered Bank – Statement Engine Role Test Engineer/Lead

Responsibilities of

Test Lead

● Manage testing activity and resources.

● Prepare System Integration Testing (SIT) test cases for Statement Engine testing requirement.

● Undertake functional and integration test related activities in support of the business requirements for the Standard Chartered Bank Statements in Malaysia and other countries where the new bank statements will be implemented.

● Logs and track SIT defects and issues for closure in JIRA.

● Prepare the Daily Status Report and update the Project Manager and Test Manager

● Host the defect triage meeting with project team.

● Participate in quality assurance and UAT activities. DIGITAL

TELECOMMUNICATIONS

PHILS. INC.

Pasig City Manila Phils. Apr. 1998 – Jun. 2007

Project Type In-House System Enhancement and Maintenance (Fixed Line and Wireless) Role IT Analyst

Responsibilities (BA

and Test Analyst)

● Analyzes and evaluates the business operational or system processes and problems by probing and extracting of information from people in order to conceptualize and define solutions.

● Builds relationship with key internal which includes the co-department in Information Technology and external (other company under JG Summit including the GSM Sun Cellular and Digitel Fixed-Line) contacts of the company through negotiation/completion of their business requirements for their system processes.

● Analyzes and documents business requirement for new initiatives, changes to existing applications, and re-engineering processes.

● Interprets technical information of a system process to business units.

● Communicates business requirements to the programmers for functional specifications and changes/re-engineering of system processes.

● Ensures all systems/channel documentation like Business Procedures, User Manuals, Business Requirement Documentation, Functional Specification of a system and the like is updated and maintained for both Digitel Fixed-Line and GSM Mobile.

● Prepares Project Activity Plan and Test Strategy.

● Prepare Test Scripts and User Acceptance Test (UAT) Plans.

● Logs and tracks testing defects and issues encountered for closure.

● Coordinates, undertakes, and supports User Acceptance Testing of a project especially on revenue like enhancement on payments, product purchase and the likes.

● Supports implementation of a project using database management system such as the Test Machine of ICMS (Integrated Customer Management System under AS400) or other programs designed for the business to analyze data.

● Sets up parameters such as new Model Codes or Manufacturing codes for newly downloaded Equipment to ICMS prior to commercial operation or upon issuance of notice from GSM.

● Handles ICMS records clean-up that cannot be handled by the district staff such as wrong payment entry, invalid batches, and invalid equipment serial numbers or user errors.

● Designs Query Reports using Query 400, SQL and iSeries in ICMS Test and Production for data mining purposes.

Other

Responsibilities

● Prepares and conducts ICMS Training including preparation of Course Outline, Training Manuals, Examinations, Hands-On Exercises, Evaluation Criteria and other Logistical Requirements as required.

● Attends to other administrative tasks.

CYRUS

COMMUNICATION

SERVICES

Cavite Philippines Mar. 1997 – Feb. 1998

Project Type De La Salle University School News Paper Role Lay-out Artist / Account Executive

JLM NETWORK

CORPORATION Muntinlupa City Philippines Aug. 1995 – Feb. 1997 Role Data Encoder

Trainings Attended

Description Date Attended

AZ-400T00-Designing and Implementing Microsoft DevOps Solution Mar. 15-19, 2021 ISTQB - Certified Tester for Foundation Level (CTFL) May 14-16, 2019 Certified Professional for Requirement Engineering (CPRE) August 27-29, 2013 Doing Business Professionally Goals and Setting Goals Jul. 16, 2013 CMMI Basic Training Jul. 14, 2013

CMMI in HP ES Training Jul. 14, 2013

Standards of Business Conduct 2013 Individual Contributor Annual Training July 01, 2013 Business Writing Workshop Sep. 21 - 22, 2005

Digitel Service Quotient Jun. 16 - 17, 2005

Time Check: A Workshop on Effective Time Management Oct. 18 - 19, 2001 ICMS Workshop V3.31 Nov. 6 - 22, 2000

Customer Service Management Jul. 17 - 18, 2000

CSS Cable and SAM Management May 20 - 29, 1998

CSS Front Office Apr. 30 - May 19, 1998

CSS Overview Apr. 29, 1998

CSS Fault Management System Apr. 19 - 27, 1998

Introduction to Telecommunications Apr. 20, 1998

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