B. GEETHA
New Thandavarayan St,
Old Washermenpet,
Chennai – 600 021.
Ph:No: +91-44-259*****
Mobile: +91-984*******
E-mail: adn0z4@r.postjobfree.com
OBJECTIVE
To pursue a challenging career, where I can apply my knowledge, acquire new skills and contribute effectively to the organization.
EDUCATIONAL QUALIFICATION
First Class in M.Sc. (Materials Science) in College of Engineering, Anna University, Chennai.
COMPUTER SKILLS
Languages : C, C++, C#, PYTHON
Operating System : MS-DOS, UNIX, WINDOWS XP,
WINDOWS VISTA
Database : Oracle 8i, SQL 2008
Web Application : ASP.NET, WCF
Framework : .NET 3.5/4.5
IDE : Visual Studio 2008/2010/2012/2015
GUI : Visual Basic 6.0
CERTIFICATION COMPLETED
Diploma in .Net Framework 3.5 in NIIT
MCTS : Microsoft SQL Server 2008, Database Development
: Microsoft .NET Framework 3.5, ASP.NET Application
Development
VCA – DBT : Vmware Certified Associate – Digital Business
Transformation 2019
EXPERIENCE SUMMERY
Company
Sapwood Ventures Private Limited
Duration : 22nd March 2021 to 28th July 2021
Designation : Sr. Consultant – Recruitment & Client
Relationship
Responsibilities :
Headhunting, and assessing prospective applicants and matching . them with vacancies at client companies. Job Posting. Screening
candidates and drawing up shortlists of candidates for clients to
interview. Making arrangements for the advertisement of vacancies.
Building relationships with clients.
Company
NIIT Parrys Center - (Sri Hyagreevar Techno Services Pvt Ltd)
Duration : 2 Years (2nd June 2014 to 30th June 2016)
Designation : Software Trainer, Group Leader, Placement
Coordinator
Responsibilities :
1. Training students in technology domain like .Net,Python,C, C++, C#, SQL, WCF, ADO.Net etc.
2. Handling complete on time Education Delivery, Performance,
Schedule Adherence and other key metrics.
3. Coordinating with the students, training them appropriately and
giving them right placement opportunities.
Achievements :
- Positive feedback from students on training delivery as Faculty
- Achieved Compliance status as Green consecutively during my
tenure in the regional audit in Educational Delivery and in
other key metric areas as Faculty and Group Leader.
- Achieved Green in ISO Audit as Group Leader for meeting
the compliance in all the metrics in Educational Delivery.
- As a Placement Coordinator, First time achieved the award of
Best Placement Center, in successfully increasing the number
of students getting placed, in the history of Niit Parrys Center
Company
Supreme Computer India Pvt Ltd
Duration : 6 Months (4th Feb 2013 to 14th Aug 2013)
Designation : Product Incharge
Responsibilities :
Managing the sales and promotional activities of Laptop Batteries,
Adaptors and Other laptop spares. Meeting the target for the product line.
Increasing the customer base for sales.
Achievements :
Within a short span of time was able to show progress in increasing the,
customer’s demands for the sales of Laptop Batteries, Adaptors and other
laptop spares.
Company
Sutherland Global Services (P) Ltd
Duration : 03rd April 2006 – 5th September 2011
Process Handled
Microsoft and Bell Canada SMB ISP
Program : Bell Canada SMB ISP (Voice Support)
Duration : 65 months
Designation : Subject Matter Expert – Senior Consultant
Responsibility :
To provide Technical troubleshooting to Canadian customers for Dialup
High Speed DSL, VOIP, Email and Browsing, Bell Business Internet
security (Antivirus and Firewall), Bell Business Backup (Backup
Software). Troubleshooting Hardware and Software installations,
Handling Escalation calls, Floor Support. Team Handling.
Achievements :
- Maintaining good and Consistent Quality Scores .
- Good CLM Scores.
- Selected for Backend operations for taking Escalation calls.
- Awarded as Quarterly Performer for January – March 2008.
Program : Microsoft Windows XP And Windows Vista
Operating System (Voice Support)
Duration : 15 months
Designation : Senior Technical Support Executive
Responsibility :
To provide full Technical troubleshooting for Windows XP and
Windows Vista Operating Systems. Remote assistance using the
remote software called Easy Assist (Resolving the issue by taking
control of Clients computer). Troubleshooting hardware and
software installations.
Achievements :
- Total number of surveys = 23; 15 – Positive; 5 – Somewhat
Satisfied; 3 – Negative.
- Had experience of Supporting a Team of 20 members for 3
Months for Vista Voice & Chat.
Company
Sutherland Global Services (P) Ltd
Duration : 25th October 2004 –October 06th 2005
Programs Handled
Amazon.com (Voice) & HP (Voice)
Program : HP - Hewlett Packard (Voice Support)
Duration : 9 months
Designation : Technical Support Executive
Responsibility :
To provide full technical troubleshooting for HP Desktop Computers.
Windows Operating System complete troubleshooting. Troubleshooting
Hardware and Software Installations.
Program : Amazon.com (Voice Support)
Duration : 3 months
Designation : Customer Support Executive
Responsibility :
To provide customer support for all A- Z product about Amazon.com
(online shopping) for US customers.
Achievements :
- One of the top 5 performers in Amazon Voice process
Company
Balaji Infotechs Services / Just Dial
Duration : 9th June 2003 – 9th July 2004
Designation : Tele-Marketing Executive.
Responsibility :
To explain the concept of the company through telephone (concept
selling) to the customers (deciding authority) like Managing Directors, Businessman, Professionals, Free Lancers, etc., Fix up an appointment with them and get the appointments converted into sale by getting the customers registered with the company.
PERSONAL PROFILE
Name : B. GEETHA
Father’s Name : T. Balachandran
Date of Birth : 01-11-1978
Languages Known : Tamil & English
Nationality : Indian
PLACE : CHENNAI
DATE : (B. GEETHA)