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Group Leader Niit

Location:
Chennai, Tamil Nadu, India
Posted:
August 03, 2021

Contact this candidate

Resume:

B. GEETHA

New No:* / Old No: *,

New Thandavarayan St,

Old Washermenpet,

Chennai – 600 021.

Ph:No: +91-44-259*****

Mobile: +91-984*******

E-mail: adn0z4@r.postjobfree.com

OBJECTIVE

To pursue a challenging career, where I can apply my knowledge, acquire new skills and contribute effectively to the organization.

EDUCATIONAL QUALIFICATION

First Class in M.Sc. (Materials Science) in College of Engineering, Anna University, Chennai.

COMPUTER SKILLS

Languages : C, C++, C#, PYTHON

Operating System : MS-DOS, UNIX, WINDOWS XP,

WINDOWS VISTA

Database : Oracle 8i, SQL 2008

Web Application : ASP.NET, WCF

Framework : .NET 3.5/4.5

IDE : Visual Studio 2008/2010/2012/2015

GUI : Visual Basic 6.0

CERTIFICATION COMPLETED

Diploma in .Net Framework 3.5 in NIIT

MCTS : Microsoft SQL Server 2008, Database Development

: Microsoft .NET Framework 3.5, ASP.NET Application

Development

VCA – DBT : Vmware Certified Associate – Digital Business

Transformation 2019

EXPERIENCE SUMMERY

Company

Sapwood Ventures Private Limited

Duration : 22nd March 2021 to 28th July 2021

Designation : Sr. Consultant – Recruitment & Client

Relationship

Responsibilities :

Headhunting, and assessing prospective applicants and matching . them with vacancies at client companies. Job Posting. Screening

candidates and drawing up shortlists of candidates for clients to

interview. Making arrangements for the advertisement of vacancies.

Building relationships with clients.

Company

NIIT Parrys Center - (Sri Hyagreevar Techno Services Pvt Ltd)

Duration : 2 Years (2nd June 2014 to 30th June 2016)

Designation : Software Trainer, Group Leader, Placement

Coordinator

Responsibilities :

1. Training students in technology domain like .Net,Python,C, C++, C#, SQL, WCF, ADO.Net etc.

2. Handling complete on time Education Delivery, Performance,

Schedule Adherence and other key metrics.

3. Coordinating with the students, training them appropriately and

giving them right placement opportunities.

Achievements :

- Positive feedback from students on training delivery as Faculty

- Achieved Compliance status as Green consecutively during my

tenure in the regional audit in Educational Delivery and in

other key metric areas as Faculty and Group Leader.

- Achieved Green in ISO Audit as Group Leader for meeting

the compliance in all the metrics in Educational Delivery.

- As a Placement Coordinator, First time achieved the award of

Best Placement Center, in successfully increasing the number

of students getting placed, in the history of Niit Parrys Center

Company

Supreme Computer India Pvt Ltd

Duration : 6 Months (4th Feb 2013 to 14th Aug 2013)

Designation : Product Incharge

Responsibilities :

Managing the sales and promotional activities of Laptop Batteries,

Adaptors and Other laptop spares. Meeting the target for the product line.

Increasing the customer base for sales.

Achievements :

Within a short span of time was able to show progress in increasing the,

customer’s demands for the sales of Laptop Batteries, Adaptors and other

laptop spares.

Company

Sutherland Global Services (P) Ltd

Duration : 03rd April 2006 – 5th September 2011

Process Handled

Microsoft and Bell Canada SMB ISP

Program : Bell Canada SMB ISP (Voice Support)

Duration : 65 months

Designation : Subject Matter Expert – Senior Consultant

Responsibility :

To provide Technical troubleshooting to Canadian customers for Dialup

High Speed DSL, VOIP, Email and Browsing, Bell Business Internet

security (Antivirus and Firewall), Bell Business Backup (Backup

Software). Troubleshooting Hardware and Software installations,

Handling Escalation calls, Floor Support. Team Handling.

Achievements :

- Maintaining good and Consistent Quality Scores .

- Good CLM Scores.

- Selected for Backend operations for taking Escalation calls.

- Awarded as Quarterly Performer for January – March 2008.

Program : Microsoft Windows XP And Windows Vista

Operating System (Voice Support)

Duration : 15 months

Designation : Senior Technical Support Executive

Responsibility :

To provide full Technical troubleshooting for Windows XP and

Windows Vista Operating Systems. Remote assistance using the

remote software called Easy Assist (Resolving the issue by taking

control of Clients computer). Troubleshooting hardware and

software installations.

Achievements :

- Total number of surveys = 23; 15 – Positive; 5 – Somewhat

Satisfied; 3 – Negative.

- Had experience of Supporting a Team of 20 members for 3

Months for Vista Voice & Chat.

Company

Sutherland Global Services (P) Ltd

Duration : 25th October 2004 –October 06th 2005

Programs Handled

Amazon.com (Voice) & HP (Voice)

Program : HP - Hewlett Packard (Voice Support)

Duration : 9 months

Designation : Technical Support Executive

Responsibility :

To provide full technical troubleshooting for HP Desktop Computers.

Windows Operating System complete troubleshooting. Troubleshooting

Hardware and Software Installations.

Program : Amazon.com (Voice Support)

Duration : 3 months

Designation : Customer Support Executive

Responsibility :

To provide customer support for all A- Z product about Amazon.com

(online shopping) for US customers.

Achievements :

- One of the top 5 performers in Amazon Voice process

Company

Balaji Infotechs Services / Just Dial

Duration : 9th June 2003 – 9th July 2004

Designation : Tele-Marketing Executive.

Responsibility :

To explain the concept of the company through telephone (concept

selling) to the customers (deciding authority) like Managing Directors, Businessman, Professionals, Free Lancers, etc., Fix up an appointment with them and get the appointments converted into sale by getting the customers registered with the company.

PERSONAL PROFILE

Name : B. GEETHA

Father’s Name : T. Balachandran

Date of Birth : 01-11-1978

Languages Known : Tamil & English

Nationality : Indian

PLACE : CHENNAI

DATE : (B. GEETHA)



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