CAREER OBJECTIVE:

To gain respectable position in a reputable institution by offering my services as a Young Enthusiastic employee and working

in a challenging environment that utilizes and develops my abilities and skills acquired over the course of my professional

studies.

PROFESSIONAL WORK EXPERIENCE:

Organization: Jazz

Tenure: 4 March 2020 to 31 July 2021

Designations: Commercial Experience Executive

Responsibilities:

Welcome, guide and manage walk-in customers.

Take ownership and ensure timely resolution of customer complaints.

Ensure proper discipline, punctuality and grooming as per the requirements and image of the company.

Organization: FINCA Micro Finance Bank

Tenure: 22 April 2019 to 29 Feb 2020

Designations: Customer Services Officer

Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint.

Identify and assess customers’ needs to achieve satisfaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Organization: FINCA Micro Finance Bank

Tenure: 20 Nov 2017 to 22 April 2019

Designations: Teller

Responsibilities:

Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.

Receive checks and post entries into correct accounts.

Manage bank vaults to ensure correct cash balances.

Provide account balance information to clients.

Accept and process loan payments.

Maintains daily cash vouchers

Maintains weekly cash reports

Maintains cash book vault access book and cash denomination book on daily basis

ACADEMIC EDUCATION:

Division/CGPA

EXAMINING BODY:

PASSING YEAR

O M.com

3.72/4.00

University Of Central Punjab

2016

O B.com

2nd division

University Of The Punjab

2012

O Fsc (Pre-Medical)

2nd division

FBISE Islamabad

2010

O Matric (Science)

1st division

FBISE Islamabad

2007

COMMUNICATION AND INTERPERSONAL SKILLS:

oOutstanding communication skills verbal and non-verbal.

oStrong organizational, managerial, problem solving, interpersonal and negotiation skills.

oConfidently able to work independently or in a team to deal effectively with educators & employees.

oHave a good level command over English and Urdu Languages.

oCommitted and devoted personality with regularity and challenging nature.

PERSONAL INFORMATION:

Father’s Name : Nawaz Tahir Naeem

Religion : Islam

Domicile : Sargodha

Date Of Birth : 26-06-1991

CNIC NO : 38401-8625213-0

Marital Status : Unmarried

Technical SKILLS:

oMS Word

oMS Excel

oMS PowerPoint

Declaration:

I do hereby declare that all above given particulars are true and correct to the best of my knowledge and belief.

References:

References available upon request.

Hijab Zahra

Address: House # 699, street # 14, Farooq Colony Sargodha

Cell No: 030********

Email: adn0ve@r.postjobfree.com

Contact this candidate