BRIANNA BUTLER

SKILLS

Customer Service Advocate that excels in face to

face interactions. Especially skilled multi-tasker with the drive to succeed in any situation.

EXPERIENCE

Federal Aviation Administrative Assistant United

States Embassy, Singapore June 2017 –

September 2017

● Constructed aviation templates for over 20

southeast Asian countries

● Handling office tasks, such as filing,

generating reports and presentations,

setting up for meetings, and reordering

supplies.

● Provided real-time scheduling support by

booking appointments and preventing

conflicts.

● Made travel arrangements.

● Screened phone calls and routed callers to

the appropriate party.

● Generated reports, transcribed minutes from

meetings, created presentations, and

conducted research.

● Maintained polite and professional

communication via phone, e-mail, and mail.

Community Liaison Executive Assistant United

States Embassy, Singapore June 2019 –

September 2019

● Aided new Foreign Service Officers and

military personnel get acclimated in the

Embassy.

OBJECTIVE

Actively seeking a position where

I can optimize my

problem-solving, financial, and

organizational skills to contribute

to

increased customer satisfaction.

Strong multitasking skills and fast

learning ability ensure quick

contribution to your frontline team.

butlerbn10

@gmail.com

571-***-****

● Organized and hosted meet and greets,

interceded for the annual "4th of July" event

that hosted up to 2,000 personnel.

● Identified the needs of the community and

responded with effective programming,

information, resources, and referrals.

● Email and Multi-Phone line Management.

● Assisted with the embassy functions and

celebrations.

● Made binders for the incoming diplomats.

● Assisted with the weekly newsletter

● Organized the embassy library

Guest Advocate Target January 2019 – June

2020

● Welcomed customers, answered their

questions, helped them locate items, and

provided advice or recommendations.

● Operated scanners, scales, cash registers,

and other electronics.

● Balanced the cash register and generated

reports for credit and debit sales.

● Accepted payments, ensuring all prices and

quantities are accurate.

● Processing refunds and exchanges,

resolving complaints.

● Bagging or wrapping purchases to ensure

safe transport.

EDUCATION

International Relations August 2018-May 2019

James Madison University - Coursework

Political Science January 2021-May 2021

University of Hawaii at Manoa

2

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