Medical Technician Security Operations
Resume:
Pearl Kwok
m: 403-***-****
admy3d@r.postjobfree.com
linkedin.com/in/pearl-kwok-2050b0210
Professional Summary
Vision-driven professional with career-long record of checkpoint operations, administrative development, and project management success
Proven talent for aligning business strategy and objectives with established administrative development and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused professional experienced in security operations, utilizing the latest technologies and implementing innovative solutions to quickly verify passengers while ensuring the safety and security of all involved. Reliable, with verifiable year-after-year success in client relations and daily administrative operations. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as data entry & analysis, strategic planning, and project development expertise.
Core Competencies
Administrative Operations
Data Entry & Analysis
Project Development
Security Management
Conflict Resolution
Client/Patient Relations
Medical Terminology
Team Leadership
Strategic Planning
Professional Experience
GardaWorld, Calgary, AB, August 2019 to Present
CHECKPOINT MANAGER
Design and employ innovative solutions to process high volumes of passengers with limited staffing levels while also sustaining low wait times stipulated by our clients.
Maximize passenger throughput by utilizing cutting edge technology in screening procedures.
Schedule and deploy staff to the appropriate checkpoints by taking shift times, qualifications, and gender requirements across multiple terminals into account.
Deliver efficient and smooth airport screening operations procedures while simultaneously complying with strict service requirements set by the company’s clients.
Guide and mentor a pool of over 500 Screening Officers through various decision-making processes and company procedures.
Efficiently and effectively respond to all incidents at the checkpoint as they arise, including administering contingency and emergency procedures to uphold integrity of operations and reconcile incidents.
Supervise checkpoint performance and actively determine shift assignments and staff deployments.
Responsible for collecting pertinent information with the highest degree of confidentiality.
Expeditors Canada, Inc., Calgary, AB, July 2016 to July 2017
RECEPTIONIST / ACCOUNTS PAYABLE AGENT
Undertook the completion of data entry requests and verified complex figures on a tight deadline while retaining low error rate.
Adeptly processed high volumes of vendor invoices and maintained an up-to-date system.
Analyzed intricate statistics using Excel, organizing data into easily understood numbers and figures.
Collaborated with multiple departments to coordinate the approval process of accounts payable invoices.
Regularly issued payments of CAD and USD wire transfers and cheques.
Composed and submitted detailed report of monthly expense logs.
Upheld daily administrative operations, such as ensuring all deposits were registered, scanned and approved on a daily basis.
Facilitated communication with various departments and vendors to resolve discrepancies in payable issues.
Respectfully handled confidential information.
Closely followed established deadlines to guarantee vendors were paid in a timely manner.
Falconridge Animal Hospital, Calgary, AB, August 2011 to September 2014
RECEPTIONIST
Interfaced directly with patients, greeting and welcoming them, as well as resolving any potential questions.
Obtained and inspected all incoming and outgoing correspondence for grammar and typographical accuracy.
Spearheaded the management of a streamlined and up-to-date database of client files by collecting pertinent information while upholding patient confidentiality.
Coordinated directly with doctors and technicians, briefing them on the needs of the clients before appointments.
Conducted daily administrative tasks such as scheduling visits and appointments, as well as corresponding with clients through phone and email and resolving their questions in timely manner.
Ensured the highest level of comfort for both patients and staff by maintaining a clean and organized work environment.
Adhered to safety procedures and hospital policies at all times.
Education and Credentials
Emergency Medical Technician Program, 2015
Southern Alberta Institute of Technology
Graduated with Honors
Emergency Medical Responder Program, 2013
Southern Alberta Institute of Technology
Graduated with Honors
Awards and Honors
Presented with the Garda Star award for embodying GardaWorld’s core values of integrity, trust, vigilance and respect after successfully preventing active threats to aviation from entering the secure area.
Received the title of “Employee of the Month” at Falconridge Animal Hospital for demonstrating exceptional customer service while dealing with delicate emotional situations.
Volunteerism
United Multi-Asian Club, University of Calgary, Calgary, AB, September 2011 to June 2012
Event Executive
Created and managed campaigns to raise awareness for numerous charity events.
Demonstrated social engagement by organizing social events to for club members.
Assembled eye catching displays to attract new members.
Reached out to a variety of businesses in Calgary to establish benefits package for members.
Coached students in club activities.
Children’s Make-a-wish foundation, Calgary, AB, September 2013 to September 2013
Volunteer
Facilitated the setup of various activity stations and assisted in deconstruction after closing.
Educated participants in Children’s Make-a-Wish Foundation’s objectives and history.
Additional Information
Languages: English, Cantonese
Technical Proficiencies: Microsoft Office Suite, Windows, Mac OS, routers, LAN, wireless LAN
Interests: gaming (competitive), hiking, gymnastics, swimming
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