Emmanuel Nyarko

Burtonsville, MD *****

admxi9@r.postjobfree.com

+1-240-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Software Librarian

NASA - Washington, DC

June 2020 to Present

Washington DC, June 2020- Present

• Managing of enterprise above core software library including their available licenses using SQL server, MySQL and Oracle databases.

• Managing user software rights within the database.

• Installation of above core software on end user computers

• Creating of reports and dashboards using tableau software for business intelligence

• Assisting customers with questions they may have on any software program regardless of its usage in NASA enterprise environment

• Responsible for managing NASA HQ software database, making sure information recorded in database matches data in NASA LDAP.

• Responsible for referring software to HQ-IT security for software security reviews before software can be added to the NASA ACL list.

• Creation of incident and work order tickets in ServiceNow ITSM. IT ASSETS MANAGER

NASA - Washington, DC

August 2019 to Present

• Performing IT asset inventory for GFE equipment's

• Managing and updating NASA internal E-commerce site tickets and inventory updates.

• Performing access management on NASA Vendor Database using SQL and T-SQL.

• Creating of reports and dashboards using tableau software for business intelligence

• Developing processes and procedures for asset tracking and seat deployments

• Off boarding and onboarding employees

• Subscribing and unsubscribing of assets from end users

• Procuring, inspecting and delivery of government/enterprise funded purchases to users and IT-POCs

• Responsible for developing databases for decontrolled and controlled government equipment using Oracle 12c and SSMS

• Performing periodic updates to asset management internal website using HTML and CSS

• Performing of version control using Git/GitHub.

HEADQUARTERS INFORMATION TECHNOLOGY SUPPORT SERVICES ANALYST NASA - Washington, DC

June 2019 to Present

• Testing and writing technical manuals against enterprise applications for internal usage using virtual machines on VMware and virtual box

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Creating, monitoring, and assigning enterprise tickets for remediation using ServiceNow

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Develop training materials and procedures for customer support personnel

• Prepare evaluations of software or hardware and recommend improvements or upgrades.

• Train customers on MS-O365 and other NASA enterprise applications Sole Proprietor

OBRA SERVICES

2011 to Present

• Provide computer and technological knowhow to businesses both in USA and Ghana

• Helped design, develop, and implement Oracle database and MySQL databases for a school system in Ghana as well as some private business in the states

• Performs occasional business consulting for local African business in the DMV area.

• Consult on technological implementations to local African business in DMV area

• Performed field IT-L2, L3 duties for individuals and businesses across the States. etc SOFTWARE / HARDWARE TECHNICIAN

National Gallery of Arts - Washington, DC

August 2018 to June 2019

• Training of new hires

• Developed MySQL database, and SQL server for recording all newly purchased computers and laptops.

• Preformed reporting duties pertaining to migration status using tableau

• Performed enterprise tech-refresh and in-place refreshes for the entire gallery

• Performed IAM duties and managing end user group policies before and after migration.

• Performed data backup and restore procedures using AWS S3 and storage gateways

• Responsible for installing user software if included in user's software access profile.

• Wrote technical documents including SOPs, work instructions, policies and procedures to streamline the migration and refresh processes.

• Install and perform minor repairs to hardware, software, or peripherals, following design or installation specifications.

• Acted as a SME for the windows 7 to windows 10 migrations

• Performed asset management duties, which came automatically with the windows 7-10 migration project.

Education

M.S in Cyber Security & Information Assurance

WESTERN GORVERNORS UNIVERSITY

2021

B.S in Computer Science & Cyber Security

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

2019

Computer Science

PRINCE GEORGE'S COMMUNITY COLLEGE

2017

Skills

• Microsoft SQL Server

• SQL

• MySQL

• Linux

• Git

• Cybersecurity

• Windows OS

• Mac OS

• AWS

• Oracle

• Operating Systems

• Java

• HTML5

• JavaScript

• Computer networking

• Software troubleshooting

• Desktop support

• Management

• Help desk

• iOS

• Encryption

• Analysis skills

• Management

• VPN

• Azure

• TCP

• TCP/IP

• LAN

• Software deployment

• SharePoint

• Time management

• Firewall

• Accounting

• Active Directory

Certifications and Licenses

CompTIA Security+

AWS Solutions Architect

Present

CEH

Present

Oracle SQL

Present

Assessments

Technical support — Highly Proficient

June 2020

Performing software, hardware, and network operations. Full results: Highly Proficient

Composing & sorting email with Microsoft Outlook (PC) — Expert June 2020

Effectively composing and organizing email messages in Microsoft Outlook. Full results: Expert

Programming fundamentals — Familiar

June 2020

Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency

Full results: Familiar

Basic computer skills — Highly Proficient

June 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Security guard skills — Proficient

June 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Technical support — Highly Proficient

February 2021

Performing software, hardware, and network operations Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Web Development - HTML, CSS, PHP, AWS,

• Object Oriented Programming - Java language

• Oracle Database Administration SQL - Transaction querying

• Active Directory and policy management

• Ethical hacking -Kali Linux, Nessus, Metasploit framework.

• Windows Server 2012, Moodle, WordPress etc.

Contact this candidate