Morgan Craigie

***** *. ***** ***.

Kansas City, MO 64155

Cell: 816-***-****

Email: admv1p@r.postjobfree.com

CAREER OBJECTIVE:

To become an integral member of an organization committed to providing exceptional management and customer service

SUMMARY

Eager to learn and obtain new skills

Adapt well to new experiences

Ability to prioritize and complete projects in a timely manner

Quick learner

Work well under pressure

Strong computer skills

Very outgoing and enthusiastic

EXPERIENCE

June 2013 - Present

Med4Home Pharmacy/Lincare

Training Coordinator

Advise new hires of corporate policies and laws to follow.

Go over company benefits and answer questions

General overview of each department at our location

Implement scenarios for new hires to act out and asses outcome

Train employees on computer software

Implement ongoing training for all employees

Work with area managers and supervisors to make sure training and reviews are completed

Update employee files and manage files of transferring employees

Phone screen potential candidates to go over positions they applied for, and schedule interviews to meet with the manager/supervisor.

Help out in other areas of HR when needed.

May 2012 - June 2013

Med4Home Pharmacy/Lincare

Customer Service Supervisor

Setup dialers for employees each morning.

Update performance spreadsheets daily and email out to employees

Manage employees and keep them focused to perform at their jobs efficiently.

Develop and provide training to improve service to patients

Inforce and review policies to employees

Go over performance reviews

Interview applicants to see if they would be an asset to the company

January 2012 - May 2012 Med4Home Pharmacy/Lincare

Customer Service Rep

Call active patients order their medication and equipment

Verify and update patient’s accounts.

Answer questions and relay to the correct department if needed.

November 2009 –October 2011 THE SPA Tuscano

Director of First Impression

Known for providing 5 star service

Key holder. Responsible for opening and closing the spa

Assist guests in their spa experience

Schedule spa services

Greet spa guests in person and over the phone

Responsible for financial transactions and closing the register at the end of the day

Train new employees on spa software

Prevent and resolve guest situations as they arise

Perform all spa attending duties including laundry, cleaning, organization and keeping up the appearance of the spa

Performed all other duties as directed by supervisors

Voted Best Day Spa by KC Magazine City’s Best 2010 and 2011

June 2008 – June 2009 Independent Contractor

Residential Roof Salesman

Responsible for project from the time of sale to completion

Supervised project crews

Diagramed and precisely measured to ensure accurate material orders

Completed order forms for distributers to receive necessary inventory

Finalized contracts with the homeowners

Jan. 2005 – June 2008 YMCA

Membership Representative

Team leader in Director’s absence

Provided facility tours

Signed up prospective members for memberships

Enrolled members for classes, sports, swim lessons, personal training, etc.

Data entry for new members

Collected balances from members

Opening the facility on weekends. This consisted of shutting the alarm off, turning the lights on, making coffee, turning the sound system on, and starting up the computers

Closed down facility during the week, which consisted of racking weights, shutting down the sound system, tidied up the front desk, locker rooms and gym, turning off the lights, and turning on the alarm system.

EDUCATION:

2021-Present Human Resource Management Western Governors University

2005 – 2006 Education Major Park University Parkville, MO

2003 - 2005 Business Major University of Missouri – Columbia Columbia, MO

1999 – 2003 Diploma Park Hill South High School Riverside, MO

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