JUDITH L. HORVATH

admuit@r.postjobfree.com

856-***-****

CAREER OVERVIEW

Accomplished business professional with strong verbatim transcription, customer service, administrative, organizational and keyboarding skills. I was in the administrative support field my entire career, specializing in the insurance industry.

SKILL HIGHLIGHTS

• Data entry

• Verbatim transcription of multiple people

• Transcription of recorded statements, business letters, manuals

• Customer service

• Human Resources backup

• Result oriented

• Adaptable/multi-tasking

• Quick and eager learner

CORE ACCOMPLISHMENTS

Supervised Clerical Department and trained people as they were hired. Performed administrative tasks such as filing, faxing, photocopying, mail for inter-departmental use. Scheduled/distributed work for the Underwriting and Claims Departments of insurance company, as well as performing the tasks myself. Customer service was extremely important, as clients would call with problems they had with their claim or a new loss. Information was looked up online, questions answered, and new losses written up. The unit's performance reports were done by me and passed on to upper management.

PROFESSIONAL EXPERIENCE

Administrative Assistant/Part-time Bookkeeper

Sheppards Mill Truck & Auto

• Customer service: Would greet customers, take pertinent information down, and let the owner know the person was there. Telephone calls would come in to make appointments or to speak with the owner, and I would take care of setting the appointment up or taking a message.

• General correspondence: To check on orders or whatever area needed to be taken care of.

• Billing: Recorded bills as they came in and set up incoming invoices to be paid and then entered them into the computer. Filed all paper copies of bills and invoices.

• Mail: Sorted by importance and filed what was necessary.

• Business was eventually closed.

Secretary

Richard Horvath, Day Trader

• Recorded all trades made by him (as a day trader – stock exchange) Spreadsheets made so he could see stocks purchased, price, and gains or losses he incurred.

• Customer service: Contacted the correct person regarding any problems or concerns he had with any buys or sells

• Put end-of-year records together for the accountant.

Judith L. Horvath

Page 2

Owner of Company

2-R Contractors, LLC

• Customer service: I was the liaison between all our customers and our drivers/employees. Any problems would come through me and I would have to resolve them, be it whatever it was we were hauling or personnel problems.

• All bookkeeping and payroll was completed by me.

• Drivers' schedules were made up by me.

Supervisor Processing Support (Clerical)

Selective Insurance Company, Mt. Laurel, NJ

• Customer service: The unit was responsible for incoming calls from our insureds and assisting them with questions or taking new losses and writing up the claim information. We also covered the reception desk, greeting any customer or vendor that would have an appointment.

• All clerical work went through my unit. Verbatim transcription of recorded statements, general correspondence, reports, mail, and filing were all part of a day's work All work was proofed and grammar corrected if necessary and forwarded to the correct department.

• I was the Human Resources backup when necessary.

• Any training for newly-hired people in the Processing Support Department was done by me.

EDUCATION

Graduated from Berkeley Secretarial School, White Plains, NY

Word: RESUME 0423

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