Monica Criswell

**** *. ******** ***, ***. ****, Mesa, AZ 85209 Cell: 864-***-****

Email: admrp0@r.postjobfree.com

EXECUTIVE SUMMARY

Action-driven Manager and Administrative Assistant with 26 years of experience in management. Strong focus in leadership, training, human resources, recruitment and organization.

CORE COMPETENCIES

Print/Mail/Courier Management Facilities/Operations Management Finance/Budget Management

HR Business Partner Law Firm Mail Operations Project/Supply Management

Executive Assistant Client/Vendor Relations Audit/Quality Management

PROFESSIONAL EXPERIENCE

Public Consulting Group, Phoenix, AZ – December 2019 to Present – FULFILLMENT

FULFILLMENT OPERATIONS SUPERVISOR

Supervise Fulfillment Operation for 40 different state programs to maintain Federal and State regulations of Client/Employee documentation. Responsibilities are across Compliance/HIPPA, quality assurance, vendor management and monthly reporting. Daily communication and calendar management with Managers. Access training and development of employees.

Resurgent Capital Services, Greenville, SC - September 2014 to November 2019 - FINANCIAL

SENIOR MANAGER

Document, Records and Correspondence teams totaling 25 employees. Serviced mortgage files for Shellpoint Mortgage Services, stored their collateral files in vault and provided mailroom service support in both buildings. Responsibilities are across Human Resources, Digital Print, Vendor Contracts, Operations, Compliance Auditing, Budget Reporting, and Six Sigma. Anticipate needs and serves as liaison with executives. Communicate, maintain databases on Financial SLA reporting, training and development of employees. Federal and State Compliance. Daily communication and calendar management with Sr. VP of Operations and leadership.

*Executive Mail Center Management (EMCM) Certified / *Certified Direct Mail Professional (CDMP)

Swiss Post Solutions, Charlotte, NC - February 2012 to August 2014 - FACILITIES

CLIENT SERVICE MANAGER / FACILITIES & TRAVEL COORDINATOR

Implemented new high-volume Production site between Swiss Post Solutions and Hearst Service Center. Identified over $28,000 in savings across the operation. Prepared confidential correspondence and reports for Level-C executives. Developed the 2012 Democratic National Convention Security Plan. Responsible for various daily HR functions to include staffing, compensation, benefits, training and employee relations. Management of Digital Print and Mailroom operations. Print, Mail, Billing and Fulfillment. Managed MFD Fleet Operations. Human Resources responsibilities, Budget forecasting. Facility operations to include planning and organization, HVAC, floor plans, record retention, travel and invoicing. Full-service office management support.

IKON Office Solutions (RICOH), Jacksonville, FL - February 2004 to August 2010 - FULFILLMENT

SITE MANAGER

Managed Mailroom, Courier and Print Services for Baptist Medical Center. Partnered with business lines for printing of invoices, brochures, letterhead/envelopes, business cards and direct mail materials to support the medical center main campus and surrounding clinics. Prepared presentations and reports for C-Level management. Managed $870,000.00 annual budget for the operation. Conducted Six Sigma Lean Project resulting in $67,000 in savings from identifying wasteful practices. Maintained open communications to ensure excellence for all internal/external customers, clients, directors and vendors. Project Management responsibilities. Managed the Safety and Health Program.

SITE SUPERVISOR

Managed Mailroom, Print, Imaging and Courier Services for Fowler White Boggs, P.A. First point of contact for Legal team. Scheduled meetings, appointments, rooms and equipment. Print management of case files, legal documents, exhibits for court, over-sided blueprints and marketing materials. Provided technical support for video conferences. Responsible for facility operations, liaison of vendors, coordination of events and ordering supplies for the Corporate Law Firm. Project Management performed dictation and legal administration. Managed financials by forecasting, evaluating trends and costs. Responsible for all HR functions for direct reports.

Security Department, NAS, Jacksonville, Florida - December 2001 to February 2004 - ADMINISTRATION

SECURITY EXECUTIVE ASSISTANT

Provided executive support for C-Level Executives of the DoD Security Department. Managed travel, expense reports as liaison of military and civilian support. Processed HRIS operations for active military personnel for the department. Initiated, prepared RFP’s, edited and processed requisitions to vendors for multiple contracts. Authorized supply buyer for civilian DoD Military uniforms and gear. Printed onboarding materials of instructions, regulations and publications. Responded to official requests for security reports and statistics. Primary contact for questions regarding types of military and civilian pay and the process of military or civilian TAD orders. Entered time and labor data utilizing SLDCADA.

Naval Station, Yokuska, Japan - May 1996 to February 2000 - ADMINISTRATION

OFFICE AUTOMATION SPECIALIST

Developed strong working relationships with key stakeholders to support business growth and initiatives. Provided executive support to Director of Operations. Supported SPHR functions.

US DoD Civilian, CONUS & OCONUS

NS Pearl Harbor, Oahu, Hawaii / NAS LaMaddalena, Italy / NS Yokuska, Japan

EDUCATION

Pinecrest High; Southern Pines, North Carolina

NC A&T State University; Greensboro, NC; Business Administration

SPHR Certification, Greenville, South Carolina

EMCM Certification, Greenville, South Carolina

PROFESSIONAL TRAINING

North Florida Marketing Principles

State/Federal FDCPA Laws

Business Principles

Marketing and Branding

Leadership and Global Values

Business, Financial & GAAP

Energizing & Empowering Teams

Customer Service Excellence

Good Manager vs. Bad Manager

Time Management

Changing Your Story

Preserving the Customer Relationship

Six Sigma

Quality Management System / ISO

HIPAA / OSHA / CPR

DON eBusiness / WILMA / Citrix

Information Security and Confidentiality

HR Management / SPHR

Communication: Process, Principles, Purpose

Behavioral Interviewing

Interpersonal Skills Trainer

Navy Correspondence

AMCS / OnBase / ILS / SharePoint / TabFusion

NAVFIT / SLACDA / CRM / Workday

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