Utteja Ragni Sai shree Veeranki

Sr. JIRA/Confluence Administrator

CAREER OBJECT:

Looking for a challenging and responsible position in the field of Information Technology and have the flexibility to adapt to any new environment and work on any project wish to utilize this experience in an organization as part of them.

EMPLOYMENT DETAILS:

Organization

From

To

Duration

Roles

Ford Global Technology & Business Center Chennai

Jun 2017

Till date

3+ year

Performing the below roles:

Atlassian Administrator

EDUCATION QUALIFICATION:

Particular

Year of Passing

College/University

Aggregate

BTech

2017

JNTUH

70.1%

PROJECT 1: Ford New ESV-Design

Product Name : Ford, Chennai

Duration : Feb 2019 Till Date.

Role : Sr. JIRA Administrator

Tools : JIRA, Confluence, Crowd, JIRA Service Desk, GIT, GITHUB,

Bamboo, Bitbucket and Jenkins.

Description: Ford India Private Limited began production in 1926 as a subsidiary of the Ford Motor Company of Canada, but was shut down in 1954 as the company was in loss.[citation needed] Ford re-entered the market in October 1995 as Mahindra Ford India Limited (MFIL), a 50-50 joint venture with Mahindra & Mahindra Limited. Ford increased its interest to 72% in March 1998 and renamed the company Ford India Private Limited. The total investments made by Ford Motor Company since it set shop in 1995 stands at $2 billion as of April 2012.

Roles and Responsibilities:

Upgrading Atlassian Tools.

Troubleshooting and fixing errors common to Applications and Application servers.

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

Created users on Active Directory, synched the users on Jira and assigned groups and spaces.

Installed and managed plug-ins for Jira and confluence in production environment.

Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.

Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.

Published JIRA gadgets and dashboards on confluence page.

Migrated Jira, Confluence from CentOS to AWS-EC2 and Windows

Migrated from Atlassian Cloud to In House Servers

Maintained Various Add-ons and resolved the performance issues in Jira and Confluence

Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.

Implemented SSO/SSL

Implemented Master and Slave(s) to maintain the load

Prepared Various Shell and Groovy to automate few conditions and Server restarts

I have created integration with AD/LDAP/Crowd.

Implemented and customized many add-ons as per business requirement

Implemented DVCS for GITHUB

Implemented Agile boards

Created filters for various request

Implemented CI & CD with Bamboo

Created various plans in a Bamboo

Implemented Local and Remote agents in Bamboo

Configured Code review options in Bitbucket

Fork and Clone implementation has been done in Bitbucket

Created required repositories in GIT and GITHUB

Improved the Database Connection pools

Prepared few shell scripts for automation

Implemented few groovy scripts in script runner add-on

Connected with Various repositories in FishEye

Created users to review the code in Cruciable

Creation of Jira Projects based on business request.

Creation of new Jira, Confluence, FishEye, Bamboo, Jenkins users and groups.

Managing Issue types for Jira Projects.

Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.

Maintained JIRA team and program tech lead with Change management review dashboards.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Monitoring DISK Space Usage.

Analysing and Reporting upon JIRA Usage and Activities.

Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.

PROJECT 2: ESV Mode Analysis

Product Name : Ford, Chennai

Duration : Jun `17 Jan 19

Role : JIRA Administrator /DevOps Engineer

Tools : JIRA, Confluence, Jira Service Desk, Crowd, AD/LDAP,

Bamboo & Jenkins and AWS-EC2.

Product Description:

The solution comprises complex business functionality which includes

Eligibility checks against enterprise systems;

Dynamic population of decision criteria;

Multiple level reviews; Automated outbound call and correspondence transmission etc.,

Roles and Responsibilities:

Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.

Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.

Up gradation and Migration of JIRA, Bit bucket, Bamboo.

Created/Managed Users and Groups in Jira.

Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.

Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Upgraded all the plugins and applications (stash, confluence, Jira, fish eye) and synced with the old production applications.

Investigating the Jenkins logs and troubleshooting to fix the issues for failed builds.

Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users

Monitor Jira logs when performing migrations, troubleshooting users/system issues.

Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.

JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Backup and Restore procedures

Creating project for testing team based on Zephyr plug-in.

Personal Details

Name : Utteja Ragni Sai shree Veeranki

Date of Birth : July 04, 1995

Email : admrjg@r.postjobfree.com

Mobile : 720-***-****

Address : h:no: 15/7, Behind Sai baba temple,

Perina Krishnamurthy colony, APHB,

Machilipatnam - 521001

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