UMA TIWARI

Ph: 603-***-****

Email: admqbp@r.postjobfree.com

CAREER SNAPSHOT:

Over (8) years of IT experience in business analysis, design, implementation, and software testing.

Exceptional Analysis skills with an ability to transform the needs of the Business User and stakeholder into Functional/Technical requirements.

Work effectively with the business/operations and technical teams to help them understand the specifications/requirements for technical development, testing and implementation.

Extensive experience in working with Agile rational unified process (RUP), Agile (Scrum) software development, Waterfall methodology with knowledge of various software development methodologies.

Adept at preparing Business Requirement Document (BRD’s), FRD’s, UML designing, defining project plans, writing system requirement specifications, building flat concepts, and delivering project/Status Reports.

Hands on implementing web, portal, web-services, and enterprise applications using object-oriented analysis and design (OOAD) methodology.

Experience in business process definition, GAP Analysis, SWOT Analysis, RISK Analysis, and process flow diagrams.

Strong analytical skills, evaluation, and high degree of initiative skills to coordinate all aspects of project - planning, scheduling tasks, tracking, and monitoring risk analysis.

Experience in testing using Soap UI.

Adept at writing data mapping documents, data transformation rules, maintaining data dictionary, data migration documents and interface requirements documents.

Experience in conducting/facilitating JAD sessions with superior organization and presentation skills along preparing Training Manuals, User Manuals & Reference Booklets.

Experience in gathering reporting requirements from the business users for business intelligence, data warehouse application.

Experience in writing test plans, test cases, generate test scripts and maintain reports for defect tracking.

Experience in integration testing, system testing, user acceptance testing (UAT), functional testing, regression testing, GUI testing, performance testing.

Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.

Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.

Specialization working in migration projects and GO-Live for several companies (domestic and export) that includes Export, Discrete and manufacturing based industries handled large and complex projects in various business domains including Banking, and Healthcare.

TECHNICAL SKILLS:

Methodologies

Agile, Waterfall

Office Tools

MS Word, MS Excel, MS PowerPoint, MS Project

Data Visualization tools

MS Visio

Database

MS Access, MySql

Design/Version Controlling tools

Axure, Blueprint

Domain

Banking, Healthcare, Software development, Retail

Process/Modeling tools

Rational Rose

Familiar Languages

Java, HTML, XML, JavaScript

Operating System

Windows all versions, Ubuntu

EDUCATION:

Southern New Hampshire University (2016-2018)

Masters in Operations and Project Management

PMP Certification (17 December 2020 to 16 December 2023)

PMI-ACP certification ( 24 May 2021 to 24 May 2024)

Certificate in Supply Chain from Southern New Hampshire University

Master’s in Business Administration, Medicap’s Institute of Technology, Indore, India (2009)

WORK EXPERIENCE:

COMPANY: FedEx Trade Network – New Jersey Oct2018–Current

Role: Sr. Business Analyst

Project Description:

Worked on implementing Case EBS. Case Enterprise Business Service (Case EBS) is a system that was established to create one enterprise case management platform enabling global and collaboration to prioritize, escalate, and manage customer issues resulting in significant customer experience improvements.

Responsibilities:

Worked with business team to gather the business requirement, security and service level requirement and documented them using Requisite-Pro.

Write business use stories for development team and getting them reviewed by product management before development begins.

Participated in sprint Planning, Daily scrum stand up, and sprint retrospective meetings.

Assists in performing system design, development and product verification testing on control systems, software, hardware, and equipment.

Work as a part of the team and communicate effectively with software developers, product managers and other staff.

Work with Technical Lead and Developers describing epics, features and user stories to be developed including acceptance criteria.

Work closely with Product Owner to ensure all business needs are met, including project objectives, expected results and business impact.

Work closely with Scrum Master to assist with backlog grooming, user stories management and prioritization of

Features based on release.

Work with a team of geographically distributed analysts and developers responsible for the program’s applications development function

Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects.

Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and testers during development.

Facilitating and documenting AS-IS and TO-BE process flows.

Work with product owners and team leads to decompose large epics into manageable user stories.

Manage backlog, roadmap, priorities and engage product and stake holder team to move towards a common vision.

Arranges, facilitates and schedules meetings, demos and decision-making processes to ensure that the proper collaborative process is in use.

Collaborate with multiple internal teams to determine solutions priorities, plan releases, and maintain related roadmaps and product releases.

Work closely with product marketing team to effectively communicate upcoming releases (what, when, how to use) to internal and external teams (end users, channel partners, internal support teams).

work with the Lead Designer, Art Director, and the Product Managers to design and implement UI features.

Preparing playtest sessions and gathering qualitative and quantitative feedback to optimize existing UX/UI designs and create new ones.

Experience in using Jira to document epics, users’ stories, risks, issues, defects.

Excellent stakeholder management ability with great written & verbal communication skills

Translated customer/client needs into new features and new services.

Followed the Agile methodology wherein the requirements and development occurred concurrently.

Conducted and assisted in JAD sessions with the project manager, technology manager, data modelers, data analysts, data mapping and developers.

Performed GAP Analysis and checked the systems for their functioning.

Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using MS Visio.

Environment: Agile Scrum, Windows, Microsoft Office Suite, MS Visio, MS Access MDS, JAD, RUP, Adobe Photoshop, SharePoint 2013, JIRA.

COMPANY: Impex Pvt LTD January 2010– July 2016

Location: India

Role: Sr. Business Analyst

I was working as Sr. Business Analyst. Whereas my responsibilities were to execute various project on behalf of the other companies. I managed multiple projects for clients like Ranbaxy, Mittal Corp Limited, Vyanktesh Corrugators Pvt Ltd

COMPANY: Impex Pvt LTD

Client: Client: - Mittal Corp, July 2014-July 2016

Location: India

Role: Business Analyst

Project Description:

Supported the business processes ranging from order and inventory management and procurement, to material management, Supply Chain Management, transportation, and distribution.

Responsibilities:

Developed marketing strategies for the retail products by formalizing their business processes and enhanced their presence by recommending and implementing effective web solutions.

Reviewed and processed existing implementation and outlined current business challenges.

Integrated the new features of buying process and offers into the existing application according to Inventory and order management.

Maintenance and enhancing of Order Management system and responsible for enchaining existing system to make it more user friendly.

Assigned for EDI (Electronic data interchange) which supported all functionalities in supply chain (Order management, Invoicing etc.)

Placed orders for various mechanical components to ensure company was working at top productivity.

Collaborated with numerous departments to ensure on time delivery of all material and played a key role in increasing customer service efforts.

Understand the firm's forecasting operational cycle and utilize business process reengineering skillset to deliver an equal or better process. Document via current state and target state process maps (in Visio).

Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones.

Identifies opportunities for improving business processes through information systems.

Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.

Familiar with industry standards, current and emerging technologies, and business process mapping, and reengineering.

Research and implement new and emerging solutions to ensure continuous improvement goals are met.

Acquire in-depth knowledge of existing business processes and systems, documenting process models and task analysis, to identify areas for potential process improvement.

Conducted customer interviews, workshops and documented business and functional requirements.

Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.

Created and managed Project Templates, Use Case Templates, Requirement Types and Traceability Matrices in Requisite Pro.

Environment: Windows XP Professional, Oracle SCM, MS Project, SQL server, MS Office suite, MS Visio.

COMPANY: Impex Pvt LTD

Client: Ranbaxy, India January 2012-June 2014

Location: India

Role: Business Analyst

Project Description:

Worked on implementing new Claims processing systems (Pricing Rules, Duplicate/Limits validation, Member Eligibility, Provider Enrollment).

Responsibilities:

Gathered User and Business requirements through interviews, brainstorming sessions and documented.

Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.

Created and Maintained Requirement Traceability matrix (RTM) to map test cases with business requirements throughout the project.

Worked with developers and SME’s to create an Operation Maintenance manual as per the CMS standards.

Conducted JAD sessions to gather requirements from the state SME’s in process of creating Business requirement document (BRD’s) and system requirement document (SRS’s)

Constantly reviewed and updated the requirements document (BRS’s).

Worked with SME’s and business analyst to create a program determination rules document.

Conducted Functional Walkthroughs and supervised the development of User Manuals for customers.

Tested the final application for Usability Testing to verify whether all the User Requirements were catered to by the application.

Manage report requests as they relate to improved efficiency or process enhancements. Make recommendations of reports that exist or can be created to create additional efficiencies or to mitigate risk.

Used Visio to develop mockup for notification screens and presented to the user, modified according to the user’s feedbacks, and shared with the development team and then released later.

Analyzed data gathered from the stake holders and presented them very effectively for validation and sign off.

Reviewed the test plans and test cases based on the functional requirements.

Tracked and traced all the requirements in the HP ALM.

Created test plans and test cases for UAT testing.

Environment: MS Office Suite, MS SharePoint, UML, Oracle, Balsamiq, MS Visio,

COMPANY: Impex Pvt LTD

Client: Vyankatesh Corrugators Pvt. Ltd--INDIA Jan 2010 to Dec 2011

Location: India

Role: Business Analyst

Project Description:

The scope of this project is to build a Trade Notification Platform to send out various notifications to Traders in order to achieve operational efficiency and improve best execution of securities trading. Some of the important notifications of this system include Duplicate/ contra, Negative cash, Over Sell and Min piece.

Responsibilities:

Collaborate through functional requirements gathering workshops and other working sessions to validate existing functional requirements and tabulate additional requirements, as necessary, after identification of gaps.

Work with testing team to ensure that the functional documentation can be easily translated into test plans, scenarios, and test cases.

Gather and document functional and non-functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.

Address issues raised during development and testing and resolve any defects in the requirements specifications.

Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.

Performed Quality Assurance to communicate Use Case and functional requirements. Worked with users to develop user acceptance plan (UAT) and test cases and validates test results.

Reviewed the test plans and test cases based on the functional requirements.

Designed and developed UML Use Cases, Activity Diagrams, Sequence Diagrams,

Environment: Windows, XML, MS Office Suite, Adobe Photoshop, SharePoint 2013, MS Visio.

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