TOM WOOD

**** ***** *****, ***********, **. *****

651-***-****

admq20@r.postjobfree.com

Statement/Summary:

Qualified professional seeks Customer Service/Management, Billing or Accounts Payable position with 15 years customer service, including; face to face, telephony and resolving customer escalations. Over 10 years experience in Billing and Accounts Payable.

Software usage – Microsoft Office, Oracle, Citrix, JDE, Kofax, Optima, Catalyst, Retalix

Relevant Skills:

Maintain rapport with vendors and clients

Customer satisfaction and assistance is top priority

High volume customer service experience

Beginning to end customer support

Face to face customer service

Six years call center experience including three years handling escalations

Authorization for payments to vendors

Complete month end variance analysis

Request vendor disputes for credit or reimbursement

Filing data both physical and electronically

One bill solutions program/many vendors with one bill to customer

Use of a document management system to utilize daily and run reports

Billing liaison for collections

Auditing client account billing data accuracy

Authorization for payments to vendors

Experience:

Fresh Thyme – Vadnais Heights June 2016- Present.

Key Holder Manager

Daily duties include but not limited to; Managing store and employees, making tags, receiving, complete inventories, ordering for grocery with multiple vendors, stocking, working; deli, meat, produce and to assist in hiring new employees. I close and am the only manager five evenings a week.

Home Depot – 5 store locations: Maplewood, Mpls, Fridley, Woodbury and Hudson Wi.

March 2016 –July 2016

Part of MET (Merchandise Execution Team) – Responsible to set up product bays to a planogram coordinated with Home Depot vendors. This involves moving metal beams, setting up special product bays, resequencing items into shelves to fit new and existing products in a neat and appealing view to enhance customer experience. Travel to other stores to set up similar and different projects. Submit project to Manager with start and completion time, obstacles in completing the project and what solution we created to fit the project. This requires lifting up to 70 lbs, attention to detail, matching SKU’s with products and sequencing them.

Fed Ex – Mohtomedi, MN. Oct 2015 – January 2016

Package Handler – PT nights. Load trucks by hand using scanner for each package loaded for tracking. This position requires scanning at 99.75% or higher. Load packages up to 120 lbs safely into semi-trailers from floor to ceiling. Safely stack and balance load for stability not to cause a hazardous avalanche of packages or to waste space for maximum utilization.

Land O’ Lakes - Winfield Solutions, LLC – Shoreview, MN. December 2012 –May 2015

Regulatory Information Coordinator - Responsible for both electronic data files and physical files. Started electronic filing by scanning, identifying, uploading and applying proper metadata into Kofax Document Management System. Testing departments Standard Operating Procedures for ease of follow, clarity and upload into shared drive for all department use. If it was not clear, returned to author for clarification or additional steps and retested.

Holiday Station Store – White Bear Township, MN. 2010 – 2015

PT Cashier (20hrs per week) – Run register, clean store, maintain pumps, operate the car wash.

Randstad Temporary @ Land O’ Lakes, Shoreview, MN. March 2008 – December 2012

Accounts Payable, Logistics Analyst – Data entry into system for new products and specialty products for the Winfield Division of Land O’ Lakes. Customer care for all products to branch plants located geographically in high volume agricultural areas nationwide.

Zayo Bandwidth(Onvoy Communications) – Golden Valley, MN. December 2006 – October 2007

Project Coordinator - End to end customer support for small projects orders that had multiple processes to complete. I was the SME in billing for department. This position coordinated orders, installations, followed up with customer and ensured correct billing. I was laid off due to merger between Onvoy and Zayo Bandwidth.

Nextel Partners – Eden Prairie, MN. March 2005 – December 2006

Accounts Payable Accountant - Responsible for telecommunications invoices from other vendors. Duties included; verifying circuits, mileage, tower lease and line charges. Our department of three Telecommunications Accountants accounted for $2.4 million in dispute wins with other telecom vendors. Nextel Partners was an independent wireless telecom company than Nextel. When Nextel Partners was sold to Sprint, our office was set to close completely. I was recruited by Onvoy before the office closed.

U S West/Qwest (now Century Link) – Minneapolis, MN. January 1999 – October 2004

Billing Analyst – Responsible for answering billing inquiries from organizations and individuals. Input new organizations into billing database. Audited “Sold Account Packages” for accuracy before loading them into the database. Two years as Liaison to Collections. Started “1 Bill Solution” projects. Contracting with vendors to handle all of their telecommunications billing. This entailed; auditing and paying invoices, filing disputes, inputting account data into system, exporting one bill to clients for all of their telecommunications product(s) with all vendors.

Prudential Insurance Co.—Plymouth, MN. July 1994 – January 1999

Customer Service Representative – Responsible for taking inbound calls regarding life insurance policies from both policyholders and Prudential Agents. I took the escalations for our team as person most calm to turn the escalation frown upside down, (as well as my team supervisor did not like to take them). Started call back program to take files of unresolved customer inquiries and call them back to make sure all inquiries were answered. I was recruited by US West to help with quality of customer service issues with the billing Department.

Education:

Bachelors of Science - U of Wisconsin Stout

General Business with concentrations in Safety and Human Resources

Time Management for Outlook – Franklin Covey

Intermediate Excel, Access, Word – Kaplan