Nichol R. Mulligan

Cincinnati Area 513-***-**** 513-***-**** 513-***-**** admpcr@r.postjobfree.com 513-***-**** https://www.linkedin.com/in/nichol- mulligan

Operations & Staff Management Expert

Well-rounded project, program, and process manager supervising complex contracts, communications, and partnerships. Talent for streamlining operations. Background in Human Resources with track record for developing staff while supporting company. Skill for recruiting and retaining stateside and international talent. Expertise in site management, negotiations, and business relationships.

Strategic Vision Credentialing & Security Legal Compliance Cost Savings International Logistics & Relationships Corporate Structure Government Bidding Project/Program Management HR Management Operations Federal/State/OSHA Regulations Policies & Procedures Union Relations Recruitment Strategy Contract Solicitation Negotiating Staff Management Networking

Professional Experience

STERLING MEDICAL CORPORATION 2009–PRESENT

http://www.sterlingmedcorp.com/ Worldwide healthcare staffing provider. CORPORATE CLIENT OPERATIONS, HR SITE MANAGER & GOVERNMENT CONTRACT ADMINISTRATOR 2009–Present

Manage Department of Defense and Veterans Administration service contracts stateside and for all European and Asian bases. Achieve 100% compliance to strict military metrics while recruiting, interviewing, credentialing, and on-boarding. Site-manage multi-site staff for stateside and international bases and operations. Synergize communication between corporate senior leadership, Government representatives, and field staff.

Lead recruitment campaigns and sourcing strategy for healthcare, IT, and education positions. Organize national and international job fairs for current openings and new business proposals. Develop comprehensive marketing action plans, including newspaper ads, social media, event flyers, and job descriptions. Created job announcement template for company-wide distribution.

Coined by Air Force for efforts to better lives of military families.

Manage complex moving parts as Contract Administrator for multi-region Veterans Administration and Department of Defense contracts.

Coordinate recruitment, education, scheduling, program management, and contract compliance for European and Asian bases; operations include Japan, Korea, United Kingdom, Germany, and Italy.

Counsel candidates through relocation fears and language and cultural barriers.

Hire onsite, culturally knowledgeable management staff, training in contract interpretation and negotiation, high-level military relationships, and how to navigate treaties to hire local nationals.

Conceived and championed groundbreaking overseas recruiting program for military spouses, eliminating >$20K in overseas relocation expenses per placement and expanding level of new business contracts.

Cultivated relationships with base employment agencies to gain new contracts and cut overhead.

Leveraged MSEP (Military Spouse Employment Partnership) initiative, working with former First Lady Michelle Obama and signing Sterling Medical as one of MSEP’s founding partners.

Worked with 5-star Generals, Majors, Base Command, NATO, and United Nations.

Revamped credentialing process, improving time-to-hire 60% stateside and 50% overseas. Nichol Mulligan pg. 2 of 3

KELLY SERVICES 2007–2009

www.kellyservices.com Global workforce management solutions leader offering staffing services. ON-SITE MANAGER, WELLPOINT 2008–2009

www.antheminc.com WellPoint was formed to operate Blue Cross of California's managed care business.

Worked with call center managers, implementing new SOPs and improving metrics. Managed daily HR functions for >150 employees across 4 locations. Helmed contractual compliance. Coached and disciplined employees. Reduced unemployment rates by creating strategy to fill and develop positions.

Sparked employee development through skills training, Job Skill, College Bound, and Professionalism workshops, and employee assistance programs.

Slashed turnover 50%, supporting managers through new communication network.

Delivered 100% compliance within 3 months of hire. PARALEGAL & IT COMPLIANCE, GENERAL ELECTRIC 2007–2008 www.ge.com Multinational conglomerate incorporated in New York City and headquartered in Boston. Program managed quarterly compliance initiatives and drove weekly compliance metrics process. Helmed board conference calls for compliance review. Developed and maintained compliance across infrastructure website.

Compiled information from 7 General Electric businesses, creating comprehensive 1-stop resource for employees to find all IT security compliance materials.

Leveraged Lean Six Sigma principles to enhance Compliance Investigation and Corrective Action processes, improving management of ~60 corrective actions per week. OMNICARE, INC. 2004–2007

https://www.omnicare.com/ American pharmacy (acquired by CVS Health) that specializes in nursing homes.

CORPORATE HR COMPLIANCE SPECIALIST 2004–2007

Streamlined training programs for increased efficiency. Revamped company-wide HR hiring policies and procedures. Developed, administered, and monitored all compliance, HIPAA, and Sarbanes Oxley training. Liaised between attorneys and corporate compliance officer for company-involved lawsuits. Coordinated company-wide background checks, facilitating HR complaint investigations.

Launched program to audit incoming attorney and patient requests and subpoenas, ensuring HIPAA and privacy compliance.

Implemented DOT and HAZMAT program in compliance with Federal, State DOT, FMCSA, Homeland Security, and Office of Hazardous Materials requirements. KROGER COMPANY 2003–2004

https://www.kroger.com/ Largest supermarket by revenue and second-largest general retailer in America.

ADMINISTRATIVE SUPPORT 2003–2004

Assisted planning manager for ice cream department. Prepared daily, weekly, and periodic production and gains/loss report. Coordinated shipping and receiving, maintaining 95% service goals. Managed 95% service goals. Managed finished product and raw material inventory records. Recruited candidates to fill new positions within department.

AVAYA INC. (FORMERLY LUCENT TECH) 1997–2001

https://www.avaya.com/en/ American multinational tech company specializing in business communications.

CUSTOMER CARE REPRESENTATIVE & JEOPARDY SPECIALIST 2000–2001 Received 2 Certificate of Excellence awards for outstanding customer service. Project managed order system conversion from DOSS to SAP. Cleared 90% of all order issues, conducting bi-weekly conference calls to improve business-wide processes. Tracked order revenue each month, catching and correcting issues.

Nichol Mulligan pg. 3 of 3

AVAYA INC. (FORMERLY LUCENT TECH) continued 1997–2001 ORDER MANAGEMENT ASSOCIATE 1997–2000

Project managed U.S. data orders, maintaining 96.3% productivity and 98% accuracy. Oversaw $8M Wayne State University account ensuring implementation deadlines and product service. Liaised with external customers and account teams as single point-of-contact. Closed orders and ensured correct revenue assignment. Developed procedures and manuals. Assigned as Subject Matter Expert and trainer for new employees.

CHIEF STEWARD (CWA-LOCAL 4351) 1997–2001

Represented >200 employees, settling labor agreement disputes between company and Communication Workers of America (CWA). Investigated ~40 grievances per month, negotiating with GM; 50% settlement rate. Interpreted contract, laws, and regulations. Represented Union and Union represented employees to National Labor Relations Board.

Assigned to Labor Relations Committee to present ideas to resolve labor issues with Al Gore during annual CWA conference in Washington, D.C.

Volunteer Experience

MUSIC RESOURCE CENTER

https://mrccinci.org/ Multifaceted teen program empowering accomplishments in urban Cincinnati. BOARD OF DIRECTORS

Pioneered startup nonprofit, improving community through power of music. Established fundraising, grant, and sponsorship programs. Helped develop 3-level track program for enrollment. Created operational policies and outreach initiatives. Secured local partnerships for community support and funding. Collaborated with local school staff on student behavior, grades, and tutoring/counseling needs.

Launched Party Like a Rock Star annual fundraising event, delivering YOY fundraising success.

Liaised with high-profile media targets (Dave Matthews Band, Peter Frampton, Trans-Siberian Orchestra, Mayerson Foundation, Q102 and B105 radio stations) for best possible advertising outlets.

Education, College Affiliations & Professional Organizations UNIVERSITY OF CINCINNATI 513-***-**** Cincinnati, OH

Work completed toward Bachelor’s Degree in Legal Assistant Technologies; 3.9 G.P.A. and Dean’s List Honors.

BOWLING GREEN STATE UNIVERSITY 513-***-**** Bowling Green, OH

Studied Pre-Law and Political Science.

SOUTHWESTERN COLLEGE 513-***-**** Cincinnati, OH

Served on Advisory Board, recommending improvements for existing programs and brainstorming best-in-class development offerings. Led professionalism workshops, teaching standards to students to include interviewing skills, business communication, etc. MSEP (MILITARY SPOUSE EMPLOYMENT PARTNERSHIP) 513-***-**** Global Department of Defense (DOD) Program

Member, Committee Member

WAVE CINCINNATI, WOMEN OF AVAYA VALUING EXCELLENCE 513-***-**** Cincinnati, OH

Member, Cincinnati Chapter President, National Board Member, National Conference Planner AVAYA, CINCINNATI DIVERSITY COUNCIL 513-***-**** Cincinnati, OH

Member

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