H O R S T P E T E R N I K L A S

• * * B R O M V O E L C R E SCE N T • B R O M H O F R A N D B U R G • J O H A N N E S B U R G

• M O B I L E : +27-67-407-**** • E M A I L : p n i k l a s 2 5 @ g m a i l . c o m

• N A T I O N A L I T Y : G E R M A N N A T I O N A L / R S A P E R M A N E N T R E S I D E N T

• E E : W H I T E M A L E

Dealer Auditor with extensive workshop training and managerial experience in the motor and motor mechanics industry. Key attributes are: extensive vehicle knowledge and problem diagnosis. Exceptional administration and problem-solving skills, communication, project time keeping and information audit and analysis.

PROFESSIONAL EXPERIENCE

BMW GROUP SOUTH AND SUB-SAHARAN AFRICA (Head Office), JOHANNESBURG 01 NOVEMBER 2014 - PRESENT

Dealer Warranty Auditor

• Identifying and creating annual dealer audit scope

• Creating and sharing audit plan with internal and external stakeholders

• Managing stakeholder relationships

• Attending and Managing regular workshop process checks at various dealers

• Keeping updated company audit manual and implementing in line with company policy

• Contacting dealers for audit documents i.e. job cards, arranging for delivery and distributing same within the audit team

• Arranging and attending pre-audit meetings

• Auditing dealer warranty reports and repair orders as shared by the respective dealerships

• Conducting dealer warranty audits in line with audit guidelines

• Preparation and implementing of dealer Motor - Plan and Warranty claims

• Preparation and implementation of dealer audit feedback and discussion meeting at dealer location

• Preparation of dealer audit report

• Preparation and implementation of feedback meeting with HQ After Sales Division SELECT AUTO, CENTURION, PRETORIA

01 AUGUST 2013 – 31 JANUARY 2014

SERVICE MANAGER

• Managing, working and responsible for four automotive brands (Citroen, Peugeot, Suzuki, GWM)

• Managing and supervision of service and warranty staff including but not limited to service advisors (2), technicians (9), warranty administrators (2), wash bay staff

• Identifying daily workload, distributing and managing progress with the staff

• Monitoring and ensuring smooth running of the service process at service advisor level

• Creating and managing training processes for technicians and warranty staff in line with company standards

• Mentoring and training of technicians and service advisors and warranty administrators

• Reporting on training process and progress to the dealer principal

• Ensuring that the daily Customer Satisfaction Index is maintained and reported accurately

• Receiving customer feedback and resolving any service and mechanical related matters with the service advisors

• Monitoring Customer/Service Advisor conflict resolution

• Maintaining quality control checks in line with dealer standards

• Monitoring quality control in liaison with senior technicians or workshop foreman

• Assisting technician with diagnosis

• Managing and monitoring booking schedules

• Control of workshop bookings in line with prescribed technician deliverables

• Relationship Management with the respective brand head offices

• Monitoring Workshop debtor database and chasing up on outstanding payments

• Managing and monitoring warranty database at administrator level

• Control warranty payments and oversee warranty administrator KIA MOTORS/MG, BRYANSTON JOHANNESBURG

01 DECEMBER 2010 – 31 JULY 2013

SERVICE MANAGER

• Managing, working and responsible for two automotive brands (KIA and MG)

• Managing and supervision of service and warranty staff including but not limited to service advisors (2), technicians (5), warranty administrators (1), repair shop assistant (1) wash bay staff

(10)

• Identifying daily workload, distributing and managing progress with the staff

• Monitoring and ensuring smooth running of the service process at service advisor level

• Creating and managing training processes for technicians and warranty staff in line with company standards

• Mentoring and training of technicians and service advisors and warranty administrators

• Reporting on training process and progress to the dealer principal

• Ensuring that the daily Customer Satisfaction Index is maintained and reported accurately

• Receiving customer feedback and resolving any service and mechanical related matters with the service advisors

• Monitoring Customer/Service Advisor conflict resolution

• Maintaining quality control checks in line with dealer standards

• Monitoring quality control in liaison with senior technicians or workshop foreman

• Assisting technician with diagnosis

• Managing and monitoring booking schedules

• Control of workshop bookings in line with prescribed technician deliverables

• Relationship Management with the respective brand head offices

• Monitoring Workshop debtor database and chasing up on outstanding payments

• Managing and monitoring warranty database at administrator level

• Control warranty payments and oversea warranty administrator KIA MOTORS SOUTH AFRICA (Head Office) JOHANNESBURG 01 JANUARY 2010 – 30 NOVEMBER 2010

SERVICE MANAGER

• Responsible for dealer support by head office in line with business guidelines

• Travelling to dealers, for process monitoring and checking

• Implementing KIA policies and standards at all dealers and support with the training thereof

• Maintaining relations with financial director and aftersales manager

• Arranging and attending monthly feedback meeting with financial director and aftersales manager and teams

• Preparation and submission of monthly reports to the financial director and after sales manager

• Daily receipt and adjudication of warranty claims submitted by dealers

• Receipt and verification of dealer claim documents

• Compilation of warranty claims and monthly submission of claims file to Kia Motors Corporation

(KMC)

• Maintaining and updating claims file and database

• Weekly monitoring and submission of new vehicle retail report to KMC

• Monthly processing of warranty credit files received from KMC

• Preparation and submission of monthly reports to KMC

• Creating and maintaining a training roster

• Managing and training of dealer warranty staff

• Progress monitoring and reporting on dealer trainees

• Warranty staff supervision and management

CITROEN SOUTH AFRICA (Head Office) JOHANNESBURG 01 SEPTEMBER 2001 – 31 DECEMBER 2009

NATIONAL WARRANTY MANAGER and ISO 9001 MANAGER

• Maintain standards in accordance with ISO 9001:2000 certification.

• Internal ISO audits.

• Staff ISO awareness training.

• Managing a staff compliment of 4

• Training of dealer warranty personnel

• Adjudication of dealer warranty claims

• Submission of new vehicle registrations OEM

• Submission of dealer warranty claims to OEM

• Warranty account reconciliation.

• Design, development and implementation of two electronic warranty claim and new vehicle registration systems in conjunction with an IT development company in Pretoria (2.5-year projects)

• Dealer warranty auditing

01 FEBRUARY 1990 – 01 AUGUST 2001

CARGO MOTORS NORTHCLIFF, DAEWOO MOTORS RANDBURG, WHEELS CHRYSLER JEEP SANDTON AND LINDSAY SAKER RANDBURG, ROSEBANK AND NORTHCLIFF

TECHNICIAS AND WARRANTY ADMINISTRATOR

• Warranty and maintenance claim processing for Mercedes Benz, Honda, Colt, and Chrysler

• Service booking

• Costing

• Warranty and maintenance accounts control

• Workshop booking

• Workshop reception

• Claims administration

• Costing

• Cashier

• Service and maintenance of Chrysler/Jeep vehicles

• Submission of claims

• Conducting recons of claims submitted vs. claims accepted

• Service and repairs of VW/Audi and Porsche vehicles EDUCATION AND TRAINING

BUNDESREALGYMNASIUM (IMST, AUSTRIA)

JUNE 1983

MATRIC

UNIVERSITY OF INNSBRUCK (AUSTRIA)

SEPTEMBER 1983 – MAY 1986

BACHELOR IN BUSINESS ECONOMICS

AALEN TECHNICAL COLLEGE (AALEN, GERMANY)

SEPTEMBER 1986 – AUGUST 1989

MOTOR MACHANIC APPRENTICESHIP

(Petrol and Diesel mechanic and electrician)

SHORT COURSES:

FEBRUARY 1990 – PRESENT

• BMW IT SYSTEMS TRAINING

• BMW TECHNICAL TRAINING

• WARRANTY SYSTEMS TRAINING PEUGEOT/CITROEN

• WARRANTY SYSTEMS TRAINING CHRYSLER/JEEP

• WARRANTY SYSTEMS TRAINING SUZUKI

• WARRANTY SYSTEMS TRAINING KIA

• SERVICE MANAGER TRAINING PEUGEOT/CITROEN

• TECHNICAL TRAINING VW/AUDI

• TECHNICAL TRAINING CHRYSLER/JEEP

• WARRANTY SYSTEMS TRAINING MG

• ISO 9001/2000 AUDITOR TRAINING

INFORMATION TECHNOLOGY

• Proficient use of PC, MS Office Suite

• Kerridge Autoline

• Automate

• SAGAI Citroen/Peugeot

• Oficina GWM

• Warranty system MG

• Warranty system Suzuki

• Warranty system Chrysler/Jeep

CONTACTABLE REFERENCES

• Antony Shiell, After Sales Manager - KIA MOTORS SOUTH AFRICA admpbo@r.postjobfree.com / (011) 457 – 0200

• Cher Maharaj, Financial Direct – KIA MOTORS SOUTH AFRICA admpbo@r.postjobfree.com / (011) 457 – 0200

• Shamlan Naidoo, Audit Team Leader – BMW GROUP SOUTH AND SUB-SAHARAN AFRICA admpbo@r.postjobfree.com / (012) 522- 2000

• Oliver Scheele, General Manager, Corporate Audit – BMW GROUP GLOBAL admpbo@r.postjobfree.com

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