Name : Lavashinee Pillay

Contact Number: 081-***-**** Drivers License : Yes

Email Address : admn3q@r.postjobfree.com Gender : Female City : Durban - Phoenix Birth Date : 09 July 1977

Province : Kwa Zulu Natal Physical Disability: No

Country : South Africa Ethnicity : Indian

Availability : Immediately Nationality : South African Education Summary:

Senior Certificate: Stanmore Secondary School National Diploma: Business Computer Software Advanced Certificate:

Edcon Credit – Vision Customer Service

Edcon Credit – Diversity Awareness

Edcon Credit – Vision Credit Management

System & Account Service Management System

Edcon Credit – Personal Loans

Edcon Credit –Effectice Corporate Performance

Edcon Credit – Personal Funeral Plans

Edcon Credit – Personal Financial Management

Edcon Credit – Effective Training

Edcon Credit – Travel Insurance

Business Numeracy II

Microcurrect Techniques

Elimink Training Course - 2014

Lipo Cavitation Techniques

Teeth Whitening Techniques

Industry Experience – (Relates to employment listed below) University Medical Insurance Government/ Edu

Retail Medical

CURRICULUM VITAE SUMMARY

Computer Software Experience:

MS Office Excel WordPerfect Coral Draw

Windows 95’/97’/07 Lotus Smartsuite Corel Photo Paint Photoshop NCH Suite Corel Trace Pastel

Employment History: (most current to previous)

Start - End Term Company Name JobTitle

Jan ‘07 - Current Perm Dr Ash Medical Aesthetic Admin Manager Sept ‘00 - Dec ‘06 Perm Edcon RCO Customer Service Agent Sept ‘99 - Nov ‘99 Temp Durban Public Works Admin Clerk Aug ‘ 98 - Sept ‘98 Temp Quest Personnel Data Capturer June ‘98 - Aug ‘ 98 Temp Capital Alliance Data Capturer Feb ‘ 98 - June ‘ 98 Temp Afrox Medispeed Accounts Clerk June ‘96

Dec ‘ 96

-

Temp

University Of Natal

Admin Clerk / Data Capturer

June ‘ 97

Dec ‘ 97

-

Temp

University Of Natal

Admin Clerk / Data Capturer

Lavashinee Pillay

(PRIVATE AND CONFIDENTIAL)

.

PERSONAL INFORMATION

Title : Mrs

Name : Lavashinee

Surname : Pillay

Contact Number : 081-***-**** / 084-***-****

Email Address : admn3q@r.postjobfree.com

Identity No : 770-***-**** 080

Birth Date : 09 July 1977

Gender : Female

Ethnicity : Indian

Nationality : South African

City : Durban

Province : Kwa Zulu Natal

Country : South Africa

Criminal Record : I don't have a criminal record

Drivers License : Yes

Transport : Yes

Home Language : English

Marital Status : Married

Dependants : 3 children

Health : Excellent

Availability : Immediately

Reason for job hunting : Career prospects

STRENGTHS & WEAKNESSES

Strengths: - Outgoing personality

- Excellent communication and presentation skills

- Self confidence

- Rational thinker

- Perform well under stress / pressure

- Efficient

- Well-organized

- Take pride in my work

- Strong leadership skills

- Team player

- Multi – tasking and managing time effectively

- Customer orientated and abillity to adapt/ respond to diiferent types of characters.

Weaknesses: - Perfectionist

- Attention to detail

CURRICULUM VITAE DETAILED

SECONDARY EDUCATION

Highest Level Completed: Senior Certificate - Grade 12 Matric Exemption – C Aggregate

Name of Institution : Stanmore Secondary School

Type of Institution : High School

Date Completed : 1995

Distinctions Obtained : Accounting – A

Subjects : English

Afrikaans

Biology

Mathematics

Accounting

Geography

TERTIARY EDUCATION

National Diploma : Business Computer Course – Tri Pyramid Training Centre - 1999 Advanced Certificate : Edcon Credit – Vision Credit Management System & Account Services Management System - 2000

Edcon Credit – Vision Customer Service – 2000

Effectice Corporate Performance - 2002

EPFS – 2002

Diversity Awareness – 2002

Business Numeracy – 2002

Personal Loans – 2003

Personal Funeral Plan - 2004

Personal Financial Management – 2004

Travel Insurance – 2004

Elimink Training Course - 2014

Microcurrent Techniques

Lipo Cavitation Techniques

Teeth Whitening Techniques

SOFTWARE LEVEL & NAME

Advanced : MS Office Advanced : WordPerfect

Advanced : Microsoft Excel Advanced : Photoshop

Intermediate : Lotus Smartsuite Advanced : Pastel

Advanced : Windows 95/97/07

Advanced : Coral Draw

Advanced : Corel Photo Paint

Intermediate : NCH Suite

Advanced : Corel Trace

EMPLOYMENT HISTORY

Employer 1:

Job Type : Perm

Period Employed : Jan 2007 – Curr

Company Name : Dr Ash Medical Aesthetic and Derma Studios Industry Type : Medical

Position/Title : Admin Officer to Admin Manager

Reason for leaving : Company will be relocating

Job Description

Direct and control all business operations

Giving guidance and direction to staff to ensure company achieves its financial and long term goals.

Creating business plans, monitoring its efficiency and progress.

Remain close to all members, staff, clients and external service suppliers.

Implementing new initiatives to drive revenue and maintaining quality service while delivering excellent customer support.

Monitor annual budget and ensure revenue/sales are met.

Manage clients and service providers.

Promote the wellness of staff and health and safety guidelines to create a positive working enviroment.

Portray excellent leadership, communication and organisational skills.

Developing strong crisis management and conflict skills.

Full PA function to Director.

Arranging meetings and venues.

Preparing monthly reporting and spread sheets for meetings.

Generating monthly cost variation reports.

Taking Minutes.

Control of IT equipment & Aesthetic equipment (Lipo Machines, Skin Rejuvanation machines, tattoo & hair removal) and maintenance thereof.

Training staff on machines to assist customer in achieving their goals.

Arranging of all meetings, year-end functions and staff socials.

Arranging travel and accommodation.

Controlling stationery.

Control of purchase requisitions, reconciliation of accounts and processing invoice payments.

Capturing of all Allowances.

Capturing staff leave forms.

Capturing of client profiles.

General administration and filing.

Reference Name : Dr Ash

Reference Job Title : Director

Contact tele number : (084-***-****

Employer 2:

Job Type : Perm

Period Employed : Sept ’00 – Dec ’06

Company Name : Edcon Regional Credit Office

Industry Type : Retail

Position/Title : Customer Service Agent

Job Description

Providing customer services to Account holders of Edgars, Sales House, Jet, ABC, Cuthbert’s, and Liaising with customers on a daily basis.

Greeting customers warmly and ascertaining problems or reason for calling.

Maintining customer accounts by recording account information by keeping records of customer interactions, by processing customer accounts on Vision.

Resolving product or service problems by clarifying the customer’s complaint by determining the cause of the problem and selecting and explaining the best soultion to solving the problem within a specified time limit.

Expiditing correction or adjustment in following up to ensure resolution to customer query.

Maintaining an efficient financial Credit Office by maintaining financial accounts by processing customer adjustments.

Recommending potential products or services to customers and analyzing customer needs through selling of company products and services.

Identifying and assessing customer’s needs to achieve satisfaction.

Building relationships of trust through open and interactive communication.

Producing team stats and reporting to Johannesburg Head office on a daily basis by providing accurate, valid and complete information by using the correct methods and tools.

Contributing to team efforts by accomplishing related results as needed.

Managing large amounts of incoming calls.

Meeting personal and team goals and targets by handling calls.

Cancel or upgrade accounts.

Updating of important information such as addresses and phone numbers.

ITC and KI checks – Debt collecting.

Team leader – Supervising of Teams and successfully achieving team goals.

Line supervising – Watching over call centre and reporting to management on a daily basis.

Going the extra mile to engage customers.

Also was a trainer in training new staff employed to company. Reference Name : Amrita Govender

Reference Job Title : Team manager

Contact tele number : (031-***-****

Reference Name : Salo Naidoo

Reference Job Title : Human Resources

Contact tele number : (031-***-****

Employer 3:

Job Type : Temp – Quest Personnel

Period Employed : Sept ’99 – Nov ‘99

Company Name : Durban Public Works

Industry Type : Government / Education

Position/Title : Admin Clerk

Job Description

Sorting and Filing of Teacher School Surveys done for yr 98’of different regions.

Labelling and counting of school Pupils in each school.

Reporting stats to higher management and paying attention to detail. Reference Name : Mrs Nita Goodall

Reference Job Title : Recruiting Agent (Quest Personnel) Contact tele number : (031-***-****

Employer 4:

Job Type : Temp – Quest Personnel

Period Employed : Aug ‘98 – Sept ‘98

Company Name : IBO data - 12th Non Alignment Movement Summit Industry Type : Government

Position/Title : Data Capturer

Job Description

Data Capturing of Personal Information of Delegates nationally and internationally.

Windows98’ – also capturing of I.D size photograph on card system.

Working as a team to ensure targets were achieved within time frame.

Offering assistance to other staff that was unable to achieve goals. Reference Name : Mrs Nita Goodall

Reference Job Title : Recruiting Agent (Quest Personnel) Contact tele number : (031-***-****

Employer 5:

Job Type : Temp – Quest Personnel

Period Employed : June ‘98 – Aug ‘98

Company Name : Capital Alliance

Industry Type : Insurance

Position/Title : Data Capturer

Job Description

Data Capturing of Insurance Policies that were scanned to computer.

Usining of Microsoft Internet Explorer, Windows 95’

Making sure to meet daily deadlines.

Reference Name : Louise – Quest Personal

Reference Job Title : Recruiting Agent (Quest Personnel) Contact tele number : (011-***-****

Reference Name : Nella Lisbon

Reference Job Title : Manager of Capital Alliance

Contact tele number : (011-***-****

Employer 6:

Job Type : Temp – Quest Personnel

Period Employed : Feb ‘98 – June‘98

Company Name : Afrox Medispeed

Industry Type : Medical (Oxygen Suppliers)

Position/Title : Accounts Clerk

Job Description

Accounts assistant – Preparing of Invoices and statements.

Account queries – Following up with patients on correct deliveries of oxygen tanks.

Credit Control – Complete Function.

Filing

Telephone Queries

Customer Relations

Generation of Computer Delivery notes

Stock Control

Data Capturing of invoices, statements,

Windows, Microsoft Excel

Reference Name : Mrs Teri Singh

Reference Job Title : Branch Manager

Contact tele number : (011-***-****

Fax: (011-*******

As from 01/04/98, moved to Springs branch (011-***-****/1/2 After 2 months moved back to Bertram’s.

Employer 7:

Job Type : Temp (During Vacation)

Period Employed : June ’97 & Dec ‘97

Company Name : University Of Natal

Industry Type : Computers

Position/Title : Admin Clerk / Data Capturer

Job Description

Capturing of student information on windows excel

Paying attention to details.

Assisting with call queries regarding students.

Filing all hard copys.

Assisting with general admin duties.

Assisting with stock take.

Reference Name : Mr Gonnie Maistry

Reference Job Title : Computer Services Division (Manager) Contact tele number : (031-***-****

084-***-****

Employer 8:

Job Type : Temp (During Vacation)

Period Employed : June ’96 & Dec ‘96

Company Name : University Of Natal

Industry Type : Computers

Position/Title : Admin Clerk / Data Capturer

Job Description

Capturing of student information on windows excel

Paying attention to details.

Assisting with call queries regarding students.

Filing all hard copys.

Assisting with general admin duties.

Assisting with stock take.

Reference Name : Mr Gonnie Maistry

Reference Job Title : Computer Services Division (Manager) Contact tele number : (031-***-****

084-***-****

To Whom It May Concern

I am an employee with confidence and the ability to do any work assigned to me to the best of my ability. My academic progress thus far has been extremely good and this can only improve because of my determination to succeed.

I am an honest, hard working and diligent student with exemplary manners abd always accomplish tasks that i am assigned to with competance. I consider myself an exceptionally self motivated person and I strive for perfection in whatever challenges I may face. I have the utmost respect for others and I believe that criticismfrom others are merely guidelines for perfection. I possess and easy going character which has made me popular with my peers and teachers. I always like to experience new horizons and a good challenge. I hope that my application for employment would be given much consideration. I am a Christian, and being as far as I am, I can only thank the Lord Jesus Christ, because through him I can do all things.

I personally want to thank you for considering me as your employee.

Contact this candidate