Customer Service Agent
Resume:
JOY CLEMENT
Meridianville, Al 35759
adml3q@r.postjobfree.com
OBJECTIVE
Obtain gainful, long-term employment with an established company where I may contribute by supporting their goals and mission by utilizing my skills and abilities.
SKILLS AND ABILITIES
Computer and internet search expertise including MS office suite products. Excellent customer service experience. Proven communication skills with a wide variety of clients. Ability to type 66wpm. Flexible, cooperative, hard-working and reliable team player.
EXPERIENCE
LIVEOPS
Independent Contractor
Ambassador Resource Specialist for AbbVie
12/2019 – present
Make outbound calls to patients who take Humira for various conditions. Make sure they get access to resources they need during treatment journey.
SYKES AT HOME
Customer Service Agent for Ancestry.com
3/2018-5/2019
Answer calls from members and prospective customers regarding various prices for services offered, troubleshooting website issues, and processing purchases for services.
I was laid off due to contract no renewal.
ALORICA
Prior Authorization Tech
12/2017-2/2018
Answer calls from patients and providers requesting prior authorization for medications and process them.
Left due to company downsizing.
DOLLAR GENERAL
Lead Cashier
7/2016-5/2017
Key holder position assisting managers with various tasks and conducting sales transactions.
Balance money drawers and prepare deposit at store closing.
Assist other cashiers as needed.
Check in vendors and record received merchandise.
Bought first home and moved.
SITEL
Customer Service Agent 10/2014-2/2016
Answer calls from customers of various companies/nature as a work at home agent.
Access information from several computer programs simultaneously to handle customer questions effectively and efficiently.
Worked for AON Hewitt processing annual enrollment for multiple employee benefit programs.
Worked for Frontier Airlines booking reservations and handling escalation calls.
Contract with Frontier Airlines was cancelled. Company lay-off.
EDUCATION
Herzing University
Currently attending classes to earn my Associate’s Degree in medical assisting.
1999 Advanced Diploma
Deshler High School Tuscumbia, Al GPA: 3.3
Member of National Honor Society, Marching and concert band, FCA, FHA, Who’s Who Among American High School Students
REFERENCES
Ishanek Williams-Allen
Former coworker and supervisor at Sitel, known 5 years
adml3q@r.postjobfree.com
Thkra Alawdi
Former coworker at Sykes, known 2 years
Leslie Blair
Former coworker at Sykes, known 2 years
Angelina Scott
Former coworker at Sykes, known 2 years
adml3q@r.postjobfree.com
Shawn Threet
Former Team Leader at Sykes, known 2 years
Contact this candidate