TIMOTHY B. BROWN

**** * ***** *** / ***, UT *****

Cell: 385-***-**** / admkx6@r.postjobfree.com

Seasoned Quality Assurance and Customer Service expert seeking “work-from-home” opportunities that will utilize my education and experience to create value, opening future doors to career opportunities.

Highlights

Seasoned quality assurance and customer service specialist with more than 20 years diverse experience.

ISO 9001:2008 training, to ensure manufacturing meets ISO standards with a zero-defect rate.

Proficiency writing reports to enable support and track efficiency.

More than 20 years providing excellent customer service.

High proficiency using Microsoft Office Suite, focused on Word, Excel, Outlook and PowerPoint.

Tested and proven communication, mediation & negotiation skills.

Superior time management and organizational strategy.

Experience

Quality Control / Quality Control Technician

Innophos Nutrition –North Salt Lake, UT – 7/2020 - Present

Collect samples from production floor for testing submission.

Inspection of production rooms & equipment to assure cleanliness & sterile work environment

Submit product to lab for testing for compliance

Quality Assurance / Quality Assurance Lab Technician

Corning / Sorenson Bio Science -- SLC, UT -- 1/2019-7/2020

Perform daily product testing in QA lab & daily incoming inspections to ensure product quality.

Understand and carry out the quarantine procedure for nonconforming products.

Operate testing and measuring lab equipment while adhering to all GDP protocols.

Take an integral role in investigating customer concerns

Manufacturing Body Armor (Military) / Quality Assurance / ISO Internal Auditing

UNICOR (FPI) -- Yazoo City, MS -- 1/2009 - 3/2016

Manufactured industrial-use body armor to fit precise customer specifications.

Advanced into a Quality Assurance position, as well as added training and years of ISO 9001:2008

Internal Auditing experience, ensuring manufacturing was done to ISO standards with a zero-defect rate.

Residential Sales Support / Resource Allocation Specialist

US West / Qwest (DBA Century Link) -- SLC, UT -- 1998 – 2001

Coordinated, trained, and motivated residential sales force and team managers.

Designed programs to track and wrote support and tracking reports for team management.

Ensured quality levels of customer service via direct monitoring and retroactive review.

Implemented and maintained automatic tracking in many areas of the sales force.

Credit Analyst / Collection & Recovery Specialist

Direct Merchant’s Bank -- SLC, UT -- 1991 - 1998

Coordinated debt and asset recovery operations, to include repossessions & evictions.

Daily customer and client service, resolving diverse challenges respectfully and efficiently.

Promoted from entry level collector to recovery agent within 6-months of employment.

Strictly adhered to FDCPA laws and regulations to ensure superior and legal accuracy

Education

Utah State University, Logan, UT

Business, Psychology, and Social Science classes focusing on a degree.

Century College, White Bear Lake, MN

Microsoft Certification in Word, Excel, Outlook and PowerPoint.

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