Brenden Dawson

**** ****** **** ***********, **

admkw1@r.postjobfree.com

919-***-****

Deployment Technician

Aspiring entry level IT professional with background in customer service. Ability to troubleshoot and perform various installations for computers and office devices. Knowledge of operating systems. Strong team member who can also work independently. Driven to support customer and meet client satisfaction.

EDUCATION

MyComputerCareer, Raleigh, NC 07/16 – 04/17

Information Technology System Administrator

●CompTIA A+, Mobility+, Server +

●MTA (Networking,) (Mobility,) (Security,) (OS)

University of Pittsburgh at Bradford Bradford, PA 08/12-01/15

General Education

SKILLS

●PC hardware and operating systems

●OSI Model, TCP/IP, Ethernet, LAN, WAN, networking and basic telecommunications technologies

●Simple network design and implementation

●Microsoft Office: Word, Excel, PowerPoint

●Installing, maintaining and managing desktop/client and server operating systems (e.g., Microsoft)

WORK EXPERIENCE

Publix 06/18-present

customer service

bagging

cashier

customer service

Lyft 03/18-present

Driver

Oak Grove Technologies, Raleigh NC 04/17 – 08/17

Desktop Support

l1Reimaged computers in an enterprise setting with up to 25 onsite clients.

l2Set up new users on active directory.

l3 Built servers using hypervisor

l4Offered first level IT troubleshooting

Get Spiffy, Durham, NC 03/15 – 11/15

Marketing Assistant

●Assembled marketing material for mailers for prospective clients

●Entered data for various marketing campaigns

●Ordered office and marketing supplies for different launch locations

●Performed other roles including closing manager, parts runner, car washer and transporter

Ockham Oncology, Cary, NC 08/11 – 04/12

IT Help Desk

●Performed computer reimaging for upgrading computer operating systems

●Responsible for first-level IT troubleshooting for computer, printers and other equipment

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